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can't connect to the internet, after running refresh program last week

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Last Friday, July 3rd, I ran the refresh program hoping to fix problems with connecting to the internet. After running it, I can no longer connect to the internet. I checked on the Mozilla site, it said my version of Firefox was up to date, so I don't quite know where to turn next?? Any help or suggestions would be greatly appreciated. Thanks Gary S.

Last Friday, July 3rd, I ran the refresh program hoping to fix problems with connecting to the internet. After running it, I can no longer connect to the internet. I checked on the Mozilla site, it said my version of Firefox was up to date, so I don't quite know where to turn next?? Any help or suggestions would be greatly appreciated. Thanks Gary S.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.7.20033
  • Alipay Security Control
  • Alipay Internet Health Control
  • npaliedit
  • npalidcp
  • BaiduPlayer Browser Plugin
  • BaiduSetUp Plugin
  • Funshion
  • Kingsoft Chrome WebShield
  • npkvip
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • QQWebGamePlugin Pro
  • QQMail plugin for WebKit #1.0.0.22
  • QQMiniDL Plugin
  • QQMusic
  • QQPCMgr Mozilla Extenstion
  • Shockwave Flash 18.0 r0
  • Tencent FTN plug-in
  • Tencent QQ CPHelper plugin for Chrome
  • QQ QuickLogin Helper
  • baidu video browser plugin
  • iTrusPTA&XEnroll hwPTA,IEnroll,UKeyInstalls for FireFox,version=1.0.0.2
  • npQQPhotoDrawEx Module
  • npalicdo
  • QQPhoneManager Onekey-Install plug-in for Android Phones
  • 搜狗高速下载控件
  • Tencent Open Platform Browser Plugin
  • 腾讯视频 version:9.06.0686.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:39.0) Gecko/20100101 Firefox/39.0

More Information

guigs 1072 solutions 11697 answers

HI Gary, Please check the Network settings in Firefox to make sure they are optimized for the computer's internet connection. These settings are located here:

*https://support.mozilla.org/en-US/kb/advanced-panel-settings-in-firefox?r...
HI Gary, Please check the Network settings in Firefox to make sure they are optimized for the computer's internet connection. These settings are located here: *[https://support.mozilla.org/en-US/kb/advanced-panel-settings-in-firefox?redirectlocale=en-US&redirectslug=advanced-panel-accessibility-browsing-network-upda#w_network-tab]
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}
cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157849 answers

Do you get an error page or does the window stay empty (blank)?


When you reset/refresh Firefox then a new profile is created and some personal data (bookmarks, history, cookies, passwords, form data) is automatically imported. The current profile folder will be moved to an "Old Firefox Data" folder on the desktop. Installed extensions and other customizations (toolbars, prefs) that you have made are lost and need to be redone.

It is possible to recover data from the old profile, but be cautious not to copy corrupted files to avoid carrying over problems.

You can try to copy the cert8.db file from the "Old Firefox Data" folder on the desktop to the current Firefox profile folder.

You can use this button to go to the current Firefox profile folder:

Do you get an error page or does the window stay empty (blank)? ---- When you reset/refresh Firefox then a new profile is created and some personal data (bookmarks, history, cookies, passwords, form data) is automatically imported. The current profile folder will be moved to an "Old Firefox Data" folder on the desktop. Installed extensions and other customizations (toolbars, prefs) that you have made are lost and need to be redone. It is possible to recover data from the old profile, but be cautious not to copy corrupted files to avoid carrying over problems. *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox You can try to copy the cert8.db file from the "Old Firefox Data" folder on the desktop to the current Firefox profile folder. You can use this button to go to the current Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox