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screen does not orientate

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  • 2 have this problem
  • 9 views
  • Last reply by Cormack99

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I have just bought a ZTE Open C mobile and the screen does not orientate. I have checked the settings and switch screen lock is off. I have turned it on and off. I have rebooted after remoing the battery. I have the lastest Firefox OS (according to the updater). Is it a dud or is there a problem with the current version?

Chosen solution

HI Cormack99, In order to further troubleshoot, some apps can disable the horizontal view of the app. Is there a particular app that this happens in or is it happening on the homescreen as well?

Also what version are you on? Official updates are released by the manufacturer, and unfortunately Mozilla has no control over the scheduling of these releases.

However, the ZTE Open C developer device allows you to build and install updates manually - but please be aware that there is a possibility that this may brick your device.

You can find more information about upgrading, rooting, and making builds for your ZTE Open C device on the following MDN (Mozilla Developer Network) document:

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Chosen Solution

HI Cormack99, In order to further troubleshoot, some apps can disable the horizontal view of the app. Is there a particular app that this happens in or is it happening on the homescreen as well?

Also what version are you on? Official updates are released by the manufacturer, and unfortunately Mozilla has no control over the scheduling of these releases.

However, the ZTE Open C developer device allows you to build and install updates manually - but please be aware that there is a possibility that this may brick your device.

You can find more information about upgrading, rooting, and making builds for your ZTE Open C device on the following MDN (Mozilla Developer Network) document:

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Thanks for your help guig2.

I subsequently set up the Maps app that comes with the phone and it does orientate. Also camera is OK. Some of the standard features like the phone and messaging don't currently do this. This would be useful for entering info.

I will keep checking for upgrades.