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Firefox is crashing as soon as i open it.

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Firefox is crashing as soon as i open it. It started a day ago i tried everything i could from reinstalling to update and what not. Could not find any solution, it just crashes as soon as i double click on the icon. The id of the last five crash reports are a s follows: bp-8d0bafeb-776a-4e6b-b86f-0f6a22150620 bp-87f3a8f1-f501-48be-950a-b363b2150619 bp-e2087a22-b676-43a6-a76d-a2a8a2150619 bp-66594c95-643a-48e6-9757-1309e2150619 bp-952fb5bf-2ade-4e1b-bc10-260892150619

Firefox is crashing as soon as i open it. It started a day ago i tried everything i could from reinstalling to update and what not. Could not find any solution, it just crashes as soon as i double click on the icon. The id of the last five crash reports are a s follows: bp-8d0bafeb-776a-4e6b-b86f-0f6a22150620 bp-87f3a8f1-f501-48be-950a-b363b2150619 bp-e2087a22-b676-43a6-a76d-a2a8a2150619 bp-66594c95-643a-48e6-9757-1309e2150619 bp-952fb5bf-2ade-4e1b-bc10-260892150619

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.124 Safari/537.36

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17481 solutions 157978 answers

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

You can check if you can start Firefox in <u>[[Safe Mode|Safe Mode]]</u> by holding down the Shift/Options key. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ---- Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware
FredMcD
  • Top 10 Contributor
4248 solutions 59424 answers

One report shows 38.0.5, the others show Version 39.0b7

Release Channel beta

One report shows 38.0.5, the others show Version 39.0b7 Release Channel beta

Question owner

Actually i installed and uninstalled many a times trying out different versions. that may be the reason for different versions.

Actually i installed and uninstalled many a times trying out different versions. that may be the reason for different versions.

Modified by h4ck1ngn1nj4

Question owner

Is there nobody to help?? I am facing a lot of problem as i do most of my work on firefox.

Is there nobody to help?? I am facing a lot of problem as i do most of my work on firefox.
the-edmeister
  • Top 25 Contributor
  • Moderator
5399 solutions 40160 answers

Did you try anything that cor-el recommended?

Did you try anything that cor-el recommended?

Question owner

yep, i have tried everything but the problem still persists. just fed up now with this work. wake up try to open firefox it crashes.

yep, i have tried everything but the problem still persists. just fed up now with this work. wake up try to open firefox it crashes.

Question owner

.....

.....

Modified by h4ck1ngn1nj4

Question owner

Is anyone alive here on the forum????????????

Is anyone alive here on the forum????????????
AngieYaz 0 solutions 32 answers

I'm getting crashes as well.

I'm getting crashes as well.
FredMcD
  • Top 10 Contributor
4248 solutions 59424 answers

AngieYaz

Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.


h4ck1ngn1nj4 said

Is anyone alive here on the forum????????????

We do not live here.

Hi,

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

h4ck1ngn1nj4 said

yep, i have tried everything but the problem still persists. just fed up now with this work. wake up try to open firefox it crashes.

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

While in safe mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

'''AngieYaz''' Please go to the top of any '''support.mozilla.org''' web page and use the '''Ask A Question link; https://support.mozilla.org/en-US/questions/new''' This will let us look at your system details. '''No Personal Information Is Collected.''' ''h4ck1ngn1nj4 [[#answer-746997|said]]'' <blockquote> Is anyone alive here on the forum???????????? </blockquote> We do not live here. Hi, The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers. If you want to leave feedback for Firefox developers, you can go to the Firefox ''Help'' menu and select ''Submit Feedback...'' or use [https://input.mozilla.org/feedback this link]. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.'' h4ck1ngn1nj4 [[#answer-745303|said]]'' <blockquote> yep, i have tried everything but the problem still persists. just fed up now with this work. wake up try to open firefox it crashes. </blockquote> Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' While in safe mode, In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.
John99 971 solutions 13138 answers

Try a clean reinstall where you delete the program files before reinstalling Firefox. I will write full instructions lower down. Then when you restart try in using Windows' own safemode (F8 key at boot time).


Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox . This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29 ).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

Try a '''clean''' reinstall where you delete the program files before reinstalling Firefox. I will write full instructions lower down. Then when you restart try in using Windows' own safemode (F8 key at boot time). --------- Certain Firefox problems can be solved by performing a '''''Clean reinstall'''''. This means you remove your Firefox program files and then reinstall Firefox . This process does not remove your [[Profiles - Where Firefox stores your bookmarks, passwords and other user data| Firefox profile]] data (such as bookmarks and passwords), since that information is stored in a different location. To do a clean reinstall of Firefox, please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer. #After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]]. WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. Please report back to say if this helped you! Thank you.