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Firefox crashes upon close

  • 5 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

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Report ID: 05033aea-1011-4c59-be57-f4fa32150708

The majority of times (80% of the time) that I close Mozilla Firefox v39 I get the Mozilla Crash Reporter. This happens on a variety of webpages and I haven't yet found a similarity. This is never stopping me from doing anything that I need to do but it is a bit annoying to close the browser only to be greeted by a crash report.

This started happening after I was infected with some malware. I have since ran several tests with various free malware checkers and the tests have all shown clear.

I have tried to reset Firefox, update all plug-ins, uninstall Firefox and reinstall, clear all data in the history (everything that can be check-marked) and still the issue persists. I'd rather not do a clean install of Windows for such a small issue as this. I feel this should be easily solvable.

All Replies (5)

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Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 15.7.20033 Adobe PDF Plug-In For Firefox and Netscape 11.0.9
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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I uninstalled the old version of the plug-in you mentioned.

Here are my most recent crashes since this started happening:

Report ID Date Submitted bp-de2d695b-5d53-428c-ad6e-863f42150709 2015-07-09 6:39 AM bp-fd276b67-a975-4591-a9d1-629532150708 2015-07-08 11:56 AM bp-c3b824a8-9323-4324-82df-6ab442150708 2015-07-08 9:06 AM bp-05033aea-1011-4c59-be57-f4fa32150708 2015-07-08 8:50 AM bp-dbbb788a-1294-4621-ac70-e3f4c2150708 2015-07-07 9:55 PM bp-a2054482-8dcc-44a5-802c-aac072150707 2015-07-07 5:36 PM bp-62d39e2f-9f1c-4bc8-858e-746a32150707 2015-07-07 10:25 AM bp-0064797c-e0cc-48a3-a0aa-39d672150707 2015-07-07 7:55 AM bp-c93c42d0-b3e1-4431-8e5f-abd342150707 2015-07-06 11:04 PM bp-8376640b-2868-44cb-91ad-b46462150707 2015-07-06 6:45 PM bp-36e408dc-1bc5-4c11-9cb4-ad13d2150706 2015-07-06 4:39 PM bp-cf739b26-1c4b-4693-b267-5d9642150706 2015-07-06 12:13 PM bp-c6265408-343b-4439-a248-c6e542150706 2015-07-06 7:37 AM bp-df2fa24f-a839-4497-8c62-68b8b2150705 2015-07-05 5:22 PM bp-08aa928d-11c0-4541-9347-3d8db2150705 2015-07-05 4:43 PM bp-6a942e92-c553-4c89-873e-c06ac2150705 2015-07-05 7:50 AM bp-a6cc366d-0e9e-4a6d-aff4-ad18d2150705 2015-07-05 7:47 AM bp-cca795f1-3652-4346-a2df-3422b2150705 2015-07-04 9:55 PM bp-c6328b80-883f-494f-8d33-296942150705 2015-07-04 9:02 PM bp-101239b4-d3d8-4e87-b13b-677402150704 2015-07-04 3:07 PM bp-d7715f91-433c-4193-a57e-d83f02150704 2015-07-04 2:21 PM bp-841921bd-9311-4dcd-8832-b667d2150704 2015-07-04 2:19 PM

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Here is a system crash with the old Adobe PDF plug-in uninstalled: Report ID: bp-a7360b90-f3bd-4cac-b8a1-f22b22150709

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DLetkeman said

Here is a system crash with the old Adobe PDF plug-in uninstalled: Report ID: bp-a7360b90-f3bd-4cac-b8a1-f22b22150709

The crash report flagged these programs;

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

mswsock.dll = Microsoft

winmm.dll = Windows Multimedia


Update your NVIDIA programs.


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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the newer reports also flagged;

combase.dll = Microsoft


Related Bugs

1171244 NEW --- Firefox consistently crashes every time I close it. (crash in mozilla::MediaCacheStream::Close())