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My older laptop is crashed and unrepairable. I am having Firefox Sync Key which is having imporatant bookmarks and passwords.

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  • Last reply by philipp

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Now I tried to sync but it seems complicate for me to update. I forgot the username and password of my older sync but having sync key. Is there any way to sync my data in new laptop? Please consider it as emergency and give me an user friendly step by step procedure. Thanks in advance.

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I've called the big guys to help you. Good luck.

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hi aspmajaa, first you'll have to try resetting your account password at https://account.services.mozilla.com/forgot - enter the mail-address you've used to sign up for old sync originally in the username field and follow up with the password reset procedure through the mail you'll receive.

firefox 29 and above use a new sync login system which isn't compatible with the old username/password/sync-key method anymore.

you could try this "hack" to get a new firefox version to connect to the old sync account though once you have a working username/password again: enter about:config into the firefox address bar (confirm the info message in case it shows up), right-click somewhere in that page & create a new string preference named services.sync.username with a value like fake. afterwards you should be able to connect to the old account through the firefox options > sync panel. click on set up firefox sync > i have an account > i don't have the device with me where you can enter your credentials.

if this worked and you could import your data successfully, please migrate to the new sync afterwards: Sync your Firefox bookmarks, history, passwords and more