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Firefox crashes

  • 1 reply
  • 1 has this problem
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  • Last reply by Andrew

audidiablo
audidiablo
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1439568201

Firefox crashed and refuses to open. Was successful in opening Firefox once with Safe Mode but attempting to see if an extension was the problem the crashes started again every time starting Firefox.

Attempted reinstalling older versions to upgrade from with no luck.

Cannot access ftp.mozilla.org/pub/firefox/releases to get any other releases

Running Windows 7 SP1 x64 Ent

I was guided here stating I could look up the error number from the LastCrash 1439568201 but looks like this is for submission.

1439568201 Firefox crashed and refuses to open. Was successful in opening Firefox once with Safe Mode but attempting to see if an extension was the problem the crashes started again every time starting Firefox. Attempted reinstalling older versions to upgrade from with no luck. Cannot access ftp.mozilla.org/pub/firefox/releases to get any other releases Running Windows 7 SP1 x64 Ent I was guided here stating I could look up the error number from the LastCrash 1439568201 but looks like this is for submission.

All Replies (1)

Andrew
Andrew
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.