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Firefox crashes on startup

Posted

I've tried uninstalling and reinstalling as well as starting in safe mode. Firefox continues to crash on startup. I don't know what else to try.

Crash ID: bp-b50024be-694f-4ae0-9216-fb6ea2150821

I've tried uninstalling and reinstalling as well as starting in safe mode. Firefox continues to crash on startup. I don't know what else to try. Crash ID: bp-b50024be-694f-4ae0-9216-fb6ea2150821

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/44.0.2403.155 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4306 solutions 60455 answers

The crash report flagged these programs;

igd10umd32.dll = Intel(R) Graphics Technology


Total Virtual Memory 4294836224

Available Virtual Memory 3769913344

System Memory Use Percentage 71

Available Page File 4240539648

Available Physical Memory 1218703360

This is for Sumo's Related Bugs

1181091 NEW --- Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~ScopedXPCOMStartup() ] with Websense Endpoint


Check the above for updates.

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

The crash report flagged these programs; igd10umd32.dll = Intel(R) Graphics Technology Total Virtual Memory 4294836224 Available Virtual Memory 3769913344 System Memory Use Percentage 71 Available Page File 4240539648 Available Physical Memory 1218703360 This is for Sumo's Related Bugs 1181091 NEW --- Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~ScopedXPCOMStartup() ] with Websense Endpoint ------------------------------------- Check the above for updates. If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''