Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when i go to a web page, there is no bar on the right side in order to move down the page

  • 7 replies
  • 1 has this problem
  • 67 views
  • Last reply by Annettena

more options

suddenly today after a firefox update, when I move to a web page there is no bar on the right side of the page in order to move the page up or down....which means I am unable to do what I need to do.

Chosen solution

Annettena said

I worked on things for some time and got it fixed, but thank you for responding.

Hi, please share your solution to help others with same problem (mark it as solved also) :-)

thanks

Read this answer in context 👍 0

All Replies (7)

more options

Hello Annettena, try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

more options

There are other things that need attention.

Your System Details List shows multiple Flash plugins.

  • Shockwave Flash 16.0 r0
  • Shockwave Flash 17.0 r0

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

Is the Firefox window maximized or are you possibly in full screen mode (F11)?

Try to rename (or delete) the xulstore.json file in the Firefox profile folder. You can use this button to go to the currently used Firefox profile folder:

more options

Annettena said

suddenly today after a firefox update, when I move to a web page there is no bar on the right side of the page in order to move the page up or down....which means I am unable to do what I need to do.
more options

I worked on things for some time and got it fixed, but thank you for responding.

more options

Chosen Solution

Annettena said

I worked on things for some time and got it fixed, but thank you for responding.

Hi, please share your solution to help others with same problem (mark it as solved also) :-)

thanks

more options

Annettena said

suddenly today after a firefox update, when I move to a web page there is no bar on the right side of the page in order to move the page up or down....which means I am unable to do what I need to do.
more options

I do not have any "method" or technical know how. What I did was reload Firefox, and then go through everything over and over until the options I wanted would finally actually stick. I have no sound control now, and there is no way to adjust "options" (can't even find "options") and I am unable to actually adjust what history is saved or not, etc. But, I will either learn to live without or figure out a way to fix things.

I apologize for having no idea what was being discussed when people were pointing out to me xlson etc needed attention. I have things to the point where I can actually use the internet, for me that was a huge step.

None of this would be necessary if I had not accepted the update for Firefox. So, in order to keep my computer safe, I give up things....not sure whether that is a good deal or not.