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I upgraded to FF 40.0.2 from 39.0.3 and many of the toolbar icons became tiny and/or strange

Posted

Before upgrading everything was fine. Through many upgrades my customisations and "Classic Theme Restorer" settings survived and I was happy.

However, after upgrading to 40.0.2 from 39.0.3 the toolbar icons became strange.

I attach a screenshot which shows this.

NONE of the installed plugins and add-ons have been installed AFTER the upgrade.

I was thinking of downgrading back to version 39.0.3 but was worried that this might cause further problems or that I might not downgrade correctly

Before upgrading everything was fine. Through many upgrades my customisations and "Classic Theme Restorer" settings survived and I was happy. However, after upgrading to 40.0.2 from 39.0.3 the toolbar icons became strange. I attach a screenshot which shows this. NONE of the installed plugins and add-ons have been installed AFTER the upgrade. I was thinking of downgrading back to version 39.0.3 but was worried that this might cause further problems or that I might not downgrade correctly
Attached screenshots

Chosen solution

Sorry, I think you must have misunderstood me.

I did not get around to trying your suggestions because I have been away for a couple of weeks and also been very busy. I did not intend to waste your time and apologise if that was how it seemed.

Nor was I "bragging" or dismissing the various suggestions made, but was expressing my surprise at finding on my return that my problem seemed to solve itself as mysteriously as it had originally appeared and that the problem seemed to be based in the CTR update.

Had that not happened I would be trying what you had recommended.

Best

Peter

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • Next Generation Java Plug-in 11.51.2 for Mozilla browsers
  • LogMeIn, Inc. Remote Access Components
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Octoshape embedded video plugin
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 18.0 r0
  • 5.1.40728.0
  • VLC media player Web Plugin
  • iTunes Detector Plug-in

Application

  • Firefox 40.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
  • Support URL: https://support.mozilla.org/1/firefox/40.0.2/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.10 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Bing Search Engine 1.0.0.1 (bingsearch.full@microsoft.com)
  • British English Dictionary 1.19.1 (en-GB@dictionaries.addons.mozilla.org)
  • Classic Theme Restorer 1.3.7.1 (ClassicThemeRestorer@ArisT2Noia4dev)
  • FavIconReloader 0.8.1-signed (FavIconReloader@mozilla.org)
  • Heartbleed Monitor 0.2.1.1-signed (jid1-eMhaOaq3SPBFDg@jetpack)
  • Heartbleed Notifier 0.1.1.1-signed (heartbleed@dactyl.googlecode.com)
  • LogMeIn, Inc. Remote Access Plugin 1.0.0.1091 (LogMeInClient@logmein.com)
  • Remote XUL Manager 1.2.4.1-signed (remotexulmanager@xulforge.com)
  • Saved Password Editor 2.9.1-signed (savedpasswordeditor@daniel.dawson)
  • Skype Click to Call 7.4.0.9058 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • User Agent Switcher 0.7.3.1-signed ({e968fc70-8f95-4ab9-9e79-304de2a71ee1})
  • YouTube™ Anywhere Player 2.9.2.1-signed ({c9d31470-81c6-4e3e-9a37-46eb9237ed3a})
  • Facebook Toolbar 1.8.2 (firefox@facebook.com) (Inactive)
  • Favicon Restorer 1.4.1-signed (faviconrestorer@masserog.it) (Inactive)
  • Google Toolbar for Firefox 7.1.20110512W ({3112ca9c-de6d-4884-a869-9855de68056c}) (Inactive)
  • Hide Navigation Bar 1.41.1-signed (hidenavbar@jaybaldwin) (Inactive)
  • Hide Tab Bar With One Tab 1.5.1-signed ({e5bbc237-c99b-4ced-a061-0be27703295f}) (Inactive)
  • Unfriend Finder 42.210 (firefox@unfriendfinder.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 053d1028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 10-28-2014
  • driverDate2:
  • driverVersion: 10.18.10.3993
  • driverVersion2:
  • failures: [u'[GFX1-]: Attempt to create DrawTarget for invalid surface. Size(143,-2147483648) Cairo Status: 1', u'[GFX1-]: Attempt to create DrawTarget for invalid surface. Size(143,-2147483648) Cairo Status: 1', u'[GFX1-]: Attempt to create DrawTarget for invalid surface. Size(143,-2147483648) Cairo Status: 1', u'[GFX1-]: Attempt to create DrawTarget for invalid surface. Size(143,-2147483648) Cairo Status: 1', u'[GFX1-]: Attempt to create DrawTarget for invalid surface. Size(143,-2147483648) Cairo Status: 1']
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  • isGPU2Active: False
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  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
the-edmeister
  • Top 25 Contributor
  • Moderator
5397 solutions 40145 answers

You posted here with Classic Theme Restorer 1.3.7.1 where 1.3.8 is the latest version.

https://addons.mozilla.org/en-US/firefox/addon/classicthemerestorer/

You posted here with Classic Theme Restorer '''''1.3.7.1''''' where ''' 1.3.8''' is the latest version. https://addons.mozilla.org/en-US/firefox/addon/classicthemerestorer/

Question owner

Thank you for that advice - it had not occurred to me that I needed to update Classic Theme Restorer, and unless my memory is a fault, it previously updated automatically.

Is there any particular procedure for updating this - e.g. do I need to close tabs - or do I simply click the "new version" link - and then restart FF?

Thanks for any further advice you can give

Thank you for that advice - it had not occurred to me that I needed to update Classic Theme Restorer, and unless my memory is a fault, it previously updated automatically. Is there any particular procedure for updating this - e.g. do I need to close tabs - or do I simply click the "new version" link - and then restart FF? Thanks for any further advice you can give
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Now press the gear icon at the top of the page, and select Check For Updates, then after Update Add-ons Automatically.

Type '''about:addons'''<enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control>''(Mac:<Command>)''<Shift> A)''' In the Add-ons Manager, on the left, select '''Extensions.''' Now press the gear icon at the top of the page, and select '''Check For Updates,''' then after '''Update Add-ons Automatically.'''

Helpful Reply

Sorry Edmeister and Fred McD, but I have checked and my Classic Theme Restorer is already on 1.3.8 (or auto-updated to 1.3.8 whilst i have been messing about) and I am still getting the silly icons shown in the screenshot attached to my original message above.

In case it is relevant, Bing Search Engine, British English Dictionary, LogMeIn Inc Remote Access Plugin and Skype Click to Call have all been marked "could not be verified for use in Firefox" and I have therefore disabled them all (along with some other extensions which I had already disabled).

I am getting desperate and, unless there is a quick fix would, like to revert to version 39.0.3, which was giving me no problems.

Whilst I appreciate the risks of reverting to a previous version I should be grateful if someone could direct me to the best way of doing this.

At the moment I am still using the old style sync and on another PC where Firefox 39.0.3 and Classic Theme Restorer 3.7.1 are still installed and there are no problems with the synced Extensions

Sorry Edmeister and Fred McD, but I have checked and my Classic Theme Restorer is already on 1.3.8 (or auto-updated to 1.3.8 whilst i have been messing about) and I am still getting the silly icons shown in the screenshot attached to my original message above. In case it is relevant, Bing Search Engine, British English Dictionary, LogMeIn Inc Remote Access Plugin and Skype Click to Call have all been marked "could not be verified for use in Firefox" and I have therefore disabled them all (along with some other extensions which I had already disabled). I am getting desperate and, unless there is a quick fix would, like to revert to version 39.0.3, which was giving me no problems. Whilst I appreciate the risks of reverting to a previous version I should be grateful if someone could direct me to the best way of doing this. At the moment I am still using the old style sync and on another PC where Firefox 39.0.3 and Classic Theme Restorer 3.7.1 are still installed and there are no problems with the synced Extensions
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

PJMillerUK said

all been marked "could not be verified for use in Firefox"

That just means that the add-on has not been signed by Mozilla. They should be safe to use, if you want.

''PJMillerUK [[#answer-772065|said]]'' <blockquote> all been marked "could not be verified for use in Firefox" </blockquote> That just means that the add-on has not been signed by Mozilla. They should be safe to use, if you want.
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you!

Question owner

Hi FredMcD (https://support.mozilla.org/en-US/user/fredmcd-hotmail)

Sorry not to have replied earlier, but I have been away.

You asked me to post a screenshot of my problem, but I already posted one with my original post above.

It was only a screenshot of the corrupted toolbars, as the rest of Firefox (the browsing window and the bookmarks toolbar) were OK.

If you look at my screenshot you will see that on the menu bar there are some blank boxes. Hovering the cursor over them (in a live instance of Firefox) reveals that they are "Cut", "Copy", "Paste", "Print", "Group your tabs" and "Display in Full Screen", and they work if clicked even though blank.

Then there are a couple of tiny pairs of icons (which, when the cursor is over them, reveal "Open a new Window" and "Open a new Private Browsing Window") then some normal icons, ("Bookmarks", "History", "Saved Passwords", "Default User Agent", "AdBlock Plus") and then another pair (which reveal "Manage your add-ons").

Below that is the tab bar and at the far left a pair of tiny icons (which bring up "Google"), and then either side of the "100%" are invisible "plus" and "minus" zoom icons. Then at the right of the tab bar are three pairs of tiny icons ("Display download progress", "Share this page", and "Last Sync").

None of the tiny icons represent the functions called by clicking or hovering.

I realise that many of the icons are in non-standard positions, as I used the "Customise" menu (and the previous method of customising) and "Classic Theme Restorer" when they first became available, and my customising has previously survived all Firefox updates - until 40.0.2!

I have since updated to 40.0.3 but it has not changed anything in the above.

It is still possible to browse with Firefox normally, and use the corrupt icons, but I have not been able to find the Firefox "Customise" menu.

I am wondering if the only solution is to uninstall and re-install Firefox, but how deep does the reinstall have to go? I do not want to lose passwords, history or book-marks although it may be that they could be synced back from other installations where I have the sync'd Firefox set-up.

(Note: I am still on old Sync and have not yet updated to the new version.)

I should be enormously grateful if you could suggest the best way for me to resolve this problem.

Thanks

Peter

P.S. I have checked for Add-on updates

Hi FredMcD (https://support.mozilla.org/en-US/user/fredmcd-hotmail) Sorry not to have replied earlier, but I have been away. You asked me to post a screenshot of my problem, but I already posted one with my original post above. It was only a screenshot of the corrupted toolbars, as the rest of Firefox (the browsing window and the bookmarks toolbar) were OK. If you look at my screenshot you will see that on the menu bar there are some blank boxes. Hovering the cursor over them (in a live instance of Firefox) reveals that they are "''Cut''", "''Copy''", "''Paste''", "''Print''", "''Group your tabs''" and "''Display in Full Screen''", and they work if clicked even though blank. Then there are a couple of tiny pairs of icons (which, when the cursor is over them, reveal "''Open a new Window''" and "''Open a new Private Browsing Window''") then some normal icons, ("''Bookmarks''", "''History''", "''Saved Passwords''", "''Default User Agent''", "''AdBlock Plus''") and then another pair (which reveal "''Manage your add-ons''"). Below that is the tab bar and at the far left a pair of tiny icons (which bring up "''Google''"), and then either side of the "''100%''" are '''''invisible''''' "''plus''" and "''minus''" zoom icons. Then at the right of the tab bar are three pairs of tiny icons ("''Display download progress''", "''Share this page''", and "''Last Sync''"). None of the '''tiny''' icons represent the functions called by clicking or hovering. I realise that many of the icons are in non-standard positions, as I used the "''Customise''" menu (and the previous method of customising) and "''Classic Theme Restorer''" when they first became available, and my customising has previously survived all Firefox updates - until 40.0.2! I have since updated to 40.0.3 but it has not changed anything in the above. It is still possible to browse with Firefox normally, and use the corrupt icons, but I have not been able to find the Firefox "''Customise''" menu. I am wondering if the only solution is to uninstall and re-install Firefox, but how deep does the reinstall have to go? I do not want to lose passwords, history or book-marks although it may be that they could be synced back from other installations where I have the sync'd Firefox set-up. (Note: I am still on old Sync and have not yet updated to the new version.) I should be enormously grateful if you could suggest the best way for me to resolve this problem. Thanks Peter P.S. I have checked for Add-on updates

Modified by PJMillerUK

the-edmeister
  • Top 25 Contributor
  • Moderator
5397 solutions 40145 answers

Have you considered creating a new Profile, and just installing the add-ons that you currently "need"?

Have you considered creating a new Profile, and just installing the add-ons that you currently "need"?

Question owner

I do not know how to create a new profile, and I have already disabled the add-ons I do not need

I do not know how to create a new profile, and I have already disabled the add-ons I do not need
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157890 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Do you have a chrome folder with a userChrome.css file in the profile folder?

You can use this button to go to the current Firefox profile folder:

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes Do you have a chrome folder with a userChrome.css file in the profile folder? You can use this button to go to the current Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox

Question owner

Well, well, well!

I have not tried any of the suggestions made by the-edmeister, fredmcd or cor-el (apart from updateting CTR and marking as disabled add-ons that "could not be verified for use in Firefox" as advised earlier), but today when I restarted Firefox I noticed that all the silly tiny icons had gone!

Further investigation revealed that CTR had been updated to version 1.3.9 and I began to suspect that CTR was in fact the culprit.

However, I then noticed that not all was normal. The " - 100% +" triplet of icons and the "cut copy paste" triplet (available in the Firefox Customise menu) were now larger that all the others (on the toolbars) and so again I suspect that CTR is in fact the culprit!!!

However, what is puzzling is that CTR is sync'ed to my Desktop PC and neither the "tiny icons" nor the oversized icons have appeared on the Firefox installation there.

Well, well, well! I have not tried any of the suggestions made by '''''the-edmeister''''', '''''fredmcd''''' or '''''cor-el''''' (apart from updateting CTR and marking as disabled add-ons that "''could not be verified for use in Firefox''" as advised earlier), but today when I restarted Firefox I noticed that all the silly tiny icons had gone! Further investigation revealed that CTR had been updated to version 1.3.9 and I began to suspect that CTR was in fact the culprit. However, I then noticed that not all was normal. The "'' - 100% +''" triplet of icons and the "''cut copy paste''" triplet (available in the Firefox Customise menu) were now larger that all the others (on the toolbars) and so again I suspect that CTR is in fact the culprit!!! However, what is puzzling is that CTR is sync'ed to my Desktop PC and neither the "tiny icons" nor the oversized icons have appeared on the Firefox installation there.
the-edmeister
  • Top 25 Contributor
  • Moderator
5397 solutions 40145 answers

PJMillerUK said

Well, well, well! I have not tried any of the suggestions made by the-edmeister, fredmcd or cor-el ...

So, are you wasting our time by asking for support and not trying what we recommend or what? And then you brag about it? Are you ever going to try some troubleshooting as recommended or just talk about it?

''PJMillerUK [[#answer-780461|said]]'' <blockquote> Well, well, well! I have not tried any of the suggestions made by '''''the-edmeister''''', '''''fredmcd''''' or '''''cor-el''''' ... </blockquote> So, are you wasting our time by asking for support and not trying what we recommend or what? And then you brag about it? Are you ever going to try some troubleshooting as recommended or just talk about it?

Chosen Solution

Sorry, I think you must have misunderstood me.

I did not get around to trying your suggestions because I have been away for a couple of weeks and also been very busy. I did not intend to waste your time and apologise if that was how it seemed.

Nor was I "bragging" or dismissing the various suggestions made, but was expressing my surprise at finding on my return that my problem seemed to solve itself as mysteriously as it had originally appeared and that the problem seemed to be based in the CTR update.

Had that not happened I would be trying what you had recommended.

Best

Peter

Sorry, I think you must have misunderstood me. I did not get around to trying your suggestions because I have been away for a couple of weeks and also been very busy. I did not intend to waste your time and apologise if that was how it seemed. Nor was I "bragging" or dismissing the various suggestions made, but was expressing my surprise at finding on my return that my problem seemed to solve itself as mysteriously as it had originally appeared and that the problem seemed to be based in the CTR update. Had that not happened I would be trying what you had recommended. Best '''Peter'''

Modified by PJMillerUK