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flash crashing in Windows 10 all the sudden

Posted

I installed W10 earlier today and everything was running fine. All of the sudden about an hour ago, Flash started crashing non-stop. I've re-installed flash twice already. I disabled protection mode or whatever. I tried firefox in safe mode. It works fine on Chrome and that terrible new Microsoft browser. I can't think of why this would happen so suddenly after it was working fine all day. I haven't installed anything new.

I installed W10 earlier today and everything was running fine. All of the sudden about an hour ago, Flash started crashing non-stop. I've re-installed flash twice already. I disabled protection mode or whatever. I tried firefox in safe mode. It works fine on Chrome and that terrible new Microsoft browser. I can't think of why this would happen so suddenly after it was working fine all day. I haven't installed anything new.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
  • Battlelog Game Launcher (2.7.1)
  • Version 5.41.2.0
  • Google Update
  • My.com Games Detector Plug-in
  • NPWLPG
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Raidcall plugin
  • Shockwave Flash 18.0 r0
  • 5.1.40416.0
  • Unity Player 4.3.5f1

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0

More Information

jscher2000
  • Top 10 Contributor
8584 solutions 70222 answers

Sorry to hear about the crashes. Are you getting the Mozilla Crash Reporter dialog when this happens? If so, your Firefox may have logged some data that would help track down the cause of the problem. Or perhaps it is doing that silently. Could you check the about:crashes page as described in the last section of the support article "Firefox crashes - Troubleshoot, prevent and get help fixing crashes" for steps to find crash report IDs that allow support volunteers to view the data Firefox submitted about your crashes?


Possibly there might be something on Adobe's forums, but it is "early days" for Windows 10 so perhaps not yet.


And a few typical Flash troubleshooting steps, some of which you may already have done:

(1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily.

(2) Disable hardware acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here:

"3-bar" menu button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

That takes effect the next time you exit and start Firefox up again.

(B) In Flash, right-click the media and choose Settings, then the first mini-tab and uncheck the box to use hardware acceleration. More information in this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista and higher)

The protected mode feature of the Flash player plugin has security benefits, but seems to have compatibility issues on some systems. There is a hidden setting for this:

(A) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(B) In the search box above the list, type or paste flash and pause while the list is filtered

(C) Double-click the dom.ipc.plugins.flash.disable-protected-mode preference to switch its value from false to true.

This might not take effect until all Flash has been unloaded for a few minutes, or you close Firefox.

Sorry to hear about the crashes. Are you getting the Mozilla Crash Reporter dialog when this happens? If so, your Firefox may have logged some data that would help track down the cause of the problem. Or perhaps it is doing that silently. Could you check the '''about:crashes''' page as described in the last section of the support article "[[Firefox Crashes]]" for steps to find crash report IDs that allow support volunteers to view the data Firefox submitted about your crashes? ---- Possibly there might be something on Adobe's forums, but it is "early days" for Windows 10 so perhaps not yet. ---- And a few typical Flash troubleshooting steps, some of which you may already have done: (1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily. (2) Disable hardware acceleration in Firefox and in Flash (A) In Firefox, un-check the box here: "3-bar" menu button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available" That takes effect the next time you exit and start Firefox up again. (B) In Flash, right-click the media and choose Settings, then the first mini-tab and uncheck the box to use hardware acceleration. More information in this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues (3) Disable protected mode (Windows Vista and higher) The protected mode feature of the Flash player plugin has security benefits, but seems to have compatibility issues on some systems. There is a hidden setting for this: (A) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful. (B) In the search box above the list, type or paste '''flash''' and pause while the list is filtered (C) Double-click the '''dom.ipc.plugins.flash.disable-protected-mode''' preference to switch its value from false to true. This might not take effect until all Flash has been unloaded for a few minutes, or you close Firefox.
jscher2000
  • Top 10 Contributor
8584 solutions 70222 answers

While you are troubleshooting this, it might be helpful, to avoid unnecessary pain on sites where Flash is not actually essential, try setting Flash to Click-to-Play ("Ask to Activate"). This will delay Flash from starting on a page until you approve it.

To set "Ask to Activate", open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Look for "Shockwave Flash" and change "Always Activate" to "Ask to Activate".

With that setting, when you visit a site that wants to use Flash, you should see a notification icon in the address bar and usually (but not always) one of the following: a link in a black rectangle in the page or an infobar sliding down between the toolbar area and the page.

The plugin notification icon in the address bar typically looks like a small, dark gray Lego block. When the page wants to use a soft-blocked plugin, the icon turns red to alert you to the concern.

If you see a good reason to use Flash, and the site looks trustworthy, you can go ahead and click the notification icon in the address bar to allow Flash. You can trust the site for the time being or permanently.

But some pages use Flash only for tracking or playing ads, so if you don't see an immediate need for Flash, feel free to ignore the notification! It will just sit there in case you want to use it later.

While you are troubleshooting this, it might be helpful, to avoid unnecessary pain on sites where Flash is not actually essential, try setting Flash to Click-to-Play ("Ask to Activate"). This will delay Flash from starting on a page until you approve it. To set "Ask to Activate", open the Add-ons page using either: * Ctrl+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click Plugins. Look for "Shockwave Flash" and change "Always Activate" to "Ask to Activate". With that setting, when you visit a site that wants to use Flash, you should see a notification icon in the address bar and usually (but not always) one of the following: a link in a black rectangle in the page or an infobar sliding down between the toolbar area and the page. The plugin notification icon in the address bar typically looks like a small, dark gray Lego block. When the page wants to use a soft-blocked plugin, the icon turns red to alert you to the concern. If you see a good reason to use Flash, and the site looks trustworthy, you can go ahead and click the notification icon in the address bar to allow Flash. You can trust the site for the time being or permanently. But some pages use Flash only for tracking or playing ads, so if you don't see an immediate need for Flash, feel free to ignore the notification! It will just sit there in case you want to use it later.