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How do I fix a problem when the solution tells me to close Firefox?

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I went to the Help Menu because my Bookmarks Menu Items are not saving when I close Firefox and My Toolbar is saving or deleting items indiscriminately. Halfway through the solution the directions tell me to close Firefox?????????? thereby closing the remainder of the instructions for the solution. How that can that be?

I went to the Help Menu because my Bookmarks Menu Items are not saving when I close Firefox and My Toolbar is saving or deleting items indiscriminately. Halfway through the solution the directions tell me to close Firefox?????????? thereby closing the remainder of the instructions for the solution. How that can that be?

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jscher2000
  • Top 10 Contributor
8696 solutions 71081 answers

Are you following the steps in this article: Can't add, change or save bookmarks - How to fix?

You have two choices:

  • Print the steps before closing Firefox (either on paper or PDF)
  • Display the steps on screen without Firefox, for example, by opening the page in a different browser, or copy/pasting them into a word processor, or capturing a screen shot of the page that you can view in a graphics program

I suppose intensively memorizing the steps might be a third possibility, but I don't recommend it in this case. ;-)

Are you following the steps in this article: [[Can't add, change or save bookmarks - How to fix]]? You have two choices: * Print the steps before closing Firefox (either on paper or PDF) * Display the steps on screen without Firefox, for example, by opening the page in a different browser, or copy/pasting them into a word processor, or capturing a screen shot of the page that you can view in a graphics program I suppose intensively memorizing the steps might be a third possibility, but I don't recommend it in this case. ;-)
cor-el
  • Top 10 Contributor
  • Moderator
17481 solutions 157964 answers
You can try a check with Places Maintenance: *https://addons.mozilla.org/firefox/addon/places-maintenance/ You can check for problems with the <b>places.sqlite</b> database file in the Firefox profile folder. *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
FredMcD
  • Top 10 Contributor
4248 solutions 59418 answers

It's like this. Something is wrong with your car, you go to the mechanic. They can't work on the car while it's running, right?

It's like this. Something is wrong with your car, you go to the mechanic. They can't work on the car while it's running, right?

Question owner

Really, well then I would suggest putting the steps you suggested in the Instructions and as far as the car analogy goes, the Instruction given would tell you to turn the car off while your driving it.

Really, well then I would suggest putting the steps you suggested in the Instructions and as far as the car analogy goes, the Instruction given would tell you to turn the car off while your driving it.
jscher2000
  • Top 10 Contributor
8696 solutions 71081 answers

Hi AngieMe, the support articles are definitely not perfect. I believe some of them mention printing the instructions, and other do not. Each article has option in the left column to edit them. You can mark up the article with your suggestions and an editor will review them for inclusion in an update.

Hi AngieMe, the support articles are definitely not perfect. I believe some of them mention printing the instructions, and other do not. Each article has option in the left column to edit them. You can mark up the article with your suggestions and an editor will review them for inclusion in an update.

Question owner

So the answer is to use another Browser to correct the problem in Firefox, Correct?

So the answer is to use another Browser to correct the problem in Firefox, Correct?
jscher2000
  • Top 10 Contributor
8696 solutions 71081 answers

One way to make sure the instructions stay visible while closing Firefox is to view the article in a different browser. I suggested a few other methods in an earlier post.

One way to make sure the instructions stay visible while closing Firefox is to view the article in a different browser. I suggested a few other methods in an earlier post.