It is not starting at all after installation but crashing
Error - Crash ID: bp-a1e3bb7a-ff66-4cd7-ba62-040b02150504
Additional System Details
- User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36
Hi coolbuddy, Thank you for your question, I understand that Firefox is crashing on start up. In order to troubleshoot please first try the following:
- Start Firefox in Safe Mode: Troubleshoot Firefox issues using Safe Mode
- Firefox crashes - Troubleshoot, prevent and get help fixing crashes
- Troubleshoot Firefox issues caused by malware
Please post back with the results.
The crash report shows a new type of crash;
NEW --- crash @ __RtlUserThreadStart | _RtlUserThreadStart
Hello, what is your security software ?