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Unable to download pdf files with Mozilla 38

Posted

I am using Firefox 38 on Windows 7. I can download some pdf files, but not always. Sometimes I get the error

"C:\Users\[user]\AppData\Local\Temp\[tempfilename].part could not be saved, because the source file could not be read." I also sometimes get the message "pdf file is corrupted"

I tried disabling add-ons and restarting in safe mode, but that didn't help either
I am using Firefox 38 on Windows 7. I can download some pdf files, but not always. Sometimes I get the error "C:\Users\[user]\AppData\Local\Temp\[tempfilename].part could not be saved, because the source file could not be read." I also sometimes get the message "pdf file is corrupted" I tried disabling add-ons and restarting in safe mode, but that didn't help either

Additional System Details

Installed Plug-ins

  • Foxit Reader Plug-In For Firefox and Netscape
  • NPWLPG
  • Shockwave Flash 16.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0

More Information

FredMcD
  • Top 10 Contributor
4220 solutions 58909 answers
Update your Flash Player '''Version 18.0.0.160<br>https://www.adobe.com/products/flashplayer/distribution3.html''' See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ------------------------------- http://kb.mozillazine.org/Unable_to_save_or_download_files '''http://kb.mozillazine.org/Issues_with_Firefox#Downloading_opening_or_saving_files'''
ideato 893 solutions 6250 answers

Hello, see also if the next helps : https://support.mozilla.org/en-US/questions/1026743#answer-644501

thank you

Hello, see also if the next helps : https://support.mozilla.org/en-US/questions/1026743#answer-644501 thank you

Question owner

FredMcD said

Update your Flash Player Version 18.0.0.160
https://www.adobe.com/products/flashplayer/distribution3.html

When I click to download the installer, I get the same ""C:\Users\[user]\AppData\Local\Temp\.. source file could not be read." error

''FredMcD [[#answer-744105|said]]'' <blockquote> Update your Flash Player '''Version 18.0.0.160<br>https://www.adobe.com/products/flashplayer/distribution3.html''' </blockquote> When I click to download the installer, I get the same ""C:\Users\[user]\AppData\Local\Temp\.. source file could not be read." error

Question owner

ideato said

Hello, see also if the next helps : https://support.mozilla.org/en-US/questions/1026743#answer-644501 thank you

I already tried that and it didn't work

''ideato [[#answer-744136|said]]'' <blockquote> Hello, see also if the next helps : https://support.mozilla.org/en-US/questions/1026743#answer-644501 thank you </blockquote> I already tried that and it didn't work
FredMcD
  • Top 10 Contributor
4220 solutions 58909 answers

Did you check out the other links I posted?

You can always use Windows Internet Explorer..(Ugg)

Also note; for flash, there is one installer for Windows, and another for others. install both.

Did you check out the other links I posted? You can always use Windows Internet Explorer..(Ugg) Also note; for flash, there is one installer for Windows, and another for others. install both.
cor-el
  • Top 10 Contributor
  • Moderator
17410 solutions 157269 answers

What security software (firewall, anti-virus) do you have?

It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

What security software (firewall, anti-virus) do you have? It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise. Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work. See: *http://kb.mozillazine.org/Unable_to_save_or_download_files

Question owner

jk11 said

ideato said
Hello, see also if the next helps : https://support.mozilla.org/en-US/questions/1026743#answer-644501 thank you

I already tried that and it didn't work

yes, I tried those other links. Windows update also isnt working

''jk11 [[#answer-744166|said]]'' <blockquote> ''ideato [[#answer-744136|said]]'' <blockquote> Hello, see also if the next helps : https://support.mozilla.org/en-US/questions/1026743#answer-644501 thank you </blockquote> I already tried that and it didn't work </blockquote> yes, I tried those other links. Windows update also isnt working

Question owner

cor-el said

What security software (firewall, anti-virus) do you have? It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise. Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work. See:

I think there is an issue with the antivirus. I had avira, panda and avast. When I installed AVG, I got problems with it and panda, so I uninstalled them, leaving just avira and avast

Even turning off the firewall isn't helping

''cor-el [[#answer-744195|said]]'' <blockquote> What security software (firewall, anti-virus) do you have? It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise. Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work. See: *http://kb.mozillazine.org/Unable_to_save_or_download_files </blockquote> I think there is an issue with the antivirus. I had avira, panda and avast. When I installed AVG, I got problems with it and panda, so I uninstalled them, leaving just avira and avast Even turning off the firewall isn't helping
cor-el
  • Top 10 Contributor
  • Moderator
17410 solutions 157269 answers

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ ---- Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

Question owner

by disabling avira and its firewall, I was able to download the adobe flash player. But that still didn't solve the problem

I'll try rebooting in safe mode now

by disabling avira and its firewall, I was able to download the adobe flash player. But that still didn't solve the problem I'll try rebooting in safe mode now

Question owner

in safe mode, I was able to download the pdf file I couldn't before. However, I am unable to even install Spybot, as I got the same source file is corrupted error. I also cannot open windows update

in safe mode, I was able to download the pdf file I couldn't before. However, I am unable to even install Spybot, as I got the same source file is corrupted error. I also cannot open windows update

Question owner

I was able to install AdwCleaner, and it deleted some stuff. However, I still can't open certain pdf files in non-safe mode

I was able to install AdwCleaner, and it deleted some stuff. However, I still can't open certain pdf files in non-safe mode
FredMcD
  • Top 10 Contributor
4220 solutions 58909 answers

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Question owner

I can't even install or run new antivirus programs. I was able to download UnThreat, but it won't run. I can't download Spybot even in safe mode

I can't even install or run new antivirus programs. I was able to download UnThreat, but it won't run. I can't download Spybot even in safe mode
FredMcD
  • Top 10 Contributor
4220 solutions 58909 answers

Are you using

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Are you using Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''