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Flash player not working properly on firefox since windows 10 installation

Posted

I recently installed windows 10 on my PC and just found out i can't watch anything on firefox with the flash player plug-in, it doesnt crash but instead of a video, the screen is just green but there's sound, and when trying it with other browsers, it works fine. I've attached an image to highlight this...

I recently installed windows 10 on my PC and just found out i can't watch anything on firefox with the flash player plug-in, it doesnt crash but instead of a video, the screen is just green but there's sound, and when trying it with other browsers, it works fine. I've attached an image to highlight this...

Chosen solution

The green screen is an old problem with the Flash plugin. As a workaround, you can disable the plugin from using hardware acceleration:

On a site with Flash, right-click the media and choose Settings, then the first mini-tab and uncheck the box to use hardware acceleration.

More information in this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

Does that help in Windows 10?


By the way, your Question Details > More System Details shows two versions of Flash, 15.x and 18.x. To locate and remove the old version, you can type or paste about:plugins in the address bar, then use Find (Ctrl+f) to look for NPSWF and find the physical location of the old DLL file. Usually it's safe to remove but if you're nervous, renaming it with a .OLD extension should hide it from Firefox.

Read this answer in context 36

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • DivX Web Player version 3.3.1.10
  • DivX VOD Helper Plug-in
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • A component of your photo software powered by RocketLife
  • Shockwave Flash 15.0 r0
  • Shockwave Flash 18.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148
  • 5.1.40416.0
  • VLC media player Web Plugin
  • Version 0.9.19, Copyright 2006-2012 Veetle Inchttp://www.veetle.com/
  • Version 0.9.18, copyright 2006-2010 Veetle Inchttp://www.veetle.com/
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0

More Information

jscher2000
  • Top 10 Contributor
8696 solutions 71081 answers

Chosen Solution

The green screen is an old problem with the Flash plugin. As a workaround, you can disable the plugin from using hardware acceleration:

On a site with Flash, right-click the media and choose Settings, then the first mini-tab and uncheck the box to use hardware acceleration.

More information in this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

Does that help in Windows 10?


By the way, your Question Details > More System Details shows two versions of Flash, 15.x and 18.x. To locate and remove the old version, you can type or paste about:plugins in the address bar, then use Find (Ctrl+f) to look for NPSWF and find the physical location of the old DLL file. Usually it's safe to remove but if you're nervous, renaming it with a .OLD extension should hide it from Firefox.

The green screen is an old problem with the Flash plugin. As a workaround, you can disable the plugin from using hardware acceleration: On a site with Flash, right-click the media and choose Settings, then the first mini-tab and uncheck the box to use hardware acceleration. More information in this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues Does that help in Windows 10? ---- By the way, your Question Details > More System Details shows two versions of Flash, 15.x and 18.x. To locate and remove the old version, you can type or paste '''about:plugins''' in the address bar, then use Find (Ctrl+f) to look for ''NPSWF'' and find the physical location of the old DLL file. Usually it's safe to remove but if you're nervous, renaming it with a .OLD extension should hide it from Firefox.