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How can I reinstall FirefoxOS on Alcatel One Touch Fire E?

  • 4 replies
  • 4 have this problem
  • 9 views
  • Last reply by aethel

aethel
aethel
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All my icons and menu options have disappeared. The phone does work, as in I can randomly tap and some things load partially. Restarting doesn't help and I can't reset factory settings, as the OK button doesn't work :) So, I've figured out reinstalling the system might help.

All my icons and menu options have disappeared. The phone does work, as in I can randomly tap and some things load partially. Restarting doesn't help and I can't reset factory settings, as the OK button doesn't work :) So, I've figured out reinstalling the system might help.

Chosen solution

Here are the explanation about hard reset. Tell us how it went after you finish. :) https://support.mozilla.org/en-US/kb/troubleshoot-firefox-os#w_reset-your-device

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All Replies (4)

Marko Andrejić
Marko Andrejić
  • Locale Leader
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You can do a Hard Reset or Reset Factory from Settings menu.

aethel
aethel Question owner
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Thanks :)

I can't reset factory settings - the OK button to confirm the action doesn't activate it; it just toggles the visual states of the button.

How can I do a hard reset?

Marko Andrejić
Marko Andrejić
  • Locale Leader
more options

Chosen Solution

Here are the explanation about hard reset. Tell us how it went after you finish. :) https://support.mozilla.org/en-US/kb/troubleshoot-firefox-os#w_reset-your-device

aethel
aethel Question owner
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Worked like a charm! Just in time to do a demo on Firefox OS at work :) Thank you muchly!