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when i try to save anything mozilla crashes

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so i have mozilla set as ask me where to save and i have never had this problem before but when i click firefox freezes and and then i have to end task it. i have cleared my downloads and i have cleared my download.rdf file from my profile so it is no longer there. i have also tried reinstalling firefox and updating and that did not work!!!i think the problem might be when i select my desktop it freezes with IE, so many its something wrong with that? i dont know what to do, i cant even export my bookmarks without it freezing! please help i dont want to reinstall my whole computer to fix the problem.

so i have mozilla set as ask me where to save and i have never had this problem before but when i click firefox freezes and and then i have to end task it. i have cleared my downloads and i have cleared my download.rdf file from my profile so it is no longer there. i have also tried reinstalling firefox and updating and that did not work!!!i think the problem might be when i select my desktop it freezes with IE, so many its something wrong with that? i dont know what to do, i cant even export my bookmarks without it freezing! please help i dont want to reinstall my whole computer to fix the problem.

Additional System Details

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  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0

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also have tired it on safe mode on mozilla had the same prob so i dont think its the add ons

also have tired it on safe mode on mozilla had the same prob so i dont think its the add ons
cor-el
  • Top 10 Contributor
  • Moderator
17531 solutions 158524 answers

Please update to the current Firefox 38 release.

  • Help > About Firefox

The Firefox 28 version that you currently run is no longer supported with security updates.

  • It is important to update Firefox and add-ons to the latest version to get all security fixes.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

Please update to the current Firefox 38 release. *Help > About Firefox *https://support.mozilla.org/kb/update-firefox-latest-version. *https://support.mozilla.org/kb/Updating+Firefox The Firefox 28 version that you currently run is no longer supported with security updates. *It is important to update Firefox and add-ons to the latest version to get all security fixes. ---- If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix: *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support). *Click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. If necessary then you can open <b>about:</b> pages via the location/address bar. See: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter

Question owner

i already tried updating and i still get the same problem so i know its not an update issue...that was the first thing i did and its not a profile issue either.... the crash error is: bp-c2e5e640-1f4e-4648-89e0-927062150523

i already tried updating and i still get the same problem so i know its not an update issue...that was the first thing i did and its not a profile issue either.... the crash error is: bp-c2e5e640-1f4e-4648-89e0-927062150523

Question owner

cor-el said

Please update to the current Firefox 38 release.
  • Help > About Firefox
The Firefox 28 version that you currently run is no longer supported with security updates.
  • It is important to update Firefox and add-ons to the latest version to get all security fixes.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

i already tried updating and i still get the same problem so i know its not an update issue...that was the first thing i did and its not a profile issue either.... the crash error is: bp-c2e5e640-1f4e-4648-89e0-927062150523

also i have already updated my graphic drivers too

''cor-el [[#answer-732198|said]]'' <blockquote> Please update to the current Firefox 38 release. *Help > About Firefox *https://support.mozilla.org/kb/update-firefox-latest-version. *https://support.mozilla.org/kb/Updating+Firefox The Firefox 28 version that you currently run is no longer supported with security updates. *It is important to update Firefox and add-ons to the latest version to get all security fixes. ---- If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix: *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support). *Click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. If necessary then you can open <b>about:</b> pages via the location/address bar. See: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter </blockquote> i already tried updating and i still get the same problem so i know its not an update issue...that was the first thing i did and its not a profile issue either.... the crash error is: bp-c2e5e640-1f4e-4648-89e0-927062150523 also i have already updated my graphic drivers too
FredMcD
  • Top 10 Contributor
4257 solutions 59604 answers

Signature hang

Process Type plugin Shockwave Flash Version:17.0.0.188

This is not a cure. Install this add-on and use it for now.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Signature hang Process Type plugin Shockwave Flash Version:17.0.0.188 This is not a cure. Install this add-on and use it for now. '''[https://addons.mozilla.org/en-US/firefox/addon/flashblock/ Flash block]''' {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it -------------------------------------- If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

Question owner

intresting...since i dont have the mms.cfg file in my flash folder i tired to create one is notepad and it froze when i tired to click save to desktop...and when i clicked desktop it said there is no content there when in fact there is...could my issuse possibly be related to that? and if so how do i fix it? hence why everything is freezing when i try to save?!

intresting...since i dont have the mms.cfg file in my flash folder i tired to create one is notepad and it froze when i tired to click save to desktop...and when i clicked desktop it said there is no content there when in fact there is...could my issuse possibly be related to that? and if so how do i fix it? hence why everything is freezing when i try to save?!

Question owner

its says "this folder is empty" to be exact

its says "this folder is empty" to be exact
FredMcD
  • Top 10 Contributor
4257 solutions 59604 answers

Please re-read the instructions on http://kb.mozillazine.org/Flash#Flash_Player_11.3_Protected_Mode_-_Windows

It says (in part) To disable Protected Mode, use a text editor to add the line ProtectedMode=0 to the Flash "mms.cfg" file, located in one of these locations:
(Windows 32bit) C:\Windows\System32\Macromed\Flash
(Windows 64bit) C:\Windows\SysWOW64\Macromed\Flash

Please re-read the instructions on '''http://kb.mozillazine.org/Flash#Flash_Player_11.3_Protected_Mode_-_Windows''' It says (in part) '''''To disable Protected Mode, use a text editor to add the line ProtectedMode=0 to the Flash "mms.cfg" file, located in one of these locations:<br>(Windows 32bit) C:\Windows\System32\Macromed\Flash<br>(Windows 64bit) C:\Windows\SysWOW64\Macromed\Flash'''''

Question owner

FredMcD said

Please re-read the instructions on http://kb.mozillazine.org/Flash#Flash_Player_11.3_Protected_Mode_-_Windows It says (in part) To disable Protected Mode, use a text editor to add the line ProtectedMode=0 to the Flash "mms.cfg" file, located in one of these locations:
(Windows 32bit) C:\Windows\System32\Macromed\Flash
(Windows 64bit) C:\Windows\SysWOW64\Macromed\Flash

i cant even save a notepad file..or anything when i try to save anything that program just freezes...i dont think its just a mozilla issues might be more than that and when i try to reset my computer from the beginning i get an error saying: "unable to reset your pc. a required drive partition is missing" and on top of that i dont even know what/where to find my windows product key >.< any help would be great

''FredMcD [[#answer-732334|said]]'' <blockquote> Please re-read the instructions on '''http://kb.mozillazine.org/Flash#Flash_Player_11.3_Protected_Mode_-_Windows''' It says (in part) '''''To disable Protected Mode, use a text editor to add the line ProtectedMode=0 to the Flash "mms.cfg" file, located in one of these locations:<br>(Windows 32bit) C:\Windows\System32\Macromed\Flash<br>(Windows 64bit) C:\Windows\SysWOW64\Macromed\Flash''''' </blockquote> i cant even save a notepad file..or anything when i try to save anything that program just freezes...i dont think its just a mozilla issues might be more than that and when i try to reset my computer from the beginning i get an error saying: "unable to reset your pc. a required drive partition is missing" and on top of that i dont even know what/where to find my windows product key >.< any help would be great

Question owner

and one of my internal drive isnt even working, getting a crc message eariler and now that stopped >.<

and one of my internal drive isnt even working, getting a crc message eariler and now that stopped >.<
FredMcD
  • Top 10 Contributor
4257 solutions 59604 answers

I think it's time to talk to a computer tech. Your hard drives may be corrupt. Try to find one that works out of a major store.


I don't know if these can help you,

1) Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

2) Open your file browser. Right click on your C: drive from My Computer. Select Properties > Tools. Run the disk checker program. This will take many hours depending on the size of the drive. When it is done, check the other drives also. Again, taking many hours.

I think it's time to talk to a computer tech. Your hard drives may be corrupt. Try to find one that works out of a major store. I don't know if these can help you, 1) Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html 2) Open your file browser. Right click on your C: drive from '''My Computer.''' Select '''Properties > Tools.''' Run the disk checker program. This will take many hours depending on the size of the drive. When it is done, check the other drives also. Again, taking many hours.
FredMcD
  • Top 10 Contributor
4257 solutions 59604 answers

Also see Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833

Also see Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833
cor-el
  • Top 10 Contributor
  • Moderator
17531 solutions 158524 answers

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ ---- Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

Question owner

i just ended up reinstalling my computer from a recovery drive...thanks for ur input tho

i just ended up reinstalling my computer from a recovery drive...thanks for ur input tho
FredMcD
  • Top 10 Contributor
4257 solutions 59604 answers

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.

I also recommend you run the disk checking programs.

That was very good work. Well Done. Please flag your last post as '''Solved Problem''' so others will know. I also recommend you run the disk checking programs.