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what is a key looking icon on toolbar at logon?

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Following the update to 39.0 I am getting an icon in my notifications box that looks like a key with 2 shadow keys and an x on it. After log-on is complete this icon disappears but after a shot time the whole computer locks up and I have to reboot. Can anybody help or is the puter dead?

Following the update to 39.0 I am getting an icon in my notifications box that looks like a key with 2 shadow keys and an x on it. After log-on is complete this icon disappears but after a shot time the whole computer locks up and I have to reboot. Can anybody help or is the puter dead?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • GEPlugin
  • Google Update
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • NMP Browser Plugin 2.8.0.0
  • RealDownloader Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Shockwave Flash 18.0 r0
  • 5.1.30514.0
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:39.0) Gecko/20100101 Firefox/39.0

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Helpful Reply

On A second closer look it is a light bulb with 2 rotational direction arrows on the right side and a red x in the lower right corner. It only shows for about 15seconds then disappears but the compute will freeze after a short time.

On A second closer look it is a light bulb with 2 rotational direction arrows on the right side and a red x in the lower right corner. It only shows for about 15seconds then disappears but the compute will freeze after a short time.
FredMcD
  • Top 10 Contributor
4269 solutions 59868 answers

Next time, have your cel take a picture and post it here if you can.

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Next time, have your cel take a picture and post it here if you can. Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you!

Question owner

FredMcD said

Next time, have your cel take a picture and post it here if you can. Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem? Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem. Thank you!

thanks but it only shows at log-on when nothing else can be done but I will try next log-on. If not I will draw it and send drawing.

''FredMcD [[#answer-751176|said]]'' <blockquote> Next time, have your cel take a picture and post it here if you can. Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you! </blockquote> thanks but it only shows at log-on when nothing else can be done but I will try next log-on. If not I will draw it and send drawing.
FredMcD
  • Top 10 Contributor
4269 solutions 59868 answers

FredMcD said

Next time, have your cel take a picture and post it here if you can.
''FredMcD [[#answer-751176|said]]'' <blockquote> Next time, have your cel take a picture and post it here if you can. </blockquote>

Question owner

FredMcD said

Next time, have your cel take a picture and post it here if you can. Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem? Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem. Thank you!

thanks but it only shows at log-on when nothing else can be done but I will try next log-on. If not I will draw itFredMcD said

FredMcD said
Next time, have your cel take a picture and post it here if you can.

screen will not print at this point of the log-on and I don't own a cell so I drew it as best I can

''FredMcD [[#answer-751176|said]]'' <blockquote> Next time, have your cel take a picture and post it here if you can. Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you! </blockquote> thanks but it only shows at log-on when nothing else can be done but I will try next log-on. If not I will draw it''FredMcD [[#answer-751625|said]]'' <blockquote> ''FredMcD [[#answer-751176|said]]'' <blockquote> Next time, have your cel take a picture and post it here if you can. </blockquote> </blockquote> screen will not print at this point of the log-on and I don't own a cell so I drew it as best I can
FredMcD
  • Top 10 Contributor
4269 solutions 59868 answers

I've called the big guys to help you. Good luck.

What is it you are logging into? Do you have the Master Password enabled?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

I've called the big guys to help you. Good luck. What is it you are logging into? Do you have the Master Password enabled? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

FredMcD said

I've called the big guys to help you. Good luck. What is it you are logging into? Do you have the Master Password enabled? Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there? Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there? Starting The Computer In Safe Mode;
Free Online Encyclopedia

I think I may mislead by saying log-on. The icon shows on boot up then the computer freezes at anytime from 5 mins to over an hour. Yes it still happened in both safe modes.

''FredMcD [[#answer-752145|said]]'' <blockquote> I've called the big guys to help you. Good luck. What is it you are logging into? Do you have the Master Password enabled? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' </blockquote> I think I may mislead by saying log-on. The icon shows on boot up then the computer freezes at anytime from 5 mins to over an hour. Yes it still happened in both safe modes.
FredMcD
  • Top 10 Contributor
4269 solutions 59868 answers

When the computer is started in Safe Mode, only system installed programs should be running. Do you have anything external hooked up? Drives, devices . . . .

When the computer is started in Safe Mode, only system installed programs should be running. Do you have anything external hooked up? Drives, devices . . . .
cor-el
  • Top 10 Contributor
  • Moderator
17578 solutions 158993 answers

You can use the MSConfig program or the Autoruns utility to see which software and services are getting started, but be cautious with disabling services.


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

You can use the MSConfig program or the Autoruns utility to see which software and services are getting started, but be cautious with disabling services. *http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx ---- Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

Question owner

FredMcD said

When the computer is started in Safe Mode, only system installed programs should be running. Do you have anything external hooked up? Drives, devices . . . .

I do have an external video disc drive installed.

''FredMcD [[#answer-752542|said]]'' <blockquote> When the computer is started in Safe Mode, only system installed programs should be running. Do you have anything external hooked up? Drives, devices . . . . </blockquote> I do have an external video disc drive installed.

Question owner

cor-el said

You can use the MSConfig program or the Autoruns utility to see which software and services are getting started, but be cautious with disabling services.

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

I will try but computer doesn't run long enough to download anything let alone run the scans. All I can do is try. May take a few days.

''cor-el [[#answer-752660|said]]'' <blockquote> You can use the MSConfig program or the Autoruns utility to see which software and services are getting started, but be cautious with disabling services. *http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx ---- Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware </blockquote> I will try but computer doesn't run long enough to download anything let alone run the scans. All I can do is try. May take a few days.

Question owner

dexrek said

cor-el said
You can use the MSConfig program or the Autoruns utility to see which software and services are getting started, but be cautious with disabling services.

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

I will try but computer doesn't run long enough to download anything let alone run the scans. All I can do is try. May take a few days.

Have tried for a number of days with no luck.

''dexrek [[#answer-752895|said]]'' <blockquote> ''cor-el [[#answer-752660|said]]'' <blockquote> You can use the MSConfig program or the Autoruns utility to see which software and services are getting started, but be cautious with disabling services. *http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx ---- Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware </blockquote> I will try but computer doesn't run long enough to download anything let alone run the scans. All I can do is try. May take a few days. </blockquote> Have tried for a number of days with no luck.

Question owner

One thing I realized today is that the computer is not completely frozen. I can still move the mouse pointer round the screen but can't clict on anything.

One thing I realized today is that the computer is not completely frozen. I can still move the mouse pointer round the screen but can't clict on anything.
FredMcD
  • Top 10 Contributor
4269 solutions 59868 answers

Get a thumb drive. And using another computer, download some of the mal-ware scanners.

Do you have an emergence boot disk? Use it to start the computer.

If not, contact your local tech about how much  :-/

Get a thumb drive. And using another computer, download some of the mal-ware scanners. Do you have an emergence boot disk? Use it to start the computer. If not, contact your local tech about how much :-/
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40304 answers

Sounds like a WinXP problem - not a Firefox support issue. Try a Windows support forum for help with that.

Sounds like a WinXP problem - not a Firefox support issue. Try a Windows support forum for help with that.

Question owner

Thanks for all the help but I have been given a newer computer so for the moment I will leave this old one. Thanks again.

Thanks for all the help but I have been given a newer computer so for the moment I will leave this old one. Thanks again.