X
Tap here to go to the mobile version of the site.

Support Forum

Website doesn't load completely

Posted

I am trying to view my bank's website. It is an https site. For some reason, only the banner on the top of the page shows. Nothing below this banner is available. No error message is generated.

I have restarted Firefox in Safe Mode with all add ons disabled, but it still doesn't work. I have done a malware check, using the advise that I found in a similar thread (https://support.mozilla.org/en-US/questions/746768) but none of those solutions helped. I have also deleted case and cookies, but still no result.

Finally, I am using windows 7 and this FF version is 38.0.1. What is left???

By the way, I don't have this problem with Windows Internet Explorer or Comodo Dragon!

I am trying to view my bank's website. It is an https site. For some reason, only the banner on the top of the page shows. Nothing below this banner is available. No error message is generated. I have restarted Firefox in Safe Mode with all add ons disabled, but it still doesn't work. I have done a malware check, using the advise that I found in a similar thread (https://support.mozilla.org/en-US/questions/746768) but none of those solutions helped. I have also deleted case and cookies, but still no result. Finally, I am using windows 7 and this FF version is 38.0.1. What is left??? By the way, I don't have this problem with Windows Internet Explorer or Comodo Dragon!

Modified by justme2021

Additional System Details

Application

  • Firefox 38.0.1
  • User Agent: xx
  • Support URL: https://support.mozilla.org/1/firefox/38.0.1/WINNT/en-US/

Extensions

  • Dashlane 3.2.5.83379 ({442718d9-475e-452a-b3e1-fb1ee16b8e9f})
  • DuckDuckGo Plus 0.4.6 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • Flash and Video Download 1.71 ({bee6eb20-01e0-ebd1-da83-080329fb9a3a})
  • PrivDog 2.2.0.14 (PrivDog@AdTrustMedia.com)
  • Video DownloadHelper 5.3.0 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Skype Click to Call 7.3.16540.9015 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2: NVIDIA GeForce GT 630M
  • adapterDeviceID: 0x0166
  • adapterDeviceID2: 0x0de9
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterSubsysID: 00000000
  • adapterSubsysID2: 00000000
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 5-10-2012
  • driverDate2: 1-28-2012
  • driverVersion: 8.15.10.2752
  • driverVersion2: 8.17.12.9555
  • info: {u'AzureContentBackend': u'direct2d 1.1', u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Microrobot 29 solutions 278 answers

Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29 ).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

Hello<!-- XXX you may wish to edit this greeting, and other parts of the response so that it is personalised to the question asked.-->, Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer. #After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]]. <b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. <!-- Starting in Firefox 31, the Firefox uninstaller no longer lets you remove user profile data.Ref: Bug 432017 and https://support.mozilla.org/kb/uninstall-firefox-from-your-computer/discuss/5279 [Fx31] Windows uninstaller will no longer offer the option to remove personal data --> Please report back to say if this helped you! Thank you.

Question owner

Thanks for the reply. I tried your suggestion but it didn't help. What is unusual is that after deleting the Mozilla Firefox folder, and after reinstalling Firefox 30.0.1, I still had all my bookmarks when I restarted Firefox.

Based on your instructions, I did not use the uninstall functionality to delete Firefox. I merely deleted the folder containing the Firefox files. Was this correct?

Are there any other suggestions?

Thanks for the reply. I tried your suggestion but it didn't help. What is unusual is that after deleting the Mozilla Firefox folder, and after reinstalling Firefox 30.0.1, I still had all my bookmarks when I restarted Firefox. Based on your instructions, I did not use the uninstall functionality to delete Firefox. I merely deleted the folder containing the Firefox files. Was this correct? Are there any other suggestions?
cor-el
  • Top 10 Contributor
  • Moderator
17569 solutions 158915 answers

You can check the Net log and the Network log in the Web Console (Firefox/Tools > Web Developer) to see if content is blocked (file size is zero) or otherwise fails to load.

You can check the Net log and the Network log in the Web Console (Firefox/Tools > Web Developer) to see if content is blocked (file size is zero) or otherwise fails to load. *https://developer.mozilla.org/Tools/Network_Monitor