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Firefox crashes

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  • 1 has this problem
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  • Last reply by guigs

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Firefox crashes immediately upon attempting to launch, even in safe mode. If I do a clean install and remove all Caches & Application Support files, I can get the initial [import data] screen. I select "Do not import", and Firefox immediately crashes.

My most recent crash ID is bp-64493c28-0da6-4334-b09e-c9c422150714

Firefox crashes immediately upon attempting to launch, even in safe mode. If I do a clean install and remove all Caches & Application Support files, I can get the initial [import data] screen. I select "Do not import", and Firefox immediately crashes. My most recent crash ID is bp-64493c28-0da6-4334-b09e-c9c422150714

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I understand that this happens everytime. The bug with the same crash signature is looking for the steps to reproduce the crash.

Can you please share steps in the bug here: https://bugzilla.mozilla.org/show_bug.cgi?id=1172196