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My close, minimize and restore buttons don't work, they don't even change when hovered over, is this a virus or just a error with firefox? Current ver 37.0.2

Posted

Not sure what to do, have tried finding updates and looking online. Can still use firefox but its frustrating because these buttons don't work.

Not sure what to do, have tried finding updates and looking online. Can still use firefox but its frustrating because these buttons don't work.

Additional System Details

Installed Plug-ins

  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Shockwave Flash 16.0 r0

Application

  • Firefox 37.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
  • Support URL: https://support.mozilla.org/1/firefox/37.0.2/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.9 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • McAfee SiteAdvisor 3.7.2 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • Norton Toolbar 2014.7.11.42 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 079b1025
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17415
  • driverDate: 10-3-2013
  • driverDate2:
  • driverVersion: 10.18.10.3316
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Scribe 732 solutions 3482 answers

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode"

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Hello, '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). '''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu: * Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. '''If Firefox is not running,''' you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) When the Firefox Safe Mode window appears, select "Start in Safe Mode" ;[[Image:SafeMode-Fx35]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Question owner

I did what you said but no luck! I did stop some adware I had though, so thanks! ^w^ bloomin bing page appeared when i opened a new tab! Anyway! Any other solutions? Safe mode didn't help :s

I did what you said but no luck! I did stop some adware I had though, so thanks! ^w^ bloomin bing page appeared when i opened a new tab! Anyway! Any other solutions? Safe mode didn't help :s
Scribe 732 solutions 3482 answers

Hi, I'm a bit concerned that you found Bing. I don't know what you did to remove it, but it can be quite pervasive, so I suggest you have a work through Troubleshoot Firefox issues caused by malware, and note that not all malware removal programs will remove all junk.

Hi, I'm a bit concerned that you found Bing. I don't know what you did to remove it, but it can be quite pervasive, so I suggest you have a work through [[Troubleshoot Firefox issues caused by malware]], and note that not all malware removal programs will remove all junk.

Question owner

I just downloaded malwardbytes and scanned my PC just to be safe. It seems that my mouse clicks on things, but it registers the click "behind" some of the things? Like I could click on a window and it would assume I had clicked off of it :P not sure what to do to solve it, today has been super stressful so I could use this getting fixed soon.

I just downloaded malwardbytes and scanned my PC just to be safe. It seems that my mouse clicks on things, but it registers the click "behind" some of the things? Like I could click on a window and it would assume I had clicked off of it :P not sure what to do to solve it, today has been super stressful so I could use this getting fixed soon.

Question owner

Also youtube seems to of stopped working now, I can't click on the video itself anywhere, unless i click and drag something else on the screen like a video link, then it fixes until i switch tabs and come back :P

Also youtube seems to of stopped working now, I can't click on the video itself anywhere, unless i click and drag something else on the screen like a video link, then it fixes until i switch tabs and come back :P
VoodooDaddy 1 solutions 18 answers

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu , choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Hello, Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This will temporarily log you out of all sites you're logged in to.'' To clear cache and cookies do the following: #Click the menu button [[Image:New Fx Menu]], choose History, and then "Clear Recent History...". #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the "Clear Now" button. Further information can be found in the [[Delete browsing, search and download history on Firefox]] article. Did this fix your problems? Please report back to us! Thank you.
VoodooDaddy 1 solutions 18 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus [http://www.microsoft.com/security/pc-security/windows8.aspx#antivirus built-in] already. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!

Question owner

No sadly that didn't work! I have removed the malware however, malwarebytes found a few PUP. files hidden on my PC so thats sorted! At least thats all gone now! :D so thanks a bunch for solving one issue! XD now hrmmm... not sure what to do next, I've tried all the things XP

No sadly that didn't work! I have removed the malware however, malwarebytes found a few PUP. files hidden on my PC so thats sorted! At least thats all gone now! :D so thanks a bunch for solving one issue! XD now hrmmm... not sure what to do next, I've tried all the things XP
VoodooDaddy 1 solutions 18 answers

Next Step

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu , choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Next Step Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This will temporarily log you out of all sites you're logged in to.'' To clear cache and cookies do the following: #Click the menu button [[Image:New Fx Menu]], choose History, and then "Clear Recent History...". #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the "Clear Now" button. Further information can be found in the [[Delete browsing, search and download history on Firefox]] article. Did this fix your problems? Please report back to us! Thank you.

Modified by VoodooDaddy

cor-el
  • Top 10 Contributor
  • Moderator
17541 solutions 158619 answers

If you use a non standard windows theme or made other appearance changes then try to revert those changes and use a (different) standard theme or Windows wallpaper.

  • Control Panel > Personalization > Theme & Window Color and Appearance
If you use a non standard windows theme or made other appearance changes then try to revert those changes and use a (different) standard theme or Windows wallpaper. * Control Panel > Personalization > Theme & Window Color and Appearance *http://windows.microsoft.com/en-us/windows-8/personalize-pc-tutorial
VoodooDaddy 1 solutions 18 answers

Run AdwCleaner This Will Fix your Browser and TDSSKiller you need to Run TDSSKiller in Windows Safe Mode to Make sure all Problem Software is Removed.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.


Did this fix your problems? Please report back to us!

Run AdwCleaner This Will Fix your Browser and TDSSKiller you need to Run TDSSKiller in Windows Safe Mode to Make sure all Problem Software is Removed. Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus [http://www.microsoft.com/security/pc-security/windows8.aspx#antivirus built-in] already. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!

Question owner

I removed the malware! And my firefox is default 100% apart from adblocker that I downloaded from the official mozilla site :P

I removed the malware! And my firefox is default 100% apart from adblocker that I downloaded from the official mozilla site :P
VoodooDaddy 1 solutions 18 answers

Did this Fix your Problem? you Do you Still Need more Support?

Did this Fix your Problem? you Do you Still Need more Support?

Question owner

It fixed the adware one at least. However it still doesn't seem to register that i am clicking/hovering over the close, minimize and restore buttons! Its like everything in the window works but those buttons are treated as if they are part of another window and not the one i am on!

It fixed the adware one at least. However it still doesn't seem to register that i am clicking/hovering over the close, minimize and restore buttons! Its like everything in the window works but those buttons are treated as if they are part of another window and not the one i am on!

Question owner

Also things with drop down menus can't be clicked! I click on the drop down and then the menu doesn't register my clicks, and disappears when i try to click an option!

Also things with drop down menus can't be clicked! I click on the drop down and then the menu doesn't register my clicks, and disappears when i try to click an option!
James
  • Top 25 Contributor
  • Moderator
1598 solutions 11291 answers

cor-el said

If you use a non standard windows theme or made other appearance changes then try to revert those changes and use a (different) standard theme or Windows wallpaper.
  • Control Panel > Personalization > Theme & Window Color and Appearance

Have you seen cor-el's post which got lost in the duplicate posts made by VoodooDaddy.

''cor-el [[#answer-726387|said]]'' <blockquote> If you use a non standard windows theme or made other appearance changes then try to revert those changes and use a (different) standard theme or Windows wallpaper. * Control Panel > Personalization > Theme & Window Color and Appearance *http://windows.microsoft.com/en-us/windows-8/personalize-pc-tutorial </blockquote> Have you seen cor-el's post which got lost in the duplicate posts made by VoodooDaddy.

Question owner

Uhhh somehow it has fixed itself! Thank you all for your support and advice though! ^w^ I'll make sure to come here again if firefox is going weird again!

Uhhh somehow it has fixed itself! Thank you all for your support and advice though! ^w^ I'll make sure to come here again if firefox is going weird again!
VoodooDaddy 1 solutions 18 answers

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.
cor-el
  • Top 10 Contributor
  • Moderator
17541 solutions 158619 answers

If it happens again then try to reboot the computer in case closing and restarting Firefox isn't enough.

If it happens again then try to reboot the computer in case closing and restarting Firefox isn't enough.