X
Tap here to go to the mobile version of the site.

Support Forum

My hello firefox is not responding. A link sent to a frend does not load

Posted

When the link is entered in the url, it takes too long to load and eventually does not load at all

When the link is entered in the url, it takes too long to load and eventually does not load at all

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • NPWLPG
  • Shockwave Flash 17.0 r0
  • VLC media player Web Plugin 2.0.2

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0

More Information

guigs 1072 solutions 11697 answers

In order to further investigate please try the following:

  1. Create a new link and send it to your friend, does the same thing happen?
  2. Check to make sure that the Firewall/Antivirus allow Firefox to make video connections
  3. Make sure that the default camera and microphone are given permission: Firefox Hello can't access my camera or microphone
  4. Please also make sure that there are only two windows trying to access the conversation link. (Group conversations are coming later :-))
  5. Check to make sure that the graphics drivers are up to date as well: Upgrade your graphics drivers to use hardware acceleration and WebGL

It may most likely be something blocking it, however if further investigation is necessary I would be happy to provide instructions on how to collect detailed logs within the program. I am happy to hear back.

In order to further investigate please try the following: # Create a new link and send it to your friend, does the same thing happen? # Check to make sure that the Firewall/Antivirus allow Firefox to make video connections # Make sure that the default camera and microphone are given permission: [[Firefox Hello can't access my camera or microphone]] # Please also make sure that there are only two windows trying to access the conversation link. (Group conversations are coming later :-)) # Check to make sure that the graphics drivers are up to date as well: [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] It may most likely be something blocking it, however if further investigation is necessary I would be happy to provide instructions on how to collect detailed logs within the program. I am happy to hear back.