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Firefox crashes on any page that has a video on it.

Posted

d9b47299-c7a4-4edf-b4ad-84a582150524

d9b47299-c7a4-4edf-b4ad-84a582150524

Additional System Details

Installed Plug-ins

  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Plug-in for detecting Nero Kwik Media.
  • NPWLPG
  • 5.1.40416.0
  • VLC media player Web Plugin 2.1.3
  • iTunes Detector Plug-in

Application

  • Firefox 38.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0.1/WINNT/en-US/

Extensions

  • HP SimplePass 1.0 (firefox@bho.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7640G
  • adapterDescription2:
  • adapterDeviceID: 0x9903
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 768
  • adapterRAM2:
  • adapterSubsysID: 1984103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17795
  • driverDate: 11-20-2014
  • driverDate2:
  • driverVersion: 14.501.1003.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7640G Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17536 solutions 158566 answers
  • Firefox 38.0.1 Crash Report [@ msmpeg2vdec.dll@0x11f36a ]

That is a problem with msmpeg2vdec.dll that is probably part of Windows Media Foundation.

You can try to disable the HTML5 media player for some media types.

You can try to toggle these prefs to false on the about:config page with a double-click.

  • media.windows-media-foundation.enabled
  • media.directshow.enabled

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

*Firefox 38.0.1 Crash Report [@ msmpeg2vdec.dll@0x11f36a ] That is a problem with msmpeg2vdec.dll that is probably part of Windows Media Foundation. You can try to disable the HTML5 media player for some media types. You can try to toggle these prefs to false on the <b>about:config</b> page with a double-click. *media.windows-media-foundation.enabled *media.directshow.enabled You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config

Question owner

doesn't crash firefox now but won't play video. Flash videos crash flash plugin now.

doesn't crash firefox now but won't play video. Flash videos crash flash plugin now.
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Your System Details shows you do not have flash installed.

Flash Player Version 17.0.0.188
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Your System Details shows you do not have flash installed. Flash Player '''Version 17.0.0.188<br>https://www.adobe.com/products/flashplayer/distribution3.html''' See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

I reinstalled it before trying.

I reinstalled it before trying.

Question owner

cf503b3e-d3c5-432a-9383-60b3d2150526

cf503b3e-d3c5-432a-9383-60b3d2150526
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.

Question owner

Submitted Crash Reports

a8944bbe-139e-45da-8fcd-7d71f1ad159f 2d532204-ae9c-4bfa-b2ed-0d6fe81d3e76 e133d81a-0962-48cd-9d54-99069397f13d fa1a7390-7c6f-4f7a-b1a8-a6e7722ce97b b8ce5544-3ca5-4ef3-ba01-f43de65ba627 cc9fe3a6-e681-4bfc-9fd1-7a81cf343e10 2b0d538e-6ada-45c8-89ee-ae165410ab69 642be9e6-f7c8-472d-b89c-1768263da61b 82e5c46d-7ceb-4ced-a638-142e829cb19b f3686c95-0e66-4322-b08a-118d16f04c46

Submitted Crash Reports a8944bbe-139e-45da-8fcd-7d71f1ad159f 2d532204-ae9c-4bfa-b2ed-0d6fe81d3e76 e133d81a-0962-48cd-9d54-99069397f13d fa1a7390-7c6f-4f7a-b1a8-a6e7722ce97b b8ce5544-3ca5-4ef3-ba01-f43de65ba627 cc9fe3a6-e681-4bfc-9fd1-7a81cf343e10 2b0d538e-6ada-45c8-89ee-ae165410ab69 642be9e6-f7c8-472d-b89c-1768263da61b 82e5c46d-7ceb-4ced-a638-142e829cb19b f3686c95-0e66-4322-b08a-118d16f04c46

Question owner

Oh I'm sorry you want the ones that have BP?

Oh I'm sorry you want the ones that have BP?

Question owner

Report ID bp-5972301c-26df-46f4-b5f4-f259e2150526 bp-9d33c811-1279-47a3-b031-3fe1c2150526 bp-cf503b3e-d3c5-432a-9383-60b3d2150526 bp-0cb9b28f-2517-4a0a-8c10-c3a502150526 bp-0112cef4-41c9-4fa2-a24f-10ad12150525 bp-26e3c228-127c-4c9f-95f5-d0f3d2150525 bp-a3eee550-cedc-40ee-b139-901212150526 bp-9729ea89-a8f6-4f56-8f42-e82de2150525 bp-c65d4782-8b38-41fa-9caa-9002a2150525 bp-cc11afe2-3a75-49e1-8443-e53222150525 bp-2e397093-973a-4d5d-9c9b-4481c2150525 bp-3c6b3cc3-613a-40e1-a487-e1fb72150525 bp-68359124-023a-4cdb-940e-090172150524 bp-79df91f9-b480-4a6e-b81e-114322150524 bp-d9b47299-c7a4-4edf-b4ad-84a582150524

Report ID bp-5972301c-26df-46f4-b5f4-f259e2150526 bp-9d33c811-1279-47a3-b031-3fe1c2150526 bp-cf503b3e-d3c5-432a-9383-60b3d2150526 bp-0cb9b28f-2517-4a0a-8c10-c3a502150526 bp-0112cef4-41c9-4fa2-a24f-10ad12150525 bp-26e3c228-127c-4c9f-95f5-d0f3d2150525 bp-a3eee550-cedc-40ee-b139-901212150526 bp-9729ea89-a8f6-4f56-8f42-e82de2150525 bp-c65d4782-8b38-41fa-9caa-9002a2150525 bp-cc11afe2-3a75-49e1-8443-e53222150525 bp-2e397093-973a-4d5d-9c9b-4481c2150525 bp-3c6b3cc3-613a-40e1-a487-e1fb72150525 bp-68359124-023a-4cdb-940e-090172150524 bp-79df91f9-b480-4a6e-b81e-114322150524 bp-d9b47299-c7a4-4edf-b4ad-84a582150524
cor-el
  • Top 10 Contributor
  • Moderator
17536 solutions 158566 answers

That are hangs in the Shockwave Flash plugin.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

That are hangs in the Shockwave Flash plugin. You can check for problems with current Shockwave Flash plugin versions and try this: *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin See also: *http://kb.mozillazine.org/Flash#Troubleshooting