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Support Forum

FF 38 hangups

Posted

Recently, FF 38 has been freezing up. There isn't any indication of why, and no way to interrupt to gain control. Seems to happen in connection to videos.

Al Moon Rochester, NY

Recently, FF 38 has been freezing up. There isn't any indication of why, and no way to interrupt to gain control. Seems to happen in connection to videos. Al Moon Rochester, NY

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.11
  • Foxit Reader Plug-In For Firefox and Netscape
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157
  • 5.1.40416.0
  • VLC media player Web Plugin

Application

  • Firefox 38.0.5
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0.5/WINNT/en-US/

Extensions

  • 1-Click Dailymotion Video Downloader 1.0.6.1-signed (DailymotionVideoDownloader@PeterOlayev.com)
  • Adblock Edge 2.1.9.1-signed ({fe272bd1-5f76-4ea4-8501-a05d35d823fc})
  • Adblock Plus 2.6.9.1-signed ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add to Search Bar 2.8.1-signed (add-to-searchbox@maltekraus.de)
  • Ambient Aurea 2.0.0.5.1-signed (ambientaurea@stefanvd.net)
  • Ant Video Downloader 2.4.7.31.1-signed (anttoolbar@ant.com)
  • Auto-Sort Bookmarks 2.7.1-signed (sortbookmarks@bouanto)
  • Awesome screenshot: Capture and Annotate 2.4.9.1-signed (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack)
  • Classic Theme Restorer 1.3.2.1-signed (ClassicThemeRestorer@ArisT2Noia4dev)
  • Classic Toolbar Buttons 1.4.7.1-signed (CSTBB@NArisT2_Noia4dev)
  • Clean Links 2.7.1-signed ({158d7cb3-7039-4a75-8e0b-3bd0a464edd2})
  • Cleanest Addon Manager 7.0.1-signed (cam@sdrocking.com)
  • CLEO 6.0.1-signed (CLEO@guid.customsoftwareconsult.com)
  • Click&Clean 4.1.1-signed (clickclean@hotcleaner.com)
  • Context Search 0.6.3.1-signed ({902D2C4A-457A-4EF9-AD43-7014562929FF})
  • Customizations for Adblock Plus 1.0.3.1-signed (customization@adblockplus.org)
  • Disable Anti-Adblock 3.1.1-signed ({d49a148e-817e-4025-bee3-5d541376de3b})
  • Download Status Bar 12.3.0.1-signed ({6c28e999-e900-4635-a39d-b1ec90ba0c0f})
  • Downloads Context Menu 1.6.1-signed (downloadscontextmenu@bmproductions)
  • Emoji Cheatsheet for GitHub, Basecamp etc. 1.0.0.1-signed (jid1-Xo5SuA6qc1DFpw@jetpack)
  • Facebook Disconnect 2.1.3.1-signed (facebook@disconnect.me)
  • FEBE 8.7.1-signed ({4BBDD651-70CF-4821-84F8-2B918CF89CA3})
  • Ghostery 5.4.5.1-signed (firefox@ghostery.com)
  • Gmail Checker 2.6.4.1-signed ({6BFD307A-C040-11DA-9749-FB1C850B47DF})
  • Greasefire 1.0.8.1-signed (greasefire@skrul.com)
  • Greasemonkey 3.2 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • gui:config 1.5.1.1-signed (guiconfig@slosd.net)
  • LastPass 3.1.1.1-signed (support@lastpass.com)
  • Lazarus: Form Recovery 2.3.1-signed (lazarus@interclue.com)
  • M Button Pack 1.0.1.1-signed (mbuttonpack@mdsy)
  • Magic Actions for YouTube™ 6.8.8.2 (jid0-UVAeBCfd34Kk5usS8A1CBiobvM8@jetpack)
  • Menu Wizard 2.08.1-signed (s3menu@wizard)
  • Night Mode Page Dim 3.5.1-signed (ilaita.night-mode-page-dim@jetpack)
  • Open in Private Browsing Mode 1.1.1-signed (jid1-0FHdJAAQ7Nb73Q@jetpack)
  • OPIE 5.0.2.1-signed (OPIE@guid.customsoftwareconsult.com)
  • Proper Buttons 0.4.1-signed (proper-buttons@maroon.xpi)
  • Quick Translator 1.0.1-signed ({5C655500-E712-41e7-9349-CE462F844B19})
  • RedirectCleaner 1.0.0.1-signed (redirectcleaner@example.org)
  • Remove Google Tracking 1.10.1-signed (jid0-DpogclPgnN9OvqNntEBbPZxBinY@jetpack)
  • RightToClick 2.9.5.1-signed ({cd617375-6743-4ee8-bac4-fbf10f35729e})
  • S3.Google Translator 4.02.1-signed (s3google@translator)
  • Self-Destructing Cookies 0.4.7.1-signed (jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack)
  • Shortly URL Shortner 1.20.1-signed (shortly@aloshbennett.in)
  • Show my Password 2.0.1-signed ({cd617372-6743-4ee4-bac4-fbf60f35719e})
  • Skip adf.ly skip!! 1.7.1-signed (jid1-nSEySa4aWGanbw@jetpack)
  • Smart Pause for YouTube 2.0.1.1-signed (smartpause@everhelper.me)
  • tabs closebutton restored 1.0.1-signed (tabsclosebutton@nuko.org)
  • The Addon Bar (restored) 3.2.1-signed (the-addon-bar@GeekInTraining-GiT)
  • Thumbnail Zoom Plus 3.5.1-signed (thumbnailZoom@dadler.github.com)
  • Toolbar Buttons 1.1.1-signed ({03B08592-E5B4-45ff-A0BE-C1D975458688})
  • Turn Off the Lights 3.1.0.14.1-signed (stefanvandamme@stefanvd.net)
  • Unhide Passwords 1.2.7.0.1-signed ({2e17e2b2-b8d4-4a67-8d7b-fafa6cc9d1d0})
  • Vertical Toolbar 1.0.9.1-signed (verticaltoolbar@xuldev.org)
  • Video DownloadHelper 5.3.1.1-signed ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • VLC Link 1.0.3.1-signed ({de9644c0-a985-11e1-afa6-0800200c9a66})
  • WOT 20131118.1-signed ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • YesScript 2.1.1-signed (yesscript@userstyles.org)
  • Zoom Page 13.2.1-signed (zoompage@DW-dev)
  • AdBlock for YouTube™ 0.1.0.1-signed (jid1-q4sG8pYhq8KGHs@jetpack) (Inactive)
  • Adblock Plus Pop-up Addon 0.9.2.1-signed (adblockpopups@jessehakanen.net) (Inactive)
  • Bookmark Duplicate Cleaner 0.2.1-signed (bookmarkdup@localghost.net) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 6450
  • adapterDescription2:
  • adapterDeviceID: 0x6779
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 9-15-2014
  • driverDate2:
  • driverVersion: 14.301.1001.0
  • driverVersion2:
  • failures: [u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(64,16400) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(64,16400) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(64,16400) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(64,16400) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(64,16400) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(64,16400) Code: 0x80070057']
  • indices: [0, 31, 32, 33, 34, 30]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6450 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

First, install this add-on. If flash is the problem, this will help.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it


Update your Flash Player Version 17.0.0.188
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

First, install this add-on. If flash is the problem, this will help. '''[https://addons.mozilla.org/en-US/firefox/addon/flashblock/ Flash block]''' {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it --------------------- Update your Flash Player '''Version 17.0.0.188<br>https://www.adobe.com/products/flashplayer/distribution3.html''' See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ------------------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?
jscher2000
  • Top 10 Contributor
8690 solutions 71037 answers

You have a few different video recorder/downloader extensions and extensions targeted at particular video sites. You might try disabling those to see whether that changes anything.

If you have modified the setting which displays an unresponsive script error to allow slow scripts more time to run, or to run indefinitely, you can get long freezes due to a problem with the protected mode feature of the Flash plugin. You might want to try disabling it.

The protected mode feature has security benefits, but seems to have compatibility issues on some systems. There is a hidden setting for disabling it:

(A) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(B) In the search box above the list, type or paste flash and pause while the list is filtered

(C) Double-click the dom.ipc.plugins.flash.disable-protected-mode preference to switch its value from false to true.

This might not take effect until all Flash has been unloaded for a few minutes, or you close Firefox.

You have a few different video recorder/downloader extensions and extensions targeted at particular video sites. You might try disabling those to see whether that changes anything. If you have modified the setting which displays an unresponsive script error to allow slow scripts more time to run, or to run indefinitely, you can get long freezes due to a problem with the protected mode feature of the Flash plugin. You might want to try disabling it. The protected mode feature has security benefits, but seems to have compatibility issues on some systems. There is a hidden setting for disabling it: (A) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful. (B) In the search box above the list, type or paste '''flash''' and pause while the list is filtered (C) Double-click the '''dom.ipc.plugins.flash.disable-protected-mode''' preference to switch its value from false to true. This might not take effect until all Flash has been unloaded for a few minutes, or you close Firefox.