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how to get rid of the ads?

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i <3 firefox...BUT there's too many ads popping up... i've tried everything. help.

i <3 firefox...BUT there's too many ads popping up... i've tried everything. help.

Additional System Details

Installed Plug-ins

  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 18.0 r0
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5304 solutions 23419 answers

hi karen, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

hi karen, could you go to the firefox ''menu ≡ > help ? > troubleshooting information'', copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Question owner

Application Basics


Name: Firefox Version: 38.0.5 Build ID: 20150525141253 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


Report ID: bp-4ab22112-ec2e-41c5-a15f-f5fbf2150708 Submitted: 39 minutes ago

Report ID: bp-fd3e0bcb-526d-4d42-8e84-b88d12150708 Submitted: 57 minutes ago

All Crash Reports

Extensions


Name: McAfee Security Scan Plus Version: 1.0 Enabled: false ID: {e4f94d1e-2f53-401e-8885-681602c0ddd8}

Graphics


Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Device ID: 0x0a16 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17795) Driver Date: 4-24-2014 Driver Version: 10.18.10.3574 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 05f91028 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.newtab.url: http://in.search.yahoo.com/?fr=hp-ddc-bd-tab&type=bl-bfr-sw__alt__ddc_dsssyctab_bd_com browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150525141253 browser.startup.homepage: http://in.search.yahoo.com/?fr=hp-ddc-bd&type=bl-bfr-sw__alt__ddc_dsssyc_bd_com browser.startup.homepage_override.buildID: 20150525141253 browser.startup.homepage_override.mstone: 38.0.5 dom.mozApps.used: true extensions.lastAppVersion: 38.0.5 gfx.direct3d.last_used_feature_level_idx: 0 keyword.URL: http://in.search.yahoo.com/yhs/search?hspart=ddc&hsimp=yhs-ddc_bd&type=bl-bfr-sw__alt__ddc_dss_bd_com&p={searchTerms} media.gmp-eme-adobe.lastUpdate: 1434355987 media.gmp-eme-adobe.version: 11 media.gmp-gmpopenh264.lastUpdate: 1433947570 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150525141253 media.gmp-manager.lastCheck: 1436377259 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1436377257 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1433950769

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: true Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSMIME Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSSL Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSUTIL Expected minimum version: 3.18.1 Version in use: 3.18.1

Experimental Features


Application Basics ------------------ Name: Firefox Version: 38.0.5 Build ID: 20150525141253 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 Multiprocess Windows: 0/1 (default: false) Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-4ab22112-ec2e-41c5-a15f-f5fbf2150708 Submitted: 39 minutes ago Report ID: bp-fd3e0bcb-526d-4d42-8e84-b88d12150708 Submitted: 57 minutes ago All Crash Reports Extensions ---------- Name: McAfee Security Scan Plus Version: 1.0 Enabled: false ID: {e4f94d1e-2f53-401e-8885-681602c0ddd8} Graphics -------- Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Device ID: 0x0a16 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17795) Driver Date: 4-24-2014 Driver Version: 10.18.10.3574 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 05f91028 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.newtab.url: http://in.search.yahoo.com/?fr=hp-ddc-bd-tab&type=bl-bfr-sw__alt__ddc_dsssyctab_bd_com browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150525141253 browser.startup.homepage: http://in.search.yahoo.com/?fr=hp-ddc-bd&type=bl-bfr-sw__alt__ddc_dsssyc_bd_com browser.startup.homepage_override.buildID: 20150525141253 browser.startup.homepage_override.mstone: 38.0.5 dom.mozApps.used: true extensions.lastAppVersion: 38.0.5 gfx.direct3d.last_used_feature_level_idx: 0 keyword.URL: http://in.search.yahoo.com/yhs/search?hspart=ddc&hsimp=yhs-ddc_bd&type=bl-bfr-sw__alt__ddc_dss_bd_com&p={searchTerms} media.gmp-eme-adobe.lastUpdate: 1434355987 media.gmp-eme-adobe.version: 11 media.gmp-gmpopenh264.lastUpdate: 1433947570 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150525141253 media.gmp-manager.lastCheck: 1436377259 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1436377257 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1433950769 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: true Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8 NSS Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC NSSSMIME Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC NSSSSL Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC NSSUTIL Expected minimum version: 3.18.1 Version in use: 3.18.1 Experimental Features ---------------------

Question owner

Application Basics


Name: Firefox Version: 38.0.5 Build ID: 20150525141253 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


Report ID: bp-4ab22112-ec2e-41c5-a15f-f5fbf2150708 Submitted: 39 minutes ago

Report ID: bp-fd3e0bcb-526d-4d42-8e84-b88d12150708 Submitted: 57 minutes ago

All Crash Reports

Extensions


Name: McAfee Security Scan Plus Version: 1.0 Enabled: false ID: {e4f94d1e-2f53-401e-8885-681602c0ddd8}

Graphics


Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Device ID: 0x0a16 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17795) Driver Date: 4-24-2014 Driver Version: 10.18.10.3574 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 05f91028 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.newtab.url: http://in.search.yahoo.com/?fr=hp-ddc-bd-tab&type=bl-bfr-sw__alt__ddc_dsssyctab_bd_com browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150525141253 browser.startup.homepage: http://in.search.yahoo.com/?fr=hp-ddc-bd&type=bl-bfr-sw__alt__ddc_dsssyc_bd_com browser.startup.homepage_override.buildID: 20150525141253 browser.startup.homepage_override.mstone: 38.0.5 dom.mozApps.used: true extensions.lastAppVersion: 38.0.5 gfx.direct3d.last_used_feature_level_idx: 0 keyword.URL: http://in.search.yahoo.com/yhs/search?hspart=ddc&hsimp=yhs-ddc_bd&type=bl-bfr-sw__alt__ddc_dss_bd_com&p={searchTerms} media.gmp-eme-adobe.lastUpdate: 1434355987 media.gmp-eme-adobe.version: 11 media.gmp-gmpopenh264.lastUpdate: 1433947570 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150525141253 media.gmp-manager.lastCheck: 1436377259 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1436377257 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1433950769

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: true Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSMIME Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSSL Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSUTIL Expected minimum version: 3.18.1 Version in use: 3.18.1

Experimental Features


Application Basics ------------------ Name: Firefox Version: 38.0.5 Build ID: 20150525141253 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 Multiprocess Windows: 0/1 (default: false) Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-4ab22112-ec2e-41c5-a15f-f5fbf2150708 Submitted: 39 minutes ago Report ID: bp-fd3e0bcb-526d-4d42-8e84-b88d12150708 Submitted: 57 minutes ago All Crash Reports Extensions ---------- Name: McAfee Security Scan Plus Version: 1.0 Enabled: false ID: {e4f94d1e-2f53-401e-8885-681602c0ddd8} Graphics -------- Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Device ID: 0x0a16 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17795) Driver Date: 4-24-2014 Driver Version: 10.18.10.3574 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 05f91028 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.newtab.url: http://in.search.yahoo.com/?fr=hp-ddc-bd-tab&type=bl-bfr-sw__alt__ddc_dsssyctab_bd_com browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150525141253 browser.startup.homepage: http://in.search.yahoo.com/?fr=hp-ddc-bd&type=bl-bfr-sw__alt__ddc_dsssyc_bd_com browser.startup.homepage_override.buildID: 20150525141253 browser.startup.homepage_override.mstone: 38.0.5 dom.mozApps.used: true extensions.lastAppVersion: 38.0.5 gfx.direct3d.last_used_feature_level_idx: 0 keyword.URL: http://in.search.yahoo.com/yhs/search?hspart=ddc&hsimp=yhs-ddc_bd&type=bl-bfr-sw__alt__ddc_dss_bd_com&p={searchTerms} media.gmp-eme-adobe.lastUpdate: 1434355987 media.gmp-eme-adobe.version: 11 media.gmp-gmpopenh264.lastUpdate: 1433947570 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150525141253 media.gmp-manager.lastCheck: 1436377259 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1436377257 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1433950769 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: true Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8 NSS Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC NSSSMIME Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC NSSSSL Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC NSSUTIL Expected minimum version: 3.18.1 Version in use: 3.18.1 Experimental Features ---------------------
philipp
  • Top 25 Contributor
  • Moderator
5304 solutions 23419 answers

Helpful Reply

thanks for follwoing up with that information. it appears that there is adware/malware active on your system, so please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

thanks for follwoing up with that information. it appears that there is adware/malware active on your system, so please perform all these steps: # [[Reset Firefox – easily fix most problems|reset firefox]] (this will keep your bookmarks and passwords) # afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them. # finally run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] and [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] to make sure that adware isn't present in other places of your system as well. [[Troubleshoot Firefox issues caused by malware]]
philipp
  • Top 25 Contributor
  • Moderator
5304 solutions 23419 answers

hi Karen, just to follow-up: do you remember having installed any new software in particular before these ads & crashes started to pop up?

hi Karen, just to follow-up: do you remember having installed any new software in particular before these ads & crashes started to pop up?

Modified by philipp

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

Adblock Plus Pop-up Addon {web link} Adblock Plus Pop-up Addon extends the blocking functionality of Adblock Plus to those annoying pop-up windows that open on mouse clicks and other user actions.

Forum; Adblock Plus Homepage {web link}

'''[https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/ Adblock Plus]''' {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable). '''[https://addons.mozilla.org/en-US/firefox/addon/adblock-plus-pop-up-addon/ Adblock Plus Pop-up Addon]''' {web link} Adblock Plus Pop-up Addon extends the blocking functionality of Adblock Plus to those annoying pop-up windows that open on mouse clicks and other user actions. Forum; '''[https://adblockplus.org/forum/ Adblock Plus Homepage]''' {web link}

Question owner

no ..just a few video downloads..

no ..just a few video downloads..
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

The crash report flagged these programs;

{d5312e63-9df3-4c22-a241-661f84f4bfe2}.xpi = No results found MAL-WAR ? ? ?

winmm.dll = Windows Multimedia

mswsock.dll = Microsoft

combase.dll = Microsoft

msvcrt.dll = Microsoft C Runtime Library

rtworkq.dll = Microsoft ?

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

icudt52.dll = International Components for Unicode

Related Bugs 1181737 NEW --- crash in *.xpi@0x1f73


Discovered Hidden Add-on On Firefox. How To Check Yours https://support.mozilla.org/en-US/forums/support-forum-contributors/711335


Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Check for updates all programs listed

The crash report flagged these programs; {d5312e63-9df3-4c22-a241-661f84f4bfe2}.xpi = No results found MAL-WAR ? ? ? winmm.dll = Windows Multimedia mswsock.dll = Microsoft combase.dll = Microsoft msvcrt.dll = Microsoft C Runtime Library rtworkq.dll = Microsoft ? msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder icudt52.dll = International Components for Unicode Related Bugs 1181737 NEW --- crash in *.xpi@0x1f73 ------------------------------ Discovered Hidden Add-on On Firefox. How To Check Yours https://support.mozilla.org/en-US/forums/support-forum-contributors/711335 ------------------------- Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833 See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ------------------------------- Check for updates all programs listed