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firefox stops responding and shuts down when doing any type search,why

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the question contains all details. firefox stops responding and shutsdown when doing any type search, and will not open back up until i restart my computer.

the question contains all details. firefox stops responding and shutsdown when doing any type search, and will not open back up until i restart my computer.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • Shockwave Flash 18.0 r0
  • 5.1.40416.0
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0

More Information

FredMcD
  • Top 10 Contributor
4314 solutions 60611 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


What is your search engine?


Does Firefox shut down, or crash?

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ----------------------------- What is your search engine? -------------------- Does Firefox shut down, or crash? Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Question owner

the problem was still there even in safe mode.

the problem was still there even in safe mode.

Question owner

my search engine is ask.

my search engine is ask.
FredMcD
  • Top 10 Contributor
4314 solutions 60611 answers
*1 '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox Full Installer For All languages And Systems]v39''' {web link} *2 '''[https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer Uninstall Firefox from your computer]''' {web link}<br>DO NOT remove your profiles. *3 After, reboot the computer. Then run the full installer.

Question owner

problem is still there even after reinstalling firefox.

problem is still there even after reinstalling firefox.
FredMcD
  • Top 10 Contributor
4314 solutions 60611 answers

What about other search engines, any problem with them?

Have you tried going to Ask.com to do a search? Any problem?

What about other search engines, any problem with them? Have you tried going to '''Ask.com''' to do a search? Any problem?