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what is a key looking icon on toolbar at logon?

  • 16 replies
  • 3 have this problem
  • 66 views
  • Last reply by dexrek

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Following the update to 39.0 I am getting an icon in my notifications box that looks like a key with 2 shadow keys and an x on it. After log-on is complete this icon disappears but after a shot time the whole computer locks up and I have to reboot. Can anybody help or is the puter dead?

All Replies (16)

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On A second closer look it is a light bulb with 2 rotational direction arrows on the right side and a red x in the lower right corner. It only shows for about 15seconds then disappears but the compute will freeze after a short time.

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Next time, have your cel take a picture and post it here if you can.

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

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FredMcD said

Next time, have your cel take a picture and post it here if you can. Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem? Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem. Thank you!

thanks but it only shows at log-on when nothing else can be done but I will try next log-on. If not I will draw it and send drawing.

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FredMcD said

Next time, have your cel take a picture and post it here if you can.
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FredMcD said

Next time, have your cel take a picture and post it here if you can. Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem? Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem. Thank you!

thanks but it only shows at log-on when nothing else can be done but I will try next log-on. If not I will draw itFredMcD said

FredMcD said
Next time, have your cel take a picture and post it here if you can.

screen will not print at this point of the log-on and I don't own a cell so I drew it as best I can

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I've called the big guys to help you. Good luck.

What is it you are logging into? Do you have the Master Password enabled?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

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FredMcD said

I've called the big guys to help you. Good luck. What is it you are logging into? Do you have the Master Password enabled? Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there? Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there? Starting The Computer In Safe Mode;
Free Online Encyclopedia

I think I may mislead by saying log-on. The icon shows on boot up then the computer freezes at anytime from 5 mins to over an hour. Yes it still happened in both safe modes.

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When the computer is started in Safe Mode, only system installed programs should be running. Do you have anything external hooked up? Drives, devices . . . .

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You can use the MSConfig program or the Autoruns utility to see which software and services are getting started, but be cautious with disabling services.


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

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FredMcD said

When the computer is started in Safe Mode, only system installed programs should be running. Do you have anything external hooked up? Drives, devices . . . .

I do have an external video disc drive installed.

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cor-el said

You can use the MSConfig program or the Autoruns utility to see which software and services are getting started, but be cautious with disabling services.

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

I will try but computer doesn't run long enough to download anything let alone run the scans. All I can do is try. May take a few days.

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dexrek said

cor-el said
You can use the MSConfig program or the Autoruns utility to see which software and services are getting started, but be cautious with disabling services.

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

I will try but computer doesn't run long enough to download anything let alone run the scans. All I can do is try. May take a few days.

Have tried for a number of days with no luck.

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One thing I realized today is that the computer is not completely frozen. I can still move the mouse pointer round the screen but can't clict on anything.

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Get a thumb drive. And using another computer, download some of the mal-ware scanners.

Do you have an emergence boot disk? Use it to start the computer.

If not, contact your local tech about how much  :-/

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Sounds like a WinXP problem - not a Firefox support issue. Try a Windows support forum for help with that.

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Thanks for all the help but I have been given a newer computer so for the moment I will leave this old one. Thanks again.