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Firefox crashes constantly when start up

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MacOSX 10.10.3, Japanese. I bought it yesterday and it is clean.

After I installed Firefox, it crashes every time I launch Firefox. I tried Firefox 38.0.5.dmg English version and Japanese version. I tried safe-mode, I tried clean reinstall, I tried create a new account in Mac and reinstall.

Here is the report:

https://crash-stats.mozilla.com/report/index/af42249c-1c30-4995-af22-e15c72150602

I'm crazy now, because I cannot live without Firefox. Please help.

MacOSX 10.10.3, Japanese. I bought it yesterday and it is clean. After I installed Firefox, it crashes every time I launch Firefox. I tried Firefox 38.0.5.dmg English version and Japanese version. I tried safe-mode, I tried clean reinstall, I tried create a new account in Mac and reinstall. Here is the report: https://crash-stats.mozilla.com/report/index/af42249c-1c30-4995-af22-e15c72150602 I'm crazy now, because I cannot live without Firefox. Please help.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.81 Safari/537.36

More Information

guigs 1072 solutions 11697 answers

Hi yhihlwpy, I understand that you have a new computer and Firefox crashes on start up. I am happy to help.

Currently there is not a lot of information about this crash signature. However I can provide some steps to see if we can stop it from crashing on start up.

Can you open it long enough to disable hardware acceleration? Is there an update available for your device?

Can you try the beta or 64bit version of Firefox (they are still being developed, but it may be an alternative)

Hi yhihlwpy, I understand that you have a new computer and Firefox crashes on start up. I am happy to help. Currently there is not a lot of information about this crash signature. However I can provide some steps to see if we can stop it from crashing on start up. Can you open it long enough to disable hardware acceleration? Is there an update available for your device? * [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] Can you try the beta or 64bit version of Firefox (they are still being developed, but it may be an alternative) *[https://www.mozilla.org/en-US/firefox/channel/#beta] *[https://www.mozilla.org/en-US/firefox/developer/all/]
guigs 1072 solutions 11697 answers

If also possible can you please provide the technical information of your mac in this bug that I filed with your report here: https://bugzilla.mozilla.org/show_bug.cgi?id=1172196

If also possible can you please provide the technical information of your mac in this bug that I filed with your report here: [https://bugzilla.mozilla.org/show_bug.cgi?id=1172196]
cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157838 answers

Note that this is a question about Mac, so you always have a universal 64/32 bit binary.

Maybe check for font issues.

You can check for corrupted and duplicate fonts and other font issues:

You can check if you can start Firefox in Safe Mode by holding down the Options key.

Note that this is a question about Mac, so you always have a universal 64/32 bit binary. Maybe check for font issues. You can check for corrupted and duplicate fonts and other font issues: *http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts *http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html You can check if you can start Firefox in <u>[[Safe Mode|Safe Mode]]</u> by holding down the Options key.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

libJapaneseConverter.dylib = ? Word for Mac http://answers.microsoft.com/en-us/mac/forum/macoffice2008-macword/word-office-2008-crashes-when-i-do-view-toolbars/e21fa656-d0d0-4b81-93ec-73b20fdae2a3 Follow the procedure here for replacing your Normal template: http://word.mvps.org/mac/MacWordNormal.html

libwep_ff.dylib = unknown

libsystem_kernel.dylib =  ? Word for Mac


For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

libJapaneseConverter.dylib = ? Word for Mac http://answers.microsoft.com/en-us/mac/forum/macoffice2008-macword/word-office-2008-crashes-when-i-do-view-toolbars/e21fa656-d0d0-4b81-93ec-73b20fdae2a3 Follow the procedure here for replacing your Normal template: http://word.mvps.org/mac/MacWordNormal.html libwep_ff.dylib = unknown libsystem_kernel.dylib = ? Word for Mac --------------------------- For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.