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Firefox crashes

  • 3 replies
  • 2 have this problem
  • Last reply by davemozilla

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All Replies (3)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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That is an OOM (out-of-memory) crash report where not enough free memory is available.

Firefox 40.0.2 Crash Report [@ OOM | large | mozalloc_abort(char const* const) | mozalloc_handle_oom(unsigned int) | moz_xmalloc | _j1 ]

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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Many thanks for your help.

I have (a few hours ago) reinstalled FF from scratch (to a different directory). It still picked up the profile from the old directory, so I deleted that (after exiting FF) and copied a 'blank' profile from an installation without any bookmarks/extensions etc.

Harware acceleration is set to 'None'.

This new install still crashes though. The 8 crashes from today are (The most recent 3 are after the new install) :

bp-871c5d75-b965-447d-8ec7-fc9672150819 19/08/2015 12:01 bp-cf67718d-7e3a-4bef-86a1-8c1a92150819 19/08/2015 12:00 bp-9938eea4-0290-41ac-902a-aef2e2150819 19/08/2015 11:58 bp-54c930cf-7b43-4cd1-9ed5-e477c2150819 19/08/2015 09:56 bp-b9cb787b-2001-4405-995d-4fbd52150819 19/08/2015 09:42 bp-ac1a264c-37db-4f8c-bf4e-367772150819 19/08/2015 09:29 bp-98747223-e6c8-4e61-b4d6-93f542150819 19/08/2015 08:59 bp-fabeab8e-4eac-474f-9263-48e152150819 19/08/2015 08:47