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Firefox crashes

Posted

It is not starting at all after installation but crashing

Error - Crash ID: bp-a1e3bb7a-ff66-4cd7-ba62-040b02150504

It is not starting at all after installation but crashing Error - Crash ID: bp-a1e3bb7a-ff66-4cd7-ba62-040b02150504

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36

More Information

guigs 1072 solutions 11697 answers

Hi coolbuddy, Thank you for your question, I understand that Firefox is crashing on start up. In order to troubleshoot please first try the following:

  1. Start Firefox in Safe Mode: Troubleshoot Firefox issues using Safe Mode
  2. Firefox crashes - Troubleshoot, prevent and get help fixing crashes
  3. Troubleshoot Firefox issues caused by malware

Please post back with the results.

Hi coolbuddy, Thank you for your question, I understand that Firefox is crashing on start up. In order to troubleshoot please first try the following: # Start Firefox in Safe Mode: [[Troubleshoot Firefox issues using Safe Mode]] #[[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] #[[Troubleshoot Firefox issues caused by malware]] Please post back with the results.
FredMcD
  • Top 10 Contributor
4248 solutions 59438 answers

The crash report shows a new type of crash;

NEW --- crash @ __RtlUserThreadStart | _RtlUserThreadStart

The crash report shows a new type of crash; NEW --- crash @ __RtlUserThreadStart | _RtlUserThreadStart
ideato 893 solutions 6250 answers

Hello, what is your security software ?

thanks

Hello, what is your security software ? thanks