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videos won't run, replaced everything, firefox, add-ons, plug-ins.

Posted

i am not able to play videos from any source. i have upgraded firefox. updated all of my plug-ins and add-ons. removed and replaced quicktime and windows media players. i am able to play videos on internet explorer, but not on firefox. i have been a firefox user for many years, but this suddenly happened today. in addition, when i open my own website on firefox, the background color is missing, as well as the boxes that frame the drop down menus. these do appear when i open my website on explorer.

i have tried everything i can possibly think of, as well as anything i could read in support.

the "rotating wheel" that shows when something is loading in windows vibrates erratically when a video is trying to load.

i am not able to play videos from any source. i have upgraded firefox. updated all of my plug-ins and add-ons. removed and replaced quicktime and windows media players. i am able to play videos on internet explorer, but not on firefox. i have been a firefox user for many years, but this suddenly happened today. in addition, when i open my own website on firefox, the background color is missing, as well as the boxes that frame the drop down menus. these do appear when i open my website on explorer. i have tried everything i can possibly think of, as well as anything i could read in support. the "rotating wheel" that shows when something is loading in windows vibrates erratically when a video is trying to load.

Additional System Details

Installed Plug-ins

  • Intel web components updater - Installs and updates the Intel web components
  • Office Plugin for Netscape Navigator
  • Cooliris embedded in a tab
  • Foxit PhantomPDF Plug-In For Firefox and Netscape
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • Office Live Update v1.5
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 18.0 r0
  • 5.1.40416.0
  • NPWLPG
  • Npdsplay dll
  • iTunes Detector Plug-in

Application

  • Firefox 39.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0
  • Support URL: https://support.mozilla.org/1/firefox/39.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.2.1-signed (adblockpopups@jessehakanen.net)
  • Flash Player for YouTube™ 0.1.0 (jid1-h7qSFwT2a1FJOp@jetpack)
  • Clipmarks 4.0.1 ({e1170235-2845-420c-acc3-42261a29dd46}) (Inactive)
  • Conduit Engine 3.3.3.2 (engine@conduit.com) (Inactive)
  • Cooliris 1.12.3.58254 (piclens@cooliris.com) (Inactive)
  • FoxTab 1.4.5 ({ef4e370e-d9f0-4e00-b93e-a4f274cfdd5a}) (Inactive)
  • IE Tab 4.0.20130422.1-signed ({77b819fa-95ad-4f2c-ac7c-486b356188a9}) (Inactive)
  • McAfee SiteAdvisor 3.7.1 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Remove New Tab Button 1.0.1-signed (remove-new-tab-button@forerunnerdesigns.com) (Inactive)
  • ToggleEN Community Toolbar 3.13.0.6 ({038cb5c7-48ea-4af9-94e0-a1646542e62b}) (Inactive)
  • Webroot Filtering Extension 1.0.0.32 (webrootsecure@webroot.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA Quadro K600
  • adapterDescription2:
  • adapterDeviceID: 0x0ffa
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 094b10de
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 3-4-2014
  • driverDate2:
  • driverVersion: 9.18.13.3276
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA Quadro K600 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4254 solutions 59584 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? -------------------- check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''