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Crashes. I have Norton

  • 4 replies
  • 2 have this problem
  • Last reply by FredMcD

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Firefox will just crash for no reason. It's a new computer and running Win 8.1 Here are the crash files bp-de109aca-7aac-4178-ba40-12ef22150601 6/1/2015 10:32 AM bp-5232b3e6-3b36-4808-ae3a-03aea2150601 5/31/2015 8:51 PM

All Replies (4)

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These crashes are tagged with the Norton Security crash and the last conversation was in mid May. Can you disable the Norton Security Toolbar temporarily in order to make sure that 1 this is the correct issue associated with these crashes and 2 to see if this can still be treated as a work around. (This will help you and other users)

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Also the second crash, run a malware scan just in case, with multiple scanners:

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symhtml.dll is also part of Norton software

  • Firefox 38.0.1 Crash Report [@ symhtml.dll@0x3f36b ]

Did you make sure via Norton Live update that you have all the updates for your Norton software?

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Download the current full installers for your Norton programs and save them.

Download and run the Norton Removal Tool to uninstall your Norton product

After rebooting the computer, run a registry scanner. Then run the installers.