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Website doesn't work properly

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Hi, I have a website that I use to generate different reports for work. In it I have to click on a calendar button to set the starting and ending date. In IE9 it opens a small window, I select the dates and it puts them in the form. In Firefox 38.0 it opens another tab and when I click on the date I want it just sits there and nothing happens. It will not enter the date in the form. There is no way to manually enter a date - you have to use the button. I tried using Fire IE DLL 1.4.5.4 and that doesn't help either. Anyone have any ideas?

Hi, I have a website that I use to generate different reports for work. In it I have to click on a calendar button to set the starting and ending date. In IE9 it opens a small window, I select the dates and it puts them in the form. In Firefox 38.0 it opens another tab and when I click on the date I want it just sits there and nothing happens. It will not enter the date in the form. There is no way to manually enter a date - you have to use the button. I tried using Fire IE DLL 1.4.5.4 and that doesn't help either. Anyone have any ideas?

Additional System Details

Installed Plug-ins

  • Fire IE DLL
  • Foxit Reader Plug-In For Firefox and Netscape
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • np-mswmp
  • NPWLPG
  • Shockwave Flash 17.0 r0
  • 5.1.30514.0

Application

  • Firefox 38.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.9 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.2 (adblockpopups@jessehakanen.net)
  • Fire IE 0.4.5 (fireie@fireie.org)
  • Lightbeam 1.2.1 (jid1-F9UJ2thwoAm5gQ@jetpack)
  • WOT 20131118 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7500 Series
  • adapterDescription2:
  • adapterDeviceID: 0x675d
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 11-20-2014
  • driverDate2:
  • driverVersion: 14.501.1003.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7500 Series Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
user293 39 solutions 279 answers

Can you please give the address of the website?

Also, if you go to the general section of the firefox preferences (type about:preferences#general in the address bar), and uncheck the "open new windows in a new tab instead" option, does it work correctly?

Can you please give the address of the website? Also, if you go to the general section of the firefox preferences (type about:preferences#general in the address bar), and uncheck the "open new windows in a new tab instead" option, does it work correctly?
jscher2000
  • Top 10 Contributor
8637 solutions 70653 answers

Normally if a pop-up window has a specified size, it will not be diverted to a tab. However, there is a setting to force diversion. Could you check whether you have that set and, if so, go ahead and switch it back? Here's how:

(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the search box above the list, type or paste link.o and pause while the list is filtered

(3) In this case, check out setting (B) to two. The others are here for future reference:

(A) browser.link.open_newwindow

3 = divert new window to a new tab (default) (checked*) 2 = allow link to open a new window (unchecked*) 1 = force new window into same tab

* First checkbox in Options > Tabs (Firefox 38: Options > General)

(B) browser.link.open_newwindow.restriction - for links in Firefox tabs

0 = apply the setting under (A) to ALL new windows (even script windows) 2 = apply the setting under (A) to normal windows, but NOT to script windows with features (default) 1 = override the setting under (A) and always use new windows

(C) browser.link.open_newwindow.override.external - for links in other programs

-1 = apply the setting under (A) to external links (default) 3 = open external links in a new tab in the last active window 2 = open external links in a new window 1 = open external links in the last active tab replacing the current page

Normally if a pop-up window has a specified size, it will not be diverted to a tab. However, there is a setting to force diversion. Could you check whether you have that set and, if so, go ahead and switch it back? Here's how: (1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful. (2) In the search box above the list, type or paste '''link.o''' and pause while the list is filtered (3) '''In this case, check out setting (B) to two'''. The others are here for future reference: <strong>(A) browser.link.open_newwindow</strong> 3 = divert new window to a new tab (<u>default</u>) (checked*) 2 = allow link to open a new window (unchecked*) 1 = force new window into same tab <strong>*</strong> First checkbox in Options &gt; Tabs (Firefox 38: Options > General) <strong>(B) browser.link.open_newwindow.restriction</strong> - for links in Firefox tabs 0 = apply the setting under (A) to ALL new windows (even script windows) '''2 = apply the setting under (A) to normal windows, but NOT to script windows with features (<u>default</u>)''' 1 = override the setting under (A) and always use new windows <strong>(C) browser.link.open_newwindow.override.external</strong> - for links in other programs -1 = apply the setting under (A) to external links (<u>default</u>) 3 = open external links in a <u>new tab</u> in the last active window 2 = open external links in a <u>new window</u> 1 = open external links in the <u>last active tab</u> replacing the current page

Modified by jscher2000

cor-el
  • Top 10 Contributor
  • Moderator
17416 solutions 157361 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Did this ever work in Firefox?

Note that Firefox doesn't support the date and time input elements. See Browser compatibility:

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ---- Did this ever work in Firefox? Note that Firefox doesn't support the date and time input elements. See Browser compatibility: *https://developer.mozilla.org/HTML/element/input

Question owner

When I go to about:config and search link.o these are my settings. Which ones should I change? browser.link.open_newwindow 3 browser.link.open_newwindow.disabled_in_fullscreen false browser.link.open_newwindow.override.external -1 browser.link.open_newwindow.restriction 2 services.sync.prefs.sync.browser.link.open_newwindow true

What value should I put in each of these? Thanks

When I go to about:config and search link.o these are my settings. Which ones should I change? browser.link.open_newwindow 3 browser.link.open_newwindow.disabled_in_fullscreen false browser.link.open_newwindow.override.external -1 browser.link.open_newwindow.restriction 2 services.sync.prefs.sync.browser.link.open_newwindow true What value should I put in each of these? Thanks
jscher2000
  • Top 10 Contributor
8637 solutions 70653 answers

Those default settings should work if the date entry window is set to a specific size (you mentioned it was a small window in IE9). As temporary workaround, you could try changing browser.link.open_newwindow to 2, which stops Firefox from diverting new windows to tabs instead to see whether that resolves the issue.

Those default settings should work if the date entry window is set to a specific size (you mentioned it was a small window in IE9). As temporary workaround, you could try changing '''browser.link.open_newwindow''' to 2, which stops Firefox from diverting new windows to tabs instead to see whether that resolves the issue.

Question owner

I changed it to 2 and it made no difference. It does say it's a javascript calendar. It still opens in a new tab and not a window.

I changed it to 2 and it made no difference. It does say it's a javascript calendar. It still opens in a new tab and not a window.
jscher2000
  • Top 10 Contributor
8637 solutions 70653 answers

Let me rewind for a moment. In IE, are you getting a truly separate window or is the pop-up actually an overlay in the same tab?

If it is truly a separate window, could you try disabling the "Adblock Plus Pop-up Addon" in case it is responsible for diverting the new window to a tab? You can do that on the Add-ons page. Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then you should be able to find it on the right side.

Let me rewind for a moment. In IE, are you getting a truly separate window or is the pop-up actually an overlay in the same tab? If it is truly a separate window, could you try disabling the "Adblock Plus Pop-up Addon" in case it is responsible for diverting the new window to a tab? You can do that on the Add-ons page. Either: * Ctrl+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click Extensions. Then you should be able to find it on the right side.
cor-el
  • Top 10 Contributor
  • Moderator
17416 solutions 157361 answers

Try to set browser.link.open_newwindow.restriction to 1

Try to set browser.link.open_newwindow.restriction to 1 *http://kb.mozillazine.org/browser.link.open_newwindow.restriction

Question owner

Hi everyone, You've given me a lot of information to try. I'm going to go through each one tomorrow and it looks like it might take me some time. I'll post my results. In IE 9 when I click on the calendar button it brings up a small window with the month's calendar in it. I click on the date I want, the window closes and the date is entered in the form for my report. The page I'm on is still visible behind the calendar window. When I try it it Firefox 38 it opens another tab and it's full page size and if I click on a date nothing happens. It says it's a javascript calendar. I close the tab and keep trying with no luck. Is there a way I can run debug on the calendar and maybe see where it's failing? I'm not real familiar with programming but am willing to give it a shot. I really don't want to have to use IE anymore as I'm getting real concerned with their security. As far as giving out the website goes - I can't. It's for company use only. Their support says everything on their end is fine. Thanks for all the suggestions and I'll let you know tomorrow.

Hi everyone, You've given me a lot of information to try. I'm going to go through each one tomorrow and it looks like it might take me some time. I'll post my results. In IE 9 when I click on the calendar button it brings up a small window with the month's calendar in it. I click on the date I want, the window closes and the date is entered in the form for my report. The page I'm on is still visible behind the calendar window. When I try it it Firefox 38 it opens another tab and it's full page size and if I click on a date nothing happens. It says it's a javascript calendar. I close the tab and keep trying with no luck. Is there a way I can run debug on the calendar and maybe see where it's failing? I'm not real familiar with programming but am willing to give it a shot. I really don't want to have to use IE anymore as I'm getting real concerned with their security. As far as giving out the website goes - I can't. It's for company use only. Their support says everything on their end is fine. Thanks for all the suggestions and I'll let you know tomorrow.
user293 39 solutions 279 answers

Also, see if there are any errors.

Open the popup window, click around, do some things you would expect to work but don't, and then right-click and choose "inspect element". Click on the "console" tab, and copy and paste (or take a screenshot of) the messages you see there.

Also, see if there are any errors. Open the popup window, click around, do some things you would expect to work but don't, and then right-click and choose "inspect element". Click on the "console" tab, and copy and paste (or take a screenshot of) the messages you see there.

Question owner

Everyone, Been out for a few days and am in the office today. Everything I tried didn't work but I have made a few discoveries. It seems it is opening a "window" but a size isn't set and in Firefox it looks like a new tab. When I click on the calendar button and open the calendar if I go back to April and click a date, it inserts it in my form. If I click the calendar button again and go to May again and click a date, it inserts the date I need in the form. I have to change the month, click a date, go back in, choose May, click a date and I get what I need. Does this sound more like a javascript problem with Firefox, it is a javascript calendar, or is there something i can tweak? Thanks for all your help so far.

Everyone, Been out for a few days and am in the office today. Everything I tried didn't work but I have made a few discoveries. It seems it is opening a "window" but a size isn't set and in Firefox it looks like a new tab. When I click on the calendar button and open the calendar if I go back to April and click a date, it inserts it in my form. If I click the calendar button again and go to May again and click a date, it inserts the date I need in the form. I have to change the month, click a date, go back in, choose May, click a date and I get what I need. Does this sound more like a javascript problem with Firefox, it is a javascript calendar, or is there something i can tweak? Thanks for all your help so far.
jscher2000
  • Top 10 Contributor
8637 solutions 70653 answers

It's difficult to suggest "hacks" without hands-on access to the site...

As a general test, do you still have to use the two-step method if you turn off tabbed browsing? In other words, uncheck the box for "Open new windows in a new tab instead" in Options>General (or in the "old" Options dialog, Options>Tabs).

It's difficult to suggest "hacks" without hands-on access to the site... As a general test, do you still have to use the two-step method if you turn off tabbed browsing? In other words, uncheck the box for "Open new windows in a new tab instead" in Options>General (or in the "old" Options dialog, Options>Tabs).