Recent answers to After 10 minutes appear black and crash. Why?https://support.mozilla.org/en-US/questions/10717122015-07-12T09:32:16-07:00If you have submitted crash reports then please post the IDs of one or more recent crash reports tha2015-07-12T09:32:16-07:00cor-elhttps://support.mozilla.org/en-US/questions/1071712#answer-752675<p>If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
</p>
<ul><li>bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
</li></ul>
<p>You can find the report ID of recent crash reports on the "Help &gt; Troubleshooting Information" page (about:support).
</p>
<ul><li>Click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports.
</li></ul>
<p>If necessary then you can open <b>about:</b> pages via the location/address bar.
</p><p>See:
</p>
<ul><li><a href="http://kb.mozillazine.org/Mozilla_Crash_Reporter" rel="nofollow">http://kb.mozillazine.org/Mozilla_Crash_Reporter</a>
</li><li><a href="https://support.mozilla.org/kb/Mozilla+Crash+Reporter" rel="nofollow">https://support.mozilla.org/kb/Mozilla+Crash+Reporter</a>
</li></ul>
<hr>
<p>You can check if it helps if you start Firefox in <u><a href="/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode" rel="nofollow">Safe Mode</a></u> by holding down the Shift/Options key.
</p><p>You can try to disable hardware acceleration in Firefox.
</p>
<ul><li>Tools &gt; Options &gt; Advanced &gt; General &gt; Browsing: "Use hardware acceleration when available"
</li></ul>
<p>You need to close and restart Firefox after toggling this setting.
</p>
<ul><li><a href="https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes" rel="nofollow">https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes</a>
</li></ul>
<p>You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
</p>
<ul><li><a href="https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration" rel="nofollow">https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration</a>
</li></ul>FredMcD said
Java Downloads for All Operating Systems
Make sure your Java (Not JavaScript) is up2015-07-11T20:36:51-07:00amy.https://support.mozilla.org/en-US/questions/1071712#answer-752457<p><em>FredMcD <a href="#answer-752434" rel="nofollow">said</a></em>
</p>
<blockquote>
<strong><a href="http://www.java.com/en/download/manual.jsp" rel="nofollow">Java Downloads for All Operating Systems</a></strong>
Make sure your Java (Not JavaScript) is up to date
<strong><a href="http://java.com/en/download/installed.jsp" rel="nofollow">Verify Java and Find Out-of-Date Versions</a></strong> {web link}
Version 8 Update 45
<hr>
<p>check this:
</p>
<ul><li> see if there are updates for your graphics drive drivers
</li></ul>
<p><strong><a href="https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration" rel="nofollow">https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration</a></strong>
</p>
<ul><li> disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
</li></ul>
<p><strong><a href="https://forums.adobe.com/message/4468493#TemporaryWorkaround" rel="nofollow">https://forums.adobe.com/message/4468493#TemporaryWorkaround</a></strong>
</p>
<ul><li> disable hardware acceleration in the Flash plugin
</li></ul>
<p><strong><a href="https://forums.adobe.com/thread/891337" rel="nofollow">https://forums.adobe.com/thread/891337</a></strong>
See also:
</p>
<ul><li> <strong><a href="http://kb.mozillazine.org/Flash#Troubleshooting" rel="nofollow">http://kb.mozillazine.org/Flash#Troubleshooting</a></strong>
</li></ul>
<hr>
<p>Start <strong><a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode" rel="nofollow">Firefox in Safe Mode</a></strong> {web Link} by holding down the <strong>&lt;Shift&gt;<br> <em>(Mac Options)</em> </strong> key, and then starting Firefox. Is the problem still there?
</p><p>While still in Safe Mode,
</p><p>In the address bar, type <strong>about:crashes</strong>&lt;enter&gt;.<strong> Note:</strong> If any reports do not
have <strong>BP</strong> in front of the numbers/letters, click it and select <strong>Submit</strong>.
</p><p>Using your mouse, <strong>mark</strong> the most <strong>resent 7 - 10</strong> crash reports, and
<strong>copy</strong> them. Now go to the reply box below and <strong>paste</strong> them in.
</p>
</blockquote>
<p>I've tried to install the Java and now I see the players, but it's not it. After 10 minutes I open Firefox and i still have the same problem: black image on my browser and crash. Is like it's getting tired...
Could be a virus or something? I like this browser very much and I don't want to change it. I'm in the middle of something and...boom! crash...&nbsp;! :/
</p>Java Downloads for All Operating Systems
Make sure your Java (Not JavaScript) is up to date
Verify 2015-07-11T18:58:32-07:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1071712#answer-752434<p><strong><a href="http://www.java.com/en/download/manual.jsp" rel="nofollow">Java Downloads for All Operating Systems</a></strong>
</p><p><br>
Make sure your Java (Not JavaScript) is up to date
<strong><a href="http://java.com/en/download/installed.jsp" rel="nofollow">Verify Java and Find Out-of-Date Versions</a></strong> {web link}
</p><p>Version 8 Update 45
</p>
<hr>
<p>check this:
</p>
<ul><li> see if there are updates for your graphics drive drivers
</li></ul>
<p><strong><a href="https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration" rel="nofollow">https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration</a></strong>
</p>
<ul><li> disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
</li></ul>
<p><strong><a href="https://forums.adobe.com/message/4468493#TemporaryWorkaround" rel="nofollow">https://forums.adobe.com/message/4468493#TemporaryWorkaround</a></strong>
</p>
<ul><li> disable hardware acceleration in the Flash plugin
</li></ul>
<p><strong><a href="https://forums.adobe.com/thread/891337" rel="nofollow">https://forums.adobe.com/thread/891337</a></strong>
See also:
</p>
<ul><li> <strong><a href="http://kb.mozillazine.org/Flash#Troubleshooting" rel="nofollow">http://kb.mozillazine.org/Flash#Troubleshooting</a></strong>
</li></ul>
<hr>
<p>Start <strong><a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode" rel="nofollow">Firefox in Safe Mode</a></strong> {web Link} by holding down the <strong>&lt;Shift&gt;<br> <em>(Mac Options)</em> </strong> key, and then starting Firefox. Is the problem still there?
</p><p>While still in Safe Mode,
</p><p>In the address bar, type <strong>about:crashes</strong>&lt;enter&gt;.<strong> Note:</strong> If any reports do not
have <strong>BP</strong> in front of the numbers/letters, click it and select <strong>Submit</strong>.
</p><p>Using your mouse, <strong>mark</strong> the most <strong>resent 7 - 10</strong> crash reports, and
<strong>copy</strong> them. Now go to the reply box below and <strong>paste</strong> them in.
</p>