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Firefox crashes - FF version 38.0.5 and version 39.0 crash; related to Websense Triton AP-Endpoint DLP ?

Posted

Good day,

FF version 38.0.5 and 39.0 crash during opening first website. Version 37.0.2 works just fine.

In doing a bit of research I believe the problem is with Websense Triton AP-Endpoint DLP.

In my case, and many others I saw in various crash reports, the failing module is QIPCAP.DLL.

I am running Websense Triton AP-Endpoint DLP version 8.0 Build 2081.

ID: dfe4ea5a-6efa-4215-b8b5-ff1992150703 Signature: qipcap.dll@0x7d21

Thanks very much for your help!

Good day, FF version 38.0.5 and 39.0 crash during opening first website. Version 37.0.2 works just fine. In doing a bit of research I believe the problem is with Websense Triton AP-Endpoint DLP. In my case, and many others I saw in various crash reports, the failing module is QIPCAP.DLL. I am running Websense Triton AP-Endpoint DLP version 8.0 Build 2081. ID: dfe4ea5a-6efa-4215-b8b5-ff1992150703 Signature: qipcap.dll@0x7d21 Thanks very much for your help!

Chosen solution

I contacted my corporate security department. While they did not supply me with the code to disable Websense DLP Endpoint, they did confirm that there is a known issue. They instructed me to run FF 37.0.2.

Thanks, pdmozilla

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • Citrix Online App Detector Plugin
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.51.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • Shockwave Flash 18.0 r0
  • 5.1.40416.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0

More Information

FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

I've called the big guys to help you. Good luck.

Please post the crash reports and other information you have.

I've called the big guys to help you. Good luck. Please post the crash reports and other information you have.

Question owner

Hi FredMcD,

Thanks for your reply ... here is the most recent crash report.

https://crash-stats.mozilla.com/report/index/dfe4ea5a-6efa-4215-b8b5-ff1992150703

Thanks!

Hi FredMcD, Thanks for your reply ... here is the most recent crash report. https://crash-stats.mozilla.com/report/index/dfe4ea5a-6efa-4215-b8b5-ff1992150703 Thanks!
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

If you have other reports, even from others, post those as well. Group them by user.


The crash report flagged these programs;

qipcap.dll = Websense Data Endpoint


Get and run the current full installer for the above.

If you have other reports, even from others, post those as well. Group them by user. The crash report flagged these programs; qipcap.dll = Websense Data Endpoint -------------------- Get and run the current full installer for the above.

Question owner

Here is a list of the same error affecting many individuals over the past 28 days.

https://crash-stats.mozilla.com/report/list?product=Firefox&range_unit=days&range_value=28&signature=qipcap.dll%400x7d21#tab-reports

Hope this is of some help. Thanks very much.

Here is a list of the same error affecting many individuals over the past 28 days. https://crash-stats.mozilla.com/report/list?product=Firefox&range_unit=days&range_value=28&signature=qipcap.dll%400x7d21#tab-reports Hope this is of some help. Thanks very much.
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Product Firefox Version 38.0.5 and 39

Most of the reports I checked show;

ole32.dll = Microsoft's framework

qipcap.dll = Websense Data Endpoint

rpcrt4.dll = Windows; Remote Procedure Call Runtime ++++++++++++++++++++++++++++++++++++++++++++++++++ Some also are showing;

Crypt32.dll = Certificate and Cryptographic Messaging functions in the CryptoAPI, such as CryptSignMessage.

lsihok32.dll = SysTrack = Lakeside Software, Inc

isshook.dll = LANDesk Software, Inc

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection

icudt52.dll = International Components for Unicode


Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Product Firefox Version 38.0.5 and 39 Most of the reports I checked show; ole32.dll = Microsoft's framework qipcap.dll = Websense Data Endpoint rpcrt4.dll = Windows; Remote Procedure Call Runtime ++++++++++++++++++++++++++++++++++++++++++++++++++ Some also are showing; Crypt32.dll = Certificate and Cryptographic Messaging functions in the CryptoAPI, such as CryptSignMessage. lsihok32.dll = SysTrack = Lakeside Software, Inc isshook.dll = LANDesk Software, Inc IPSEng32.dll = Symantec Intrusion Detection IPSLdr32.dll = Symantec Intrusion Detection icudt52.dll = International Components for Unicode ------------------------------ Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833 See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

System File Check was performed: Windows Resource Protection did not find any integrity violations.

Thanks for your assistance.

System File Check was performed: Windows Resource Protection did not find any integrity violations. Thanks for your assistance.
guigs 1072 solutions 11697 answers

There is another comment here that is also having issues with the signature software: 8.0.1 Websense DLP Endpoint

If you temporarily disable it while browsing Firefox does it continue to crash when you try to start Firefox?

There is another comment here that is also having issues with the signature software: 8.0.1 Websense DLP Endpoint If you temporarily disable it while browsing Firefox does it continue to crash when you try to start Firefox?

Chosen Solution

I contacted my corporate security department. While they did not supply me with the code to disable Websense DLP Endpoint, they did confirm that there is a known issue. They instructed me to run FF 37.0.2.

Thanks, pdmozilla

I contacted my corporate security department. While they did not supply me with the code to disable Websense DLP Endpoint, they did confirm that there is a known issue. They instructed me to run FF 37.0.2. Thanks, pdmozilla

Question owner

Today my IT department released Websense Triton AP-Endpoint DLP version 8.1 Build 2231 and it was installed on my PC. I then upgraded FF from 37.0.2 to 42.0. So far all is well.

Thanks, pdmozilla

Today my IT department released Websense Triton AP-Endpoint DLP version 8.1 Build 2231 and it was installed on my PC. I then upgraded FF from 37.0.2 to 42.0. So far all is well. Thanks, pdmozilla