Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

secondary links won't work. Also jigsaw puzzles grayed out.

  • 3 replies
  • 2 have this problem
  • 9 views
  • Last reply by FredMcD

more options

Example: creating an American Greetings card. I can't get past step 1. When I click on step 2 nothing happens. I get Jigzone sent to my mail every day. Each puzzle is grayed out & won't work. It sounds like a Java issue, but Firefox won't accept the Javascript update.

Example: creating an American Greetings card. I can't get past step 1. When I click on step 2 nothing happens. I get Jigzone sent to my mail every day. Each puzzle is grayed out & won't work. It sounds like a Java issue, but Firefox won't accept the Javascript update.

Chosen solution

Found out it was my router! Bought new one & everything works great.

Read this answer in context 👍 0

All Replies (3)

more options

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


Java Downloads for All Operating Systems


Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

more options

Chosen Solution

Found out it was my router! Bought new one & everything works great.

more options

That was very good work. Well Done.