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Add-ons that previously showed on toolbar won't show now

Posted

I had uninstalled the AmazonSmile button, and installed another Amazon button that I decided I didn't like. I tried to get back the AmazonSmile button; it installed fine, but doesn't show on the toolbar. It's designed to, because it's a redirect button. I tried installing the SmileRedirect button but that doesn't show either. Any ideas? I know they're installed because they're listed in my Add-ons.

I had uninstalled the AmazonSmile button, and installed another Amazon button that I decided I didn't like. I tried to get back the AmazonSmile button; it installed fine, but doesn't show on the toolbar. It's designed to, because it's a redirect button. I tried installing the SmileRedirect button but that doesn't show either. Any ideas? I know they're installed because they're listed in my Add-ons.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Amazon MP3 Downloader Plugin 1.0.17
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • Foxit Reader Plug-In For Firefox and Netscape
  • GEPlugin
  • Version 5.41.2.0
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • Office Live Update v1.5
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Motive Management Plug-in for Mozilla Browsers
  • Motive Plugin for Mozilla Browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.4.154
  • 5.1.30514.0
  • Unity Player 4.3.5f1
  • NPWLPG
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • iTunes Detector Plug-in

Application

  • Firefox 38.0.5
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0.5/WINNT/en-US/

Extensions

  • Duplicate in Tab Context Menu 1.0.9.1-signed (DuplicateInTabContext@schuzak.jp)
  • Ebates Cash Back 3.1.0.2 ({35d6291e-1d4b-f9b4-c52f-77e6410d1326})
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Norton Toolbar 2014.7.12.28 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) Q965/Q963 Express Chipset Family
  • adapterDescription2:
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  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Scribe 725 solutions 3456 answers

Hi, have a look in the 3-bar menu, as shown in Customize Firefox controls, buttons and toolbars.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

Hi, have a look in the 3-bar menu, as shown in [[Customize Firefox controls, buttons and toolbars]]. ''If your question is resolved by this or another answer, please take a minute to let us know. Thank you.''

Question owner

Scribe, thank you for your reply. I started with refreshing Firefox, and then went to Customize. It's funny, because earlier, the Amazon Smile button wasn't there among the customization icons, but this time it was, and I was able to drag the icon to the title bar. However, I then installed another add-on I'd had previously, and suddenly the Amazon Smile button disappeared. It still shows in my list of add-ons, but it's no longer in the title bar, and it no longer shows in the Customize panel. What the---!?

Scribe, thank you for your reply. I started with refreshing Firefox, and then went to Customize. It's funny, because earlier, the Amazon Smile button wasn't there among the customization icons, but this time it was, and I was able to drag the icon to the title bar. However, I then installed another add-on I'd had previously, and suddenly the Amazon Smile button disappeared. It still shows in my list of add-ons, but it's no longer in the title bar, and it no longer shows in the Customize panel. What the---!?
the-edmeister
  • Top 25 Contributor
  • Moderator
5399 solutions 40160 answers

Sounds like an incompatibility between add-ons where one overrides the other. Not much you can do except to contact the developers of those two add-ons to make them both aware of the issue -- or don't use them both, like pick one or the other. That's the risk of using 3rd party add-ons.

Sounds like an incompatibility between add-ons where one overrides the other. Not much you can do except to contact the developers of those two add-ons to make them both aware of the issue -- or don't use them both, like pick one or the other. That's the risk of using 3rd party add-ons.
cor-el
  • Top 10 Contributor
  • Moderator
17481 solutions 157964 answers

Try to click the Restore Defaults button in the Customize palette to see if that brings back this button.

Try to click the Restore Defaults button in the Customize palette to see if that brings back this button. *https://support.mozilla.org/kb/customize-firefox-controls-buttons-and-toolbars