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Can not access "Drafts" folder. Receive msg "There appears to be a problem loading the message list".

Posted

When using "basic" FireFox, can access "Draft" folder but when I upgraded to current version, I get the message when I switch to laptop from deskside I normally use. I do see count of items in "Drafts" go up and down when I create email and then send but I can not open the folder. This started on deskside computer about 2 weeks ago out of nowhere.

When using "basic" FireFox, can access "Draft" folder but when I upgraded to current version, I get the message when I switch to laptop from deskside I normally use. I do see count of items in "Drafts" go up and down when I create email and then send but I can not open the folder. This started on deskside computer about 2 weeks ago out of nowhere.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.14
  • Advanced SystemCare 7 Safari Plugin DLL
  • Advanced SystemCare 7 Opera Plugin DLL
  • Citrix Online App Detector Plugin
  • Coupons, Inc. Coupon Printer 5.0.2.0
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • McAfee MSS+ NPAPI Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 18.0 r0
  • 5.1.40416.0
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • iTunes Detector Plug-in

Application

  • Firefox 39.0
  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0
  • Support URL: https://support.mozilla.org/1/firefox/39.0/WINNT/en-US/

Extensions

  • Yahoo! Toolbar 3.2.11.20150226051211 ({635abd67-4fe9-1b23-4f01-e679fa7484c1})
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G33/G31 Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x29c2
  • adapterDeviceID2:
  • adapterDrivers: igdumd64
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 020d1028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.23680
  • driverDate: 2-11-2008
  • driverDate2:
  • driverVersion: 7.14.10.1437
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRendererMessage: [u'blockedDriver']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11 WARP

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

Hi Tony, This sounds like a web compatibility issue, however you have not mentioned what webmail. I can recommend getting in contact with the web developer of the site if it also happens on other computers/networks.

Hi Tony, This sounds like a web compatibility issue, however you have not mentioned what webmail. I can recommend getting in contact with the web developer of the site if it also happens on other computers/networks. *[[Websites look wrong or appear differently than they should]]