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firefox crashes on certain sites at random

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on certain image hosting sites like pintrest firefox will randomly crash this didnt happen until i had to update, i tried removing and reinstalling flash, i tried making a new profile i am not sure what else to do

on certain image hosting sites like pintrest firefox will randomly crash this didnt happen until i had to update, i tried removing and reinstalling flash, i tried making a new profile i am not sure what else to do

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • Unity Player 4.5.2f1
  • VLC media player Web Plugin 2.1.3

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0

More Information

FredMcD
  • Top 10 Contributor
4228 solutions 59014 answers

The crash reports have been flagging

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

The crash reports have been flagging nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

it says cbs.log is corrupt but it cant fix it

it says cbs.log is corrupt but it cant fix it
FredMcD
  • Top 10 Contributor
4228 solutions 59014 answers

https://answers.yahoo.com/question/index?qid=20140130133253AAyyMIg Is it safe to delete windows file "CBS.log"

Delete that file. Then run System File Check again.

https://answers.yahoo.com/question/index?qid=20140130133253AAyyMIg Is it safe to delete windows file "CBS.log" Delete that file. Then run System File Check again.

Question owner

it wont let me delete it, it says the action cant be completed because the file is open in windows module installer

it wont let me delete it, it says the action cant be completed because the file is open in windows module installer

Question owner

is there a way to force it to delete it

is there a way to force it to delete it
FredMcD
  • Top 10 Contributor
4228 solutions 59014 answers

Copy the full address to that file, and save it.

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Now find and delete that file. Then try System File Check.

Copy the full address to that file, and save it. Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' Now find and delete that file. Then try System File Check.

Question owner

ok so deleting cbs.log dose nothing as soon as i run sfc it makes a new one and says the same thing

ok so deleting cbs.log dose nothing as soon as i run sfc it makes a new one and says the same thing

Question owner

so is there anywhere else i can ask to get this fixed or am i just boned?

so is there anywhere else i can ask to get this fixed or am i just boned?
jscher2000
  • Top 10 Contributor
8638 solutions 70669 answers

This is a hard crash to understand. Based on your May 15th crash report, it seems to occur when Firefox is using the "Windows Connect Now" (WCN) feature to join or configure a wireless network. That seems like a strange activity for Firefox to be undertaking by itself.

In case this is a problem caused by Firefox Hello, you can disable it and see whether that makes any difference:

(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the search box above the list, type or paste loop and pause while the list is filtered

(3) Double-click the loop.enabled preference to switch it from true to false

Hello may not be relevant because this crash signature was originally reported in the bug tracking system in 2013 for Thunderbird (not Firefox).


If the code trying to make a connection is in an extension, then the crashes would not occur in Firefox's Safe Mode. I don't know whether you have tested that.

I don't think Adblock Plus is likely to be causing this problem, but for future reference just in case:

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).


Since you mentioned this started with the 37.0.2 update, could you try the unofficial Portable version of Firefox 37.0.1 to confirm that it doesn't have problem? I don't know how readily you can re-create it, so that might take some time...

Portable Firefox 37.0.1 (all available languages)

This is a hard crash to understand. Based on your May 15th crash report, it seems to occur when Firefox is using the "Windows Connect Now" (WCN) feature to join or configure a wireless network. That seems like a strange activity for Firefox to be undertaking by itself. In case this is a problem caused by Firefox Hello, you can disable it and see whether that makes any difference: (1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful. (2) In the search box above the list, type or paste '''loop''' and pause while the list is filtered (3) Double-click the '''loop.enabled''' preference to switch it from true to false Hello may not be relevant because this crash signature was originally reported in the bug tracking system in 2013 for Thunderbird (not Firefox). ---- If the code trying to make a connection is in an extension, then the crashes would not occur in Firefox's Safe Mode. I don't know whether you have tested that. I don't think Adblock Plus is likely to be causing this problem, but for future reference just in case: ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). ---- Since you mentioned this started with the 37.0.2 update, could you try the unofficial Portable version of Firefox 37.0.1 to confirm that it ''doesn't'' have problem? I don't know how readily you can re-create it, so that might take some time... [http://sourceforge.net/projects/portableapps/files/Mozilla%20Firefox%2C%20Portable%20Ed./Mozilla%20Firefox%2C%20Portable%20Edition%2037.0.1/ Portable Firefox 37.0.1 (all available languages)]

Question owner

https://crash-stats.mozilla.com/report/index/8c95848f-0ae5-496b-bc8b-218b42150521 heres the newest one
FredMcD
  • Top 10 Contributor
4228 solutions 59014 answers

Related Bugs

947934 NEW --- win7 crash in NdrExtInterfacePointerBufferSize(_MIDL_STUB_MESSAGE*, unsigned char*, unsigned char const*)

Related Bugs 947934 NEW --- win7 crash in NdrExtInterfacePointerBufferSize(_MIDL_STUB_MESSAGE*, unsigned char*, unsigned char const*)
jscher2000
  • Top 10 Contributor
8638 solutions 70669 answers

The new crash report looks identical to the one from 37.0.2. Was that with Hello disabled?

The new crash report looks identical to [https://crash-stats.mozilla.com/report/index/adf70fbc-e383-4a44-add8-b21e02150508 the one from 37.0.2]. Was that with Hello disabled?
cor-el
  • Top 10 Contributor
  • Moderator
17421 solutions 157403 answers

You can try to disable SSDP.

You can try to set browser.casting.enabled to false about:config page if it is currently set to true. You can also try to set loop*.enabled prefs to false.


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

You can try to disable SSDP. *http://en.wikipedia.org/wiki/Simple_Service_Discovery_Protocol You can try to set browser.casting.enabled to false <b>about:config</b> page if it is currently set to true. You can also try to set loop*.enabled prefs to false. ---- Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

Question owner

again not malware i own malware bytes and the other thing didnt work

https://crash-stats.mozilla.com/report/index/f69b7cc0-fbc0-4f20-9f25-42a2e2150523

again not malware i own malware bytes and the other thing didnt work https://crash-stats.mozilla.com/report/index/f69b7cc0-fbc0-4f20-9f25-42a2e2150523
FredMcD
  • Top 10 Contributor
4228 solutions 59014 answers

Mashico said

again not malware i own malware bytes and the other thing didnt work

What other thing?

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

Related Bugs

947934 NEW --- win7 crash in NdrExtInterfacePointerBufferSize(_MIDL_STUB_MESSAGE*, unsigned char*, unsigned char const*)

''Mashico [[#answer-731944|said]]'' <blockquote> again not malware i own malware bytes and the other thing didnt work </blockquote> What other thing? Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager Related Bugs 947934 NEW --- win7 crash in NdrExtInterfacePointerBufferSize(_MIDL_STUB_MESSAGE*, unsigned char*, unsigned char const*)

Question owner

well i have tried pretty much all of them and the scans come up empty

well i have tried pretty much all of them and the scans come up empty