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Firefox issues continue. Is there a fix?

Posted

Firefox locks up, Firefox Not Responding, Blue circle spins.

I've done everything on the Troubleshooting page including reinstalling.

No problem using another browser. Help! I prefer Firefox!

Thank you in advance for your help.

Firefox locks up, Firefox Not Responding, Blue circle spins. I've done everything on the Troubleshooting page including reinstalling. No problem using another browser. Help! I prefer Firefox! Thank you in advance for your help.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.11
  • Citrix Online App Detector Plugin
  • Google Update
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • PDF Architect 2
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • 5.1.40416.0
  • Windows Activation Technologies Plugin for Mozilla
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:38.0) Gecko/20100101 Firefox/38.0

More Information

FredMcD
  • Top 10 Contributor
4269 solutions 59855 answers

What was Firefox doing at the time?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

What was Firefox doing at the time? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?

Question owner

Thanks for your reply. I've been away from my PC for a few days, so just getting back to this now.

In Safe Mode, it seems to run smoothly. Now what? When I return to standard Firefox it continues.

In standrd mode, it hold up, blue circle spins, runs exceptionally slowly. Then I restart it and it's good for about 10-15 minutes, then same thing. Seems to be worse when on facebook, but these problems happen on gmail as well as other pages.

Thanks for your reply. I've been away from my PC for a few days, so just getting back to this now. In Safe Mode, it seems to run smoothly. Now what? When I return to standard Firefox it continues. In standrd mode, it hold up, blue circle spins, runs exceptionally slowly. Then I restart it and it's good for about 10-15 minutes, then same thing. Seems to be worse when on facebook, but these problems happen on gmail as well as other pages.

Question owner

Update: While in Safe Mode, the message appears: Firefox Not Responding, and what follows; locks up, blue circle spins. However, after 5or 6 seconds it self corrected.

Update: While in Safe Mode, the message appears: Firefox Not Responding, and what follows; locks up, blue circle spins. However, after 5or 6 seconds it self corrected.
FredMcD
  • Top 10 Contributor
4269 solutions 59855 answers

Lets start with this;

Update your Flash Player Version 18.0.0.160
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

Lets start with this; Update your Flash Player '''Version 18.0.0.160<br>https://www.adobe.com/products/flashplayer/distribution3.html''' See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration '''[https://www.mozilla.org/en-US/plugincheck/ Use this link to check that your plugins are up-to-date.]''' If any are listed as unknown or research, do not worry about them.