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Firefox crashes

Posted

Firefox crashes executing custom made java application in out factory. Works smoothly with Chrome.

Crash occurs mostly while printing, but not always.

Crash ids:

23dbf06e-f69b-48f2-bc9e-82edc64e42d1 15bff4f5-145c-400c-b91f-6b319cb8aa10

Firefox crashes executing custom made java application in out factory. Works smoothly with Chrome. Crash occurs mostly while printing, but not always. Crash ids: 23dbf06e-f69b-48f2-bc9e-82edc64e42d1 15bff4f5-145c-400c-b91f-6b319cb8aa10

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDS; .NET4.0C; .NET4.0E; rv:11.0) like Gecko

More Information

FredMcD
  • Top 10 Contributor
4248 solutions 59424 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.

Question owner

Hello.

We manged to extract 2 crash reports:

8be31252-eb41-45b0-8746-931182150710

168194d1-7f6f-427c-a8bc-5168c2150710

Direct links:

https://crash-stats.mozilla.com/report/index/8be31252-eb41-45b0-8746-931182150710

https://crash-stats.mozilla.com/report/index/168194d1-7f6f-427c-a8bc-5168c2150710

Thanks for your help!

Hello. We manged to extract 2 crash reports: 8be31252-eb41-45b0-8746-931182150710 168194d1-7f6f-427c-a8bc-5168c2150710 Direct links: https://crash-stats.mozilla.com/report/index/8be31252-eb41-45b0-8746-931182150710 https://crash-stats.mozilla.com/report/index/168194d1-7f6f-427c-a8bc-5168c2150710 Thanks for your help!
FredMcD
  • Top 10 Contributor
4248 solutions 59424 answers

Product Firefox Version 38.0.5 Build ID 20150525141253 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3

Total Virtual Memory 2147352576

Available Virtual Memory 1595965440

System Memory Use Percentage 79

Available Page File 667779072

Available Physical Memory 111030272


The crash report flagged;

java.dll 7.0.170.2

jp2native.dll = Java Platform

npjp2.dll = Java(TM) Plug-in

jvm.dll = Java HotSpot(TM) = Java(TM) 2 Platform Standard


Java Downloads for All Operating Systems


Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 45

Product Firefox Version 38.0.5 Build ID 20150525141253 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3 Total Virtual Memory 2147352576 Available Virtual Memory 1595965440 System Memory Use Percentage 79 Available Page File 667779072 Available Physical Memory 111030272 ------------------------------- The crash report flagged; java.dll 7.0.170.2 jp2native.dll = Java Platform npjp2.dll = Java(TM) Plug-in jvm.dll = Java HotSpot(TM) = Java(TM) 2 Platform Standard -------------------- '''[http://www.java.com/en/download/manual.jsp Java Downloads for All Operating Systems]''' Make sure your Java (Not JavaScript) is up to date '''[http://java.com/en/download/installed.jsp Verify Java and Find Out-of-Date Versions]''' {web link} Version 8 Update 45
FredMcD
  • Top 10 Contributor
4248 solutions 59424 answers
'''[https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram Firefox uses too much memory (RAM) - How to fix]''' This article describes how to make Firefox use less memory to make it run faster and prevent crashes. '''https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster''' '''https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix''' '''https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding'''