Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox now does not open at all, even in Safe mode

  • 3 replies
  • 2 have this problem
  • 54 views
  • Last reply by John99

more options

Firefox now does not open at all, even in Safe mode Crash ID: bp-f391c866-74f5-4f41-af8a-d02d52150616

All Replies (3)

more options

Are you running Sophos Anti-Virus? That crash appears to be related to Sophos Web Intelligence.

more options

Hi

I removed Sophos. It still crashes. Crash ID: bp-1abf104a-a8ad-4324-a384-7aa882150616 Crash ID: bp-b52fa026-5e83-48cb-874c-36ef72150616

should I send any more Crash IDs

Modified by EBairead

more options

Please check for malware /questions/1067527#answer-742604