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Firefox crashes

Posted

ID - bp-5e4c59ab-b91f-4ed8-9f2d-acebb2150713 .

I keep working and my browser crashes every 1 hr. It doesn't matter if I open Facebook or Youtube or any other website. It first goes black on certain parts and then suddenly closes all the browsers and asks me to restart firefox. Its very annoying. Please help.

ID - bp-5e4c59ab-b91f-4ed8-9f2d-acebb2150713 . I keep working and my browser crashes every 1 hr. It doesn't matter if I open Facebook or Youtube or any other website. It first goes black on certain parts and then suddenly closes all the browsers and asks me to restart firefox. Its very annoying. Please help.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.0
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.65.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealDownloader Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0
  • 5.1.40416.0
  • VLC media player Web Plugin
  • iTunes Detector Plug-in

Application

  • Firefox 39.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:39.0) Gecko/20100101 Firefox/39.0
  • Support URL: https://support.mozilla.org/1/firefox/39.0/WINNT/en-US/

Extensions

  • Adobe Acrobat - Create PDF 1.0 (web2pdfextension@web2pdf.adobedotcom) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 5450
  • adapterDescription2:
  • adapterDeviceID: 0x68f9
  • adapterDeviceID2:
  • adapterDrivers: aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 21261028
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 12-6-2013
  • driverDate2:
  • driverVersion: 13.251.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 5450 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4314 solutions 60551 answers

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.07 Adobe PDF Plug-In For Firefox and Netscape 10.0.0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Note: All of your Adobe software is out of date.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 18.0.0.203
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.1.8.158 http://get.adobe.com/shockwave/

Separate Issue; Your System Details shows; Installed Plug-ins Adobe PDF Plug-In For Firefox and Netscape 11.0.07 Adobe PDF Plug-In For Firefox and Netscape 10.0.0 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. '''Note: All of your Adobe software is out of date.''' Flash: Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''Version 18.0.0.203<br>https://www.adobe.com/products/flashplayer/distribution3.html''' '''Note: Windows users''' must download the “Internet Explorer” '''and''' “Plugin-based browsers” installers. Shockwave Director: [https://helpx.adobe.com/shockwave/kb/download-shockwave-stand-alone-installer.html Shockwave Standalone Installer / Uninstaller]{web link} Shockwave Director '''Version 12.1.8.158 http://get.adobe.com/shockwave/'''
FredMcD
  • Top 10 Contributor
4314 solutions 60551 answers

The crash report flagged these programs;

atiumdva.dll = ATI Technologies Inc. = Radeon Video Acceleration Universal Driver

atiu9pag.dll = Advanced Micro Devices Inc PowerXpress Vista User Mode Driver = Advanced Micro Devices

atidxx32.dll = Advanced Micro Devices = Radeon DirectX

aticfx32.dll = AMD Inc Radeon DirectX 11 Driver = Advanced Micro Devices

atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

sysfer.dll = Symantec CMC Firewall

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection

icudt52.dll = International Components for Unicode


Let's start with;

check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833


Get updates for the programs listed above.

The crash report flagged these programs; atiumdva.dll = ATI Technologies Inc. = Radeon Video Acceleration Universal Driver atiu9pag.dll = Advanced Micro Devices Inc PowerXpress Vista User Mode Driver = Advanced Micro Devices atidxx32.dll = Advanced Micro Devices = Radeon DirectX aticfx32.dll = AMD Inc Radeon DirectX 11 Driver = Advanced Micro Devices atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder sysfer.dll = Symantec CMC Firewall IPSEng32.dll = Symantec Intrusion Detection IPSLdr32.dll = Symantec Intrusion Detection icudt52.dll = International Components for Unicode -------------------------- Let's start with; check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting''' --------------------------------- Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833 --------------------------- Get updates for the programs listed above.