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Firefox downgrades to earlier version

Posted

I am running WIndows 7. I have admin rights (this is a work computer). I have upgraded Firefox to version 40.x (several times). I have deleted the previous version (29.0) using both Control Panel Uninstall and manually removing the Mozilla folders.

The upgrade works fine until I logout/restart. Then version 29.0 is what is running (and now present in the Uninstall control panel). Of course, Firefox wants to upgrade this version but at this point I may have to use Chrome (please no!) rather than upgrading every session.

I am running WIndows 7. I have admin rights (this is a work computer). I have upgraded Firefox to version 40.x (several times). I have deleted the previous version (29.0) using both Control Panel Uninstall and manually removing the Mozilla folders. The upgrade works fine until I logout/restart. Then version 29.0 is what is running (and now present in the Uninstall control panel). Of course, Firefox wants to upgrade this version but at this point I may have to use Chrome (please no!) rather than upgrading every session.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 11.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 18.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.8.158
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157
  • Provides secure and convenient logon to Web sites
  • VLC media player Web Plugin 2.1.3
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0

More Information

FredMcD
  • Top 10 Contributor
4247 solutions 59409 answers

I've called the big guys to help you. Good luck.

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.1.8.158 Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.1.9.159 http://get.adobe.com/shockwave/

I've called the big guys to help you. Good luck. Separate Issue; Your System Details shows; Installed Plug-ins Adobe Shockwave for Director Netscape plug-in, version 12.1.8.158 Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Shockwave Director: [https://helpx.adobe.com/shockwave/kb/download-shockwave-stand-alone-installer.html Shockwave Standalone Installer / Uninstaller]{web link} Shockwave Director '''Version 12.1.9.159 http://get.adobe.com/shockwave/'''
guigs 1072 solutions 11697 answers

In your Windows settings is there anything that says to restore to a previous version on restarting your computer?

In your Windows settings is there anything that says to restore to a previous version on restarting your computer?