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Can't dowload firefox, goes through the download, then gets scanned by norton(no problem), then disappears

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In went to your site and downloaded the full version. It goes through the process and then when it's over it disappears from the screen. I tried to find the file but it doesn't exist in my apps or hard drive. I also saved it but with the same results. I am using Windows 8.1, and had to download using Internet Explorer because my google chrome stopped working 2 days ago. I tried to fix this myself and the troubleshooter said that my DNS may be unavailable? Thank You

In went to your site and downloaded the full version. It goes through the process and then when it's over it disappears from the screen. I tried to find the file but it doesn't exist in my apps or hard drive. I also saved it but with the same results. I am using Windows 8.1, and had to download using Internet Explorer because my google chrome stopped working 2 days ago. I tried to fix this myself and the troubleshooter said that my DNS may be unavailable? Thank You

Chosen solution

Are you using anything besides Norton?

http://www.mattsilverman.com/2009/06/how-to-download-firefox-without-a-web-browser.html

also,

Using another computer, Download Firefox Full Version For All languages And Systems {web link} onto a thumb drive. After, plug the thumb into your system.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; GWX:RESERVED; rv:11.0) like Gecko

More Information

FredMcD
  • Top 10 Contributor
4314 solutions 60603 answers

Open Norton, and look in the quarantine folder / section.

Open Norton, and look in the quarantine folder / section.

Helpful Reply

Thanks, I tried this but was unable to find the file in Quarantine. I saved the file, there is a run prompt, but it won't turn on. Was also able to put an icon on the desktop for installation, but it doesn't work.

Thanks, I tried this but was unable to find the file in Quarantine. I saved the file, there is a run prompt, but it won't turn on. Was also able to put an icon on the desktop for installation, but it doesn't work.
FredMcD
  • Top 10 Contributor
4314 solutions 60603 answers

Chosen Solution

Are you using anything besides Norton?

http://www.mattsilverman.com/2009/06/how-to-download-firefox-without-a-web-browser.html

also,

Using another computer, Download Firefox Full Version For All languages And Systems {web link} onto a thumb drive. After, plug the thumb into your system.

Are you using anything besides Norton? http://www.mattsilverman.com/2009/06/how-to-download-firefox-without-a-web-browser.html also, Using another computer, '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox Full Version For All languages And Systems]''' {web link} onto a thumb drive. After, plug the thumb into your system.