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Firefox crash

Posted

It crashes whenever I try to look at my Facebook updates (scrolling down), happened only recently when I updated to FireFox 38

crash ID's so far: bp-06ff23ef-5ee7-4f5a-84b7-6f2632150622

d36b0c3b-a98f-433b-b75d-8264146cb188

b3474d0a-eb4d-405e-ab4a-5113cb7e6765

bp-e8ab022b-40dd-4dd7-bd85-ef56c2150615

bp-5dfbdbce-fd3b-475e-8dd3-cc0542150615

bp-d4236d3f-5c4e-454c-b01f-aa97a2150615

It crashes whenever I try to look at my Facebook updates (scrolling down), happened only recently when I updated to FireFox 38 crash ID's so far: bp-06ff23ef-5ee7-4f5a-84b7-6f2632150622 d36b0c3b-a98f-433b-b75d-8264146cb188 b3474d0a-eb4d-405e-ab4a-5113cb7e6765 bp-e8ab022b-40dd-4dd7-bd85-ef56c2150615 bp-5dfbdbce-fd3b-475e-8dd3-cc0542150615 bp-d4236d3f-5c4e-454c-b01f-aa97a2150615

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.7.20033
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Nexon Game Controller
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 18.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157
  • 5.1.40416.0
  • Unity Player 4.6.1f1
  • VLC media player Web Plugin
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0

More Information

FredMcD
  • Top 10 Contributor
4185 solutions 58417 answers

Signature OOM | small

ole32.dll = Microsoft's framework

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++++++++ Attention Sumo's, there are 30 Related Bugs, many about memory.


Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


If you are still having issues, open the Add-ons Manager and disable Norton.

Hot key; <Control>(Mac:<Command>)<Shift> A)

Signature OOM | small ole32.dll = Microsoft's framework Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder IPSEng32.dll = Symantec Intrusion Detection IPSLdr32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++++++++ '''Attention Sumo's,''' there are 30 Related Bugs, many about memory. ----------------- Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833 See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration --------------------------------- If you are still having issues, open the Add-ons Manager and '''disable Norton.''' Hot key; '''<Control>''(Mac:<Command>)''<Shift> A)'''

Question owner

FredMcD said

Signature OOM | small ole32.dll = Microsoft's framework Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder IPSEng32.dll = Symantec Intrusion Detection IPSLdr32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++++++++ Attention Sumo's, there are 30 Related Bugs, many about memory.

Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


If you are still having issues, open the Add-ons Manager and disable Norton.

Hot key; <Control>(Mac:<Command>)<Shift> A)

Okay so I went to do that and suprisingly it found some corrupted files, they're fixed now but I still get crash this id : bp-af2eb24a-3b6f-44cd-8a6e-460cc2150727

I'll try disabling Norton

''FredMcD [[#answer-759605|said]]'' <blockquote> Signature OOM | small ole32.dll = Microsoft's framework Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder IPSEng32.dll = Symantec Intrusion Detection IPSLdr32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++++++++ '''Attention Sumo's,''' there are 30 Related Bugs, many about memory. ----------------- Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833 See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration --------------------------------- If you are still having issues, open the Add-ons Manager and '''disable Norton.''' Hot key; '''<Control>''(Mac:<Command>)''<Shift> A)''' </blockquote> Okay so I went to do that and suprisingly it found some corrupted files, they're fixed now but I still get crash this id : bp-af2eb24a-3b6f-44cd-8a6e-460cc2150727 I'll try disabling Norton
FredMcD
  • Top 10 Contributor
4185 solutions 58417 answers

Signature OOM

ole32.dll = Microsoft's framework

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++ Attn Sumo's; Related Bugs 1182166 NEW --- crash in OOM | unknown | js::CrashAtUnhandlableOOM(char const*) | JSCompartment::putWrapper(JSContext*, js::CrossCompartmentKey const&, JS::Value const&)

Signature OOM ole32.dll = Microsoft's framework Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder IPSEng32.dll = Symantec Intrusion Detection IPSLdr32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++ Attn Sumo's; Related Bugs 1182166 NEW --- crash in OOM | unknown | js::CrashAtUnhandlableOOM(char const*) | JSCompartment::putWrapper(JSContext*, js::CrossCompartmentKey const&, JS::Value const&)

Question owner

FredMcD said

Signature OOM ole32.dll = Microsoft's framework Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder IPSEng32.dll = Symantec Intrusion Detection IPSLdr32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++ Attn Sumo's; Related Bugs 1182166 NEW --- crash in OOM | unknown | js::CrashAtUnhandlableOOM(char const*) | JSCompartment::putWrapper(JSContext*, js::CrossCompartmentKey const&, JS::Value const&)

Same things again? O.o and Oh btw I have Norton naturally disabled (toolbar)

''FredMcD [[#answer-759931|said]]'' <blockquote> Signature OOM ole32.dll = Microsoft's framework Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder IPSEng32.dll = Symantec Intrusion Detection IPSLdr32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++ Attn Sumo's; Related Bugs 1182166 NEW --- crash in OOM | unknown | js::CrashAtUnhandlableOOM(char const*) | JSCompartment::putWrapper(JSContext*, js::CrossCompartmentKey const&, JS::Value const&) </blockquote> Same things again? O.o and Oh btw I have Norton naturally disabled (toolbar)

Question owner

It seems like it's always these things ole32.dll = Microsoft's framework

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection

Is it true that all these files are causing the crashes? If so how do I fix them ? sorry I'm a computer noob TT just wanna fix these annoying crashes cuz I love FireFox and I don't wanna switch D :

It seems like it's always these things ole32.dll = Microsoft's framework Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder IPSEng32.dll = Symantec Intrusion Detection IPSLdr32.dll = Symantec Intrusion Detection Is it true that all these files are causing the crashes? If so how do I fix them ? sorry I'm a computer noob TT just wanna fix these annoying crashes cuz I love FireFox and I don't wanna switch D :
FredMcD
  • Top 10 Contributor
4185 solutions 58417 answers

Those are what the crash report flagged. It could be any one or more of them. Or something related to them. Doing additional testing, such as Windows System File Check, and checking for updates, helps to find the cause and the solution.

Those are what the crash report flagged. It could be any one or more of them. Or something related to them. Doing additional testing, such as Windows System File Check, and checking for updates, helps to find the cause and the solution.

Question owner

FredMcD said

Those are what the crash report flagged. It could be any one or more of them. Or something related to them. Doing additional testing, such as Windows System File Check, and checking for updates, helps to find the cause and the solution.

Here is the latest crash, I've done system file check, memory diagnostic , memtest, malwarebytes , norton scan, avast scan, etc... bp-bce33b4e-e6c8-4def-95b5-463682150728


Now compared to the other crashes I see that ole32.dll is no longer flagged I assume because I updated some files through Windows Update it fixed it? I also reinstalled cleanly my graphics drivers but unfortuently its still flagged the Nvwgf2um.dll and the others too

How exactly do I reinstall like the others? Can I just simply copy these files from another Pc and paste them into same directory on this pc?

''FredMcD [[#answer-759936|said]]'' <blockquote> Those are what the crash report flagged. It could be any one or more of them. Or something related to them. Doing additional testing, such as Windows System File Check, and checking for updates, helps to find the cause and the solution. </blockquote> Here is the latest crash, I've done system file check, memory diagnostic , memtest, malwarebytes , norton scan, avast scan, etc... bp-bce33b4e-e6c8-4def-95b5-463682150728 Now compared to the other crashes I see that ole32.dll is no longer flagged I assume because I updated some files through Windows Update it fixed it? I also reinstalled cleanly my graphics drivers but unfortuently its still flagged the Nvwgf2um.dll and the others too How exactly do I reinstall like the others? Can I just simply copy these files from another Pc and paste them into same directory on this pc?
jscher2000
  • Top 10 Contributor
8568 solutions 70053 answers

Hi FFUser2015ll and FredMcD, please do not place too much significance on the red-flagged rows that are not in the "crashing thread." While they might play a role in the out-of-memory problem, as I understand it, a thread that is waiting for some other event to occur probably is not actively gobbling memory, and therefore might not be contributing to the problem that caused the crash. These reports just do not give us that level of insight into which threads are significant and deserve attention, other than, of course, the crashing thread.

Hi FFUser2015ll and FredMcD, please do not place too much significance on the red-flagged rows that are not in the "crashing thread." While they might play a role in the out-of-memory problem, as I understand it, a thread that is waiting for some other event to occur probably is not actively gobbling memory, and therefore might not be contributing to the problem that caused the crash. These reports just do not give us that level of insight into which threads are significant and deserve attention, other than, of course, the crashing thread.
FredMcD
  • Top 10 Contributor
4185 solutions 58417 answers

FFUser2015ll said

How exactly do I reinstall like the others? Can I just simply copy these files from another Pc and paste them into same directory on this pc?

You need to find the installer for that program. Installers not only place the file on your system, in some cases it will also make changes.


Signature OOM

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++ Attention Sumo's, there are 20 related bugs.


Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable the Norton add-ons. After, restart. Note, this will not stop the main Norton program from doing its job.

''FFUser2015ll [[#answer-760530|said]]'' <blockquote> How exactly do I reinstall like the others? Can I just simply copy these files from another Pc and paste them into same directory on this pc? </blockquote> You need to find the installer for that program. Installers not only place the file on your system, in some cases it will also make changes. ------------------ Signature OOM Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder IPSEng32.dll = Symantec Intrusion Detection IPSLdr32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++ Attention Sumo's, there are 20 related bugs. ---------------------------- Type '''about:addons'''<enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control>''(Mac:<Command>)''<Shift> A)''' In the Add-ons Manager, on the left, select '''Extensions.''' Disable the Norton add-ons. After, restart. Note, this will not stop the main Norton program from doing its job.

Question owner

FredMcD said

FFUser2015ll said
How exactly do I reinstall like the others? Can I just simply copy these files from another Pc and paste them into same directory on this pc?

You need to find the installer for that program. Installers not only place the file on your system, in some cases it will also make changes.


Signature OOM

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++ Attention Sumo's, there are 20 related bugs.


Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable the Norton add-ons. After, restart. Note, this will not stop the main Norton program from doing its job.

Norton is disabled and was right from the beginning

''FredMcD [[#answer-760545|said]]'' <blockquote> ''FFUser2015ll [[#answer-760530|said]]'' <blockquote> How exactly do I reinstall like the others? Can I just simply copy these files from another Pc and paste them into same directory on this pc? </blockquote> You need to find the installer for that program. Installers not only place the file on your system, in some cases it will also make changes. ------------------ Signature OOM Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder IPSEng32.dll = Symantec Intrusion Detection IPSLdr32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++ Attention Sumo's, there are 20 related bugs. ---------------------------- Type '''about:addons'''<enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control>''(Mac:<Command>)''<Shift> A)''' In the Add-ons Manager, on the left, select '''Extensions.''' Disable the Norton add-ons. After, restart. Note, this will not stop the main Norton program from doing its job. </blockquote> Norton is disabled and was right from the beginning
guigs 1072 solutions 11697 answers

Jscher is right here, OOMs can be caused by many things. In investigation I tried to scroll for a bit and the memory percentage was steady at 20% with just one tab open.

Could the AV be giving a false positive? Does your profile accept 3rd party cookies? Remove cookies just from facebook:Clear cookies and site data in Firefox

Jscher is right here, OOMs can be caused by many things. In investigation I tried to scroll for a bit and the memory percentage was steady at 20% with just one tab open. Could the AV be giving a false positive? Does your profile accept 3rd party cookies? Remove cookies just from facebook:[[Delete cookies to remove the information websites have stored on your computer]]

Question owner

guigs said

Jscher is right here, OOMs can be caused by many things. In investigation I tried to scroll for a bit and the memory percentage was steady at 20% with just one tab open. Could the AV be giving a false positive? Does your profile accept 3rd party cookies? Remove cookies just from facebook:Clear cookies and site data in Firefox

I tried deleting from just that website and it doesnt solve the issue

''guigs [[#answer-760643|said]]'' <blockquote> Jscher is right here, OOMs can be caused by many things. In investigation I tried to scroll for a bit and the memory percentage was steady at 20% with just one tab open. Could the AV be giving a false positive? Does your profile accept 3rd party cookies? Remove cookies just from facebook:[[Delete cookies to remove the information websites have stored on your computer]] </blockquote> I tried deleting from just that website and it doesnt solve the issue
David (satdav) 4 solutions 42 answers

FFUser2015ll said

It crashes whenever I try to look at my Facebook updates (scrolling down), happened only recently when I updated to FireFox 38 crash ID's so far: bp-06ff23ef-5ee7-4f5a-84b7-6f2632150622 d36b0c3b-a98f-433b-b75d-8264146cb188 b3474d0a-eb4d-405e-ab4a-5113cb7e6765 bp-e8ab022b-40dd-4dd7-bd85-ef56c2150615 bp-5dfbdbce-fd3b-475e-8dd3-cc0542150615 bp-d4236d3f-5c4e-454c-b01f-aa97a2150615

Hello can I ask how many tabs you have opened when this has crashed

''FFUser2015ll [[#question-1068327|said]]'' <blockquote> It crashes whenever I try to look at my Facebook updates (scrolling down), happened only recently when I updated to FireFox 38 crash ID's so far: bp-06ff23ef-5ee7-4f5a-84b7-6f2632150622 d36b0c3b-a98f-433b-b75d-8264146cb188 b3474d0a-eb4d-405e-ab4a-5113cb7e6765 bp-e8ab022b-40dd-4dd7-bd85-ef56c2150615 bp-5dfbdbce-fd3b-475e-8dd3-cc0542150615 bp-d4236d3f-5c4e-454c-b01f-aa97a2150615 </blockquote> Hello can I ask how many tabs you have opened when this has crashed