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Firefox takes several minutes to connect to a requested website. Already tried refresh/renew Firefox. Nothing helps

Posted

Firefox (and IE) are extremely slow to connect with any website. Takes sereval minutes up to time-out. Has nothing to do with my internet connection: cheked this: 1,0 Gbps. E-mail with MS-Outlook is super fast. Could have been last update to Firefox 37.0.2, but I am not sure. Might be something with settings, but I did not do this (don't even know how to do that). Checked PC with Spyjunter, HitmanPro, Malwarebytes and CCleaner, but there were no problems.

Included intall.log

Firefox (and IE) are extremely slow to connect with any website. Takes sereval minutes up to time-out. Has nothing to do with my internet connection: cheked this: 1,0 Gbps. E-mail with MS-Outlook is super fast. Could have been last update to Firefox 37.0.2, but I am not sure. Might be something with settings, but I did not do this (don't even know how to do that). Checked PC with Spyjunter, HitmanPro, Malwarebytes and CCleaner, but there were no problems. Included intall.log

Chosen solution

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.


You can check the connection settings.

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Wacom Dynamic Link Library
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.11
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • Google Update
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148
  • 5.1.40416.0
  • Unity Player 4.6.1f1
  • VLC media player Web Plugin 2.1.3
  • Plugin for Wacom tablets.
  • Windows Activation Technologies Plugin for Mozilla

Application

  • Firefox 37.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
  • Support URL: https://support.mozilla.org/1/firefox/37.0.2/WINNT/nl/

Extensions

  • Copernic Desktop Search - Search Firefox content 4.0.0.0 ({b9aa91db-385d-4c69-8a2f-96790aa9405b}) (Inactive)
  • KPN Servicetool 1.0 ({594657B4-413A-41D0-8F85-A6D3F35C9BDF}) (Inactive)
  • Logitech-apparaatdetectie 1.24.0.9 (DeviceDetection@logitech.com) (Inactive)
  • Skype Click to Call 7.3.16540.9015 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 6800 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6738
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 23051787
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 4-5-2012
  • driverDate2:
  • driverVersion: 8.961.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6800 Series Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
mrbunnylamakins 9 solutions 140 answers

Helpful Reply

1) Go to Tools 2) Options 3) Advanced 4) General Tab Uncheck "Use hardware acceleration when available"


Then

1) Go to Tools 2) Options 3) Advanced 4) Network Tab 5) Override automatic cache management Bump up to 1024 MB

then

1) type in a New tab URL "about:config" 2) Click button I Promises to be Careful 3) Type in text Search box at the top " network.http.response.timeout " 4) Right click on Value and select Modify 5) Increase amount from 300 to 30000

   (30,000 no ,)
1) Go to '''Tools''' 2) '''Options''' 3) '''Advanced''' 4)''' General''' Tab Uncheck "Use hardware acceleration when available" Then 1) Go to '''Tools''' 2) '''Options''' 3) '''Advanced''' 4) '''Network''' Tab 5) Override automatic cache management Bump up to 1024 MB then 1) type in a New tab URL "'''about:config'''" 2) Click button '''I Promises to be Careful''' 3) Type in text Search box at the top " '''network.http.response.timeout''' " 4) Right click on '''Value''' and select '''Modify''' 5) Increase amount from 300 to '''30000''' (30,000 no ''',''')

Modified by mrbunnylamakins

Question owner

Many thanks for the effort. I followed the instructions from mrbunnylamakins to the letter, but this did not solve the problem. For instance: after clicking the link for the Mozilla website it took almost 120 seconds for the Mozilla site to come to life. My internet-connection indicates 1,0 Gbps and my MS-Outlook reacts with the speed of light. Something is bothering the Mozilla webbrowser (plus also IE: took 67 seconds to get from IE to Firefox start page). It takes 36 seconds from the Firefox start page to open my hotmail.

Many thanks for the effort. I followed the instructions from mrbunnylamakins to the letter, but this did not solve the problem. For instance: after clicking the link for the Mozilla website it took almost 120 seconds for the Mozilla site to come to life. My internet-connection indicates 1,0 Gbps and my MS-Outlook reacts with the speed of light. Something is bothering the Mozilla webbrowser (plus also IE: took 67 seconds to get from IE to Firefox start page). It takes 36 seconds from the Firefox start page to open my hotmail.

Question owner

I already posted a reply, but could not reach Firefox because of a time-out. I followed the instructions of mrbunnylamakins, but this did not work. Go get the opening page of firefox: 120 seconds, opening screen to Google in IE: 90 seconds and to get connected from the e-mail of mrbunny "This doesn't solve my problem" to the Mozilla support: more than 300 seconds + time out several times.

Hopefully my answer will get through this time

I already posted a reply, but could not reach Firefox because of a time-out. I followed the instructions of mrbunnylamakins, but this did not work. Go get the opening page of firefox: 120 seconds, opening screen to Google in IE: 90 seconds and to get connected from the e-mail of mrbunny "This doesn't solve my problem" to the Mozilla support: more than 300 seconds + time out several times. Hopefully my answer will get through this time
cor-el
  • Top 10 Contributor
  • Moderator
17566 solutions 158879 answers

Chosen Solution

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.


You can check the connection settings.

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ ---- You can check the connection settings. *Tools > Options > Advanced > Network : Connection > Settings *https://support.mozilla.org/kb/Options+window+-+Advanced+panel If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly. See "Firefox connection settings": *https://support.mozilla.org/kb/Firefox+cannot+load+websites+but+other+programs+can ---- Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

Question owner

Sorry, tried both solutions, but it did not work. Hired a PC-spacialist and after half an hour he got my machine running again. Removed several possible conflicts, sereval useless programs (in his opinion) like AVG-PC TuneUp, anti-malware programs, etc.

Now my iSSD machine runs like a racing car again

Thanks very much for all support.

Sorry, tried both solutions, but it did not work. Hired a PC-spacialist and after half an hour he got my machine running again. Removed several possible conflicts, sereval useless programs (in his opinion) like AVG-PC TuneUp, anti-malware programs, etc. Now my iSSD machine runs like a racing car again Thanks very much for all support.