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websites wont stay logged in

Posted

I have 2 websites that will not stay logged in after the last update. I have checked to make sure cookies are enabled and even put them on the allowed list. I have removed all cache and history as advised in other posts from years ago but still.

To be specific it is http://www.deviantart.com http://murpg.proboards.com/

These seem to be the only sites that I have the issue with and since I visit them everyday its kind of annoying. They seem to clear after I close the browser but stay logged in as long as I dont close.

I have 2 websites that will not stay logged in after the last update. I have checked to make sure cookies are enabled and even put them on the allowed list. I have removed all cache and history as advised in other posts from years ago but still. To be specific it is http://www.deviantart.com http://murpg.proboards.com/ These seem to be the only sites that I have the issue with and since I visit them everyday its kind of annoying. They seem to clear after I close the browser but stay logged in as long as I dont close.

Additional System Details

Installed Plug-ins

  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • Foxit Reader Plug-In For Firefox and Netscape
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • NPWLPG
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133
  • WildTangent Games App V2 Presence Detector

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0

More Information

FredMcD
  • Top 10 Contributor
4334 solutions 60978 answers

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted. http://kb.mozillazine.org/Cookies https://support.mozilla.org/kb/Deleting+cookies

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted. Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted. http://kb.mozillazine.org/Cookies https://support.mozilla.org/kb/Deleting+cookies
cor-el
  • Top 10 Contributor
  • Moderator
17764 solutions 160655 answers

This usually only works if the website supports this via a special remember cookie.

I do see such a box on the login pages, so this should be working in principle.

This usually only works if the website supports this via a special remember cookie. I do see such a box on the login pages, so this should be working in principle. *https://www.deviantart.com/users/login *https://login.proboards.com/login/

Question owner

Did not work. For some reason it is only those 2 sites.


FredMcD said

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted. Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted. http://kb.mozillazine.org/Cookies https://support.mozilla.org/kb/Deleting+cookies
Did not work. For some reason it is only those 2 sites. ''FredMcD [[#answer-741563|said]]'' <blockquote> If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted. Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted. http://kb.mozillazine.org/Cookies https://support.mozilla.org/kb/Deleting+cookies </blockquote>
FredMcD
  • Top 10 Contributor
4334 solutions 60978 answers

Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

'''[https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site]''' Open the History Manager '''<Control><Shift> H.''' In the search bar, enter the name of the site. Right click on one of the listings and select '''Forget About This Site.''' This should remove all information, including any passwords / settings.

Question owner

did that didnt help either.

FredMcD said

Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.
did that didnt help either. ''FredMcD [[#answer-741717|said]]'' <blockquote> '''[https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site]''' Open the History Manager '''<Control><Shift> H.''' In the search bar, enter the name of the site. Right click on one of the listings and select '''Forget About This Site.''' This should remove all information, including any passwords / settings. </blockquote>
FredMcD
  • Top 10 Contributor
4334 solutions 60978 answers

History and cookies can be removed or not recorded several ways;

  • 1) Running Firefox in Private Mode (nothing is recorded)
  • 2) Privacy settings
    (Type about:preferences#privacy<enter> in the address bar.)
  • 3) Many disk cleaners and anti-virus type programs can remove data from browsers. Open their settings and have them leave the browsers alone.
  • 4) Mal-ware.

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

History and cookies can be removed or not recorded several ways; * 1) Running Firefox in Private Mode (nothing is recorded) * 2) Privacy settings<br>(Type '''about:preferences#privacy'''<enter> in the address bar.) * 3) Many disk cleaners and anti-virus type programs can remove data from browsers. Open their settings and have them leave the browsers alone. * 4) Mal-ware. ----------------------------------------------- Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Question owner

I backed up my sites and passwords and did a fresh install. Removed everything left behind in the firefox folders and still have the same problems on those two sites, it only seems to be those two sites for some reason. Yes I have checked the little box that says remember me.

Application Basics


Name: Firefox Version: 38.0.5 Build ID: 20150525141253 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Adblock Plus Version: 2.6.9.1-signed Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: DownThemAll! Version: 2.0.18.1-signed Enabled: true ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

Name: FlashGot Version: 1.5.6.12.1-signed Enabled: true ID: {19503e42-ca3c-4c27-b1e2-9cdb2170ee34}

Name: Image Toolbar Version: 0.6.16.1-signed Enabled: true ID: {A4732521-77D9-447E-A557-B279AC923F06}

Name: Password Exporter Version: 1.3.1.1-signed Enabled: true ID: {B17C1C5A-04B1-11DB-9804-B622A1EF5492}

Name: Total Defense Anti-Phishing Toolbar Version: 2.2.0.159 Enabled: false ID: caaphishtoolbar@ca.com

Graphics


Adapter Description: Intel(R) HD Graphics 4000 Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Device ID: 0x0166 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17795) Driver Date: 9-16-2013 Driver Version: 10.18.10.3308 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 1971103c Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150525141253 browser.startup.homepage: http://www.deviantart.com/browse/all/|https://www.facebook.com/ browser.startup.homepage_override.buildID: 20150525141253 browser.startup.homepage_override.mstone: 38.0.5 browser.tabs.warnOnClose: false dom.mozApps.used: true extensions.lastAppVersion: 38.0.5 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.lastUpdate: 1434513036 media.gmp-eme-adobe.version: 11 media.gmp-gmpopenh264.lastUpdate: 1434513036 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150525141253 media.gmp-manager.lastCheck: 1434513034 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1434516919 places.history.expiration.transient_current_max_pages: 104551 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1434516919

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: true Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSMIME Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSSL Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSUTIL Expected minimum version: 3.18.1 Version in use: 3.18.1

Experimental Features




FredMcD said


Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

I backed up my sites and passwords and did a fresh install. Removed everything left behind in the firefox folders and still have the same problems on those two sites, it only seems to be those two sites for some reason. Yes I have checked the little box that says remember me. Application Basics ------------------ Name: Firefox Version: 38.0.5 Build ID: 20150525141253 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 Multiprocess Windows: 0/1 (default: false) Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Adblock Plus Version: 2.6.9.1-signed Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: DownThemAll! Version: 2.0.18.1-signed Enabled: true ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8} Name: FlashGot Version: 1.5.6.12.1-signed Enabled: true ID: {19503e42-ca3c-4c27-b1e2-9cdb2170ee34} Name: Image Toolbar Version: 0.6.16.1-signed Enabled: true ID: {A4732521-77D9-447E-A557-B279AC923F06} Name: Password Exporter Version: 1.3.1.1-signed Enabled: true ID: {B17C1C5A-04B1-11DB-9804-B622A1EF5492} Name: Total Defense Anti-Phishing Toolbar Version: 2.2.0.159 Enabled: false ID: caaphishtoolbar@ca.com Graphics -------- Adapter Description: Intel(R) HD Graphics 4000 Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Device ID: 0x0166 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17795) Driver Date: 9-16-2013 Driver Version: 10.18.10.3308 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 1971103c Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150525141253 browser.startup.homepage: http://www.deviantart.com/browse/all/|https://www.facebook.com/ browser.startup.homepage_override.buildID: 20150525141253 browser.startup.homepage_override.mstone: 38.0.5 browser.tabs.warnOnClose: false dom.mozApps.used: true extensions.lastAppVersion: 38.0.5 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.lastUpdate: 1434513036 media.gmp-eme-adobe.version: 11 media.gmp-gmpopenh264.lastUpdate: 1434513036 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150525141253 media.gmp-manager.lastCheck: 1434513034 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1434516919 places.history.expiration.transient_current_max_pages: 104551 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1434516919 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: true Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8 NSS Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC NSSSMIME Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC NSSSSL Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC NSSUTIL Expected minimum version: 3.18.1 Version in use: 3.18.1 Experimental Features --------------------- ''FredMcD [[#answer-741896|said]]'' <blockquote> ----------------------------------------------- Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.''' </blockquote>
FredMcD
  • Top 10 Contributor
4334 solutions 60978 answers

I would like you to try these two suggestions.

1) Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

2) Create a new, blank profile. Do Not change it. Access those sites. Is the problem still there?

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles Windows: 32-bit C:\Program Files\Mozilla Firefox\firefox.exe -p 64-bit C:\Program Files (x86)\Mozilla Firefox\firefox.exe -p Mac: Navigate to /Applications/Utilities. Open the Terminal application. In the Terminal application, enter the following: /Applications/Firefox.app/Contents/MacOS/firefox-bin -p Linux: In Terminal run: firefox –P

I would like you to try these two suggestions. 1) Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' 2) Create a new, blank profile. Do Not change it. Access those sites. Is the problem still there? '''https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles''' '''Windows: 32-bit''' C:\Program Files\Mozilla Firefox\firefox.exe -p '''64-bit''' C:\Program Files (x86)\Mozilla Firefox\firefox.exe -p '''Mac:''' Navigate to '''/Applications/Utilities.''' Open the Terminal application. In the Terminal application, enter the following: /Applications/Firefox.app/Contents/MacOS/firefox-bin -p '''Linux:''' In '''Terminal''' run: firefox –P