X
Tap here to go to the mobile version of the site.

Support Forum

Firefox is stopping me from paying my bills. It says theat my auto and credit card sites are untrusted and wont let me go to the login page.

Posted

Every time I try to login to Capital One or Great Lakes or Nissan, Firefox blocks me and tells me "This Connection is Untrusted" It will not let me pay my bills. If this keeps happening, I will get another browsers. I have been using Firefox for years and this just started to happen.

Every time I try to login to Capital One or Great Lakes or Nissan, Firefox blocks me and tells me "This Connection is Untrusted" It will not let me pay my bills. If this keeps happening, I will get another browsers. I have been using Firefox for years and this just started to happen.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
  • Citrix Online App Detector Plugin
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • McAfee MSC FF plugin DLL
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 18.0 r0
  • 5.1.40728.0
  • iTunes Detector Plug-in

Application

  • Firefox 39.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0
  • Support URL: https://support.mozilla.org/1/firefox/39.0/WINNT/en-US/

Extensions

  • cheap-o 6.15 (fzkrkahx_omie@n_cjeuggfxpmz.edu)
  • McAfee WebAdvisor 4.0.0 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • Bing Search 1.0.0.2 (bingsearch.full@microsoft.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 745
  • adapterDescription2:
  • adapterDeviceID: 0x1382
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 4095
  • adapterRAM2:
  • adapterSubsysID: 106510de
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 7-22-2015
  • driverDate2:
  • driverVersion: 10.18.13.5362
  • driverVersion2:
  • failures: [u'[GFX1-]: Failed to allocate a surface due to invalid size Size(960,0)']
  • indices: [0]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 4
  • numTotalWindows: 4
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 745 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5324 solutions 23509 answers

hello, first please make sure that the date, time & timezone are set correctly on your system. if this doesn't solve the issue (or it is already set properly), a possible solution depends on different factors:

  • what is the error code shown under technical details on the error page?

in case the error code equals sec_error_unknown_issuer, please attempt to add an exception on the bottom of the error page in order to inspect the certificate like it is shown on the screenshot attached:

  • which issuer information does the certificate contain?

please report back with those two pieces of information. thank you!

hello, first please make sure that the date, time & timezone are set correctly on your system. if this doesn't solve the issue (or it is already set properly), a possible solution depends on different factors: * what is the '''error code''' shown under ''technical details'' on the error page? in case the error code equals ''sec_error_unknown_issuer'', please attempt to add an exception on the bottom of the error page in order to inspect the certificate like it is shown on the screenshot attached: * which '''issuer information''' does the certificate contain? please report back with those two pieces of information. thank you!