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Can't reset or update

Posted

Hello, I have alcatel onetouch fire e with firefox 2.0.0.0. Last weak it notified me that there is a new firmware available and I downloaded but when I press install it just says prepare installation.... Also I tried to reset it but I press the button and nothing happens.... Thanks in advance

Hello, I have alcatel onetouch fire e with firefox 2.0.0.0. Last weak it notified me that there is a new firmware available and I downloaded but when I press install it just says prepare installation.... Also I tried to reset it but I press the button and nothing happens.... Thanks in advance

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:38.0) Gecko/20100101 Firefox/38.0

More Information

ksad 0 solutions 2 answers

What can't you update? Which phone/version do you have?

What can't you update? Which phone/version do you have?

Question owner

I have Alcatel one touch fire E. I can t update system. Now i have firefox 2.0.0.0

I have Alcatel one touch fire E. I can t update system. Now i have firefox 2.0.0.0
AlexLikeRock 2 solutions 40 answers

Search at this webpage "vgnumod" its ablog of wordpress. You can find a new version and tools to reset

Search at this webpage "vgnumod" its ablog of wordpress. You can find a new version and tools to reset
Andrew
  • Moderator
321 solutions 4037 answers

Please provide us with the specific error message and applicable steps to reproduce this issue. Thanks

Please provide us with the specific error message and applicable steps to reproduce this issue. Thanks

Question owner

Andrew said

Please provide us with the specific error message and applicable steps to reproduce this issue. Thanks

I don't have error message! If I press to update it shows me the message prepare installation, like the image above, and it stays there and if I push the button reset it doing nothing

''Andrew [[#answer-746739|said]]'' <blockquote> Please provide us with the specific error message and applicable steps to reproduce this issue. Thanks </blockquote> I don't have error message! If I press to update it shows me the message prepare installation, like the image above, and it stays there and if I push the button reset it doing nothing

Question owner

AlexLikeRock said

Search at this webpage "vgnumod" its ablog of wordpress. You can find a new version and tools to reset

Could you please give me a link because I can't found it?

''AlexLikeRock [[#answer-746283|said]]'' <blockquote> Search at this webpage "vgnumod" its ablog of wordpress. You can find a new version and tools to reset </blockquote> Could you please give me a link because I can't found it?
Andrew
  • Moderator
321 solutions 4037 answers

Please contact the manufacturer directly for assistance with this.

Please contact the manufacturer directly for assistance with this.