X
Tap here to go to the mobile version of the site.

Support Forum

Google maps crashes Firefox and has been doing so for the last month.

Posted

Updated to version 38.0.5, doesn't help. Updated displaylink driver, doesn't help.

Updated to version 38.0.5, doesn't help. Updated displaylink driver, doesn't help.

Additional System Details

Installed Plug-ins

  • Garmin Communicator Plug-In 4.0.3.0
  • Garmin Communicator Plug-In 4.1.0.0
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.40.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • np-mswmp
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • 5.1.40416.0
  • 1.3
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:38.0) Gecko/20100101 Firefox/38.0

More Information

guigs 1072 solutions 11697 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
FredMcD
  • Top 10 Contributor
4270 solutions 59898 answers

Separate Issue; Your System Details shows;

Installed Plug-ins

Garmin Communicator Plug-In 4.0.3.0 Garmin Communicator Plug-In 4.1.0.0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Separate Issue; Your System Details shows; Installed Plug-ins Garmin Communicator Plug-In 4.0.3.0 Garmin Communicator Plug-In 4.1.0.0 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.