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I can't sign in although I just verified my account through my email now Firefox says my password is wrong and Outlook is not receiving the reset email

Posted

I just downloaded Firefox and was very careful picking a password I can remember. I verified the account using my Outlook email. However when I attempted to browse more themes following the link on the Firefox customize page it required I sign in again. But the password was rejected so I attempted to get it reset but email did not go through. I tried again, same thing Outlook only has the verification email from Firefox although it's been over a half an hour. I has no idea what's wrong, my Outlook email has never taken long to receive an email. I also don't understand how the written down and carefully put in password is rejected. What should I do? I can't delete Firefox and start over because I can't sign in although I never signed out. Thank you.

I just downloaded Firefox and was very careful picking a password I can remember. I verified the account using my Outlook email. However when I attempted to browse more themes following the link on the Firefox customize page it required I sign in again. But the password was rejected so I attempted to get it reset but email did not go through. I tried again, same thing Outlook only has the verification email from Firefox although it's been over a half an hour. I has no idea what's wrong, my Outlook email has never taken long to receive an email. I also don't understand how the written down and carefully put in password is rejected. What should I do? I can't delete Firefox and start over because I can't sign in although I never signed out. Thank you.

Chosen solution

"... when I attempted to browse more themes following the link on the Firefox customize page it required I sign in again ..."

The Addons.Mozilla.Org website uses a different / separate registration and login than Support.Mozilla.Org uses (this website and knowledgebase). No problem with using the same username / email address and password on both, but you need to register for each separately; and staying logged in uses separate cookies - like with two unrelated websites.

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Additional System Details

Installed Plug-ins

  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • NPWLPG

Application

  • Firefox 38.0.5
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0.5/WINNT/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7520G
  • adapterDescription2:
  • adapterDeviceID: 0x9990
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 1849103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17795
  • driverDate: 12-6-2013
  • driverDate2:
  • driverVersion: 13.251.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7520G Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
the-edmeister
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5433 solutions 40564 answers

Chosen Solution

"... when I attempted to browse more themes following the link on the Firefox customize page it required I sign in again ..."

The Addons.Mozilla.Org website uses a different / separate registration and login than Support.Mozilla.Org uses (this website and knowledgebase). No problem with using the same username / email address and password on both, but you need to register for each separately; and staying logged in uses separate cookies - like with two unrelated websites.

'''''"... when I attempted to browse more themes following the link on the Firefox customize page it required I sign in again ..."''''' The Addons.Mozilla.Org website uses a different / separate registration and login than Support.Mozilla.Org uses ''(this website and knowledgebase)''. No problem with using the same username / email address and password on both, but you need to register for each separately; and staying logged in uses separate cookies - like with two unrelated websites.