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Firefox crashing on startup - 40.0.2 on Lenovo T450s

  • 2 replies
  • 1 has this problem
  • 28 views
  • Last reply by FredMcD

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Crash ID: bp-eee4103b-b29d-45bc-958c-a6aa12150819

Upgraded from Firefox 39.0.3 to 40.0.2, and it crashes on startup (even in safe mode). Rolling back to 39.0.3 works fine.

The latest Intel 5500 video card drivers provided by Lenovo have been installed (10.18.14.4206)

Chosen solution

The crash report flagged these programs;

sysfer.dll = Symantec CMC Firewall

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++ this is for Sumo's Related Bugs

1181091 NEW --- Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~ScopedXPCOMStartup() ] with Websense Endpoint


Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable Norton Toolbar, then restart.

Is the problem still there?

Read this answer in context 👍 0

All Replies (2)

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Consistent with Bug 1181091 - we'll wait for an updated Websense Endpoint client

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Chosen Solution

The crash report flagged these programs;

sysfer.dll = Symantec CMC Firewall

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++ this is for Sumo's Related Bugs

1181091 NEW --- Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~ScopedXPCOMStartup() ] with Websense Endpoint


Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable Norton Toolbar, then restart.

Is the problem still there?

Modified by FredMcD